Still get cold calls regarding finance for expansion... Touched base early Feb, one meeting with David, expressed we were interested and told we could work together, left in the dark ever since back end of Feb. - info was sent in by end of February, now into late April with no further requests/comms after reaching out and also calling. - If it's not the right info, it needs to be communicated to the customer whats required as other lenders have had no issues, radio silence is frustrating when your expanding. We have had offers since from other lenders and have moved with someone else. Don't leave reviews often but the problem here is that if we were smaller, and assumed these guys would pull through, we would have all our cards waiting for, well, nothing, and this costs time and money for smaller firms for instance. It could prove damaging so felt it necessary to put this up. Closure, if somethings off the table, its a professional courtesy. Secondly, updates help and influences choices made internally outside of deals getting over the line. The fact I got a call yesterday from the same company asking if I need funding, and prior to that 3 weeks ago, is frustrating to say the least. Not a good service.

The team at Charles and Dean and great! They secured finance swiftly and communicated clearly and helped me purchase my dream car without any hiccups along the way

Oliver and Deborah made the process super easy and straight forward. They are really responsive, it’s a pleasure to do business with them. They also beat the dealer rate by nearly £2k

Bethany Wakefield,James Phillips and Cameron Basandrai, need a special mention, they go up and beyond from start to finish ,so polite , caring and efficient.
THANK YOU

THIS COMPANY IS AMAZING

Probably the best customer service I have experienced with a financial institution. Professional, competent, courteous service. I will only use them for future requirements.

Charles and Dean have been fantastic in all my dealing with them - I’ve financed two cars from them and each experience was amazing right from the quote to signing the agreement. They are also flexible and respond promptly to any last minute changes and requests. The team in particular Dorian Claudia and Emily were brilliant and I’ll look forward to doing more business with them in the future. Thank you all.

Able to find a great deal and much better than the main dealer (who wanted £13k commission!)
Supportive throughout the process with daily updates and pulled out the stops to get across the line before settlement deadline

Easy, seamless experience with staff that were responsive and helpful. No pushy sales, just a consultative, helpful approach - exactly what I was looking for

Angus and Beth were excellent in handling all my quotes and nuances. Angus had a lot of patience to finally get me the number I was after from a finance perspective.
Beth did a great job in explaining all the steps and ensuring the money was deposited in time for me to collect.
I hadn't used C&D before so it's always a risk who you would deal with but both Angus and Beth are a credit to the company, thanks both!

Fantastic service and very efficient music better than the dealer to work with and a much cheaper option.

Seamless process with Emily and Jack. Both were very professional and kept me up to date at all times. Couldn’t recommend enough!

Great service and very happy to have used them to go ahead with HP for my new car.
Easy process with down to earth people on the other side of the phone.
Only reason for maybe leaning towards a 4.9 is that I almost went with someone else over the weekend and seemed a little too relaxed/ not bothered if I went with them, In some ways that is good as it shows they are not pushy sales people but as a customer don’t be afraid to ask them for options and get them to engage. Great value and will be using them for any future car deals and recommending them.

Huge shoutout to Dorian for arranging the finance on my Ferrari — absolutely outstanding service from start to finish.

His attention to detail was second to none, making sure every part of the process was handled perfectly. What really stood out was how smooth and quick everything was — no stress, no delays, just seamless execution.

If you want someone who genuinely knows what they’re doing and makes the whole experience effortless, Dorian is your guy. Highly recommend!

Great team, very responsive and helped me with the right solution I needed quickly with the situation I was.

Thanks Andrew and Gracie, would highly recommend to anyone.

Right from the beginning the team understood what I wanted and walked me through every step of the way. Even some F2F interaction! Brilliant service all the way

Charles & Dean took the time to listen to my needs and understood how to provide the assistance I needed with clean contracts.
They are very professional, efficient in their processes and very helpful in guiding their clients.
I have now gone into a medium term business relationship with them as I now hope to build my own business and really appreciate the support they have provided this far.
Many thanks to their team!!!!😊

Excellent service received from Oliver at Charles and Dean. Will be using them again. Thank you.

I have just completed my third transaction through Charles & Dean. They are an absolute pleasure to deal with and I would highly recommend over other brokers I have used in the past.

I recently arranged my car finance through Charles & Dean and had a really great experience from start to finish. They worked hard to secure me a very competitive deal and made the whole process smooth and straightforward.

A personal thank you to David and Bethany who were both incredibly helpful throughout. They kept me updated, answered any questions quickly, and went the extra mile to make sure everything was sorted.

Really appreciate all the help in getting this over the line. I’d definitely recommend Charles & Dean to anyone looking for car finance!

Excellent Car Refinance Service – Fast and Professional

I recently used Charles & Dean to refinance my car, and the whole experience was outstanding from start to finish. From the initial enquiry, the team was professional, knowledgeable, and genuinely focused on securing the best deal for me.

They clearly explained all of my options and answered every question promptly. Once I confirmed I was happy to proceed, everything was completed within just two days, which really impressed me. The process was smooth, efficient, and completely stress-free.

I’m extremely pleased with the outcome of my car refinance and wouldn’t hesitate to recommend Charles & Dean to anyone looking for expert, reliable financial support.

Thank you to Andrew Parsons and Gracie Davidson, for the great experience.