Benetton Recensioni 5

J'ai passé une commande sur le site de Benetton le 27 mars que j'ai reçu le 3 avril. Ce jour-là j'ai malheureusement dû partir d'urgence à l'étranger suite à un problème de santé de mon papa et je n'ai pu revenir en Suisse que le 28 avril. Le délai étant de 14 jours pour effectuer un retour, il m'était impossible de créer l'étiquette de retour. J'ai contacté le service client pour expliquer la situation et ces derniers m'ont dit que le délai était de 14 jours et qu'aucune exception n'était accordée.
C'était ma 1ère commande sur leur site et la dernière bien que je sois une fidèle cliente de Benetton en boutique. Ca aussi ça sera du passé étant donné comme ils traitent leur client.
Entre UPS qui est une entreprise de M.. pour les livraisons et Benetton qui n'a aucune compassion, les 2 font la paire !

Package came relatively fast and I like the clothes but the return process is just so cumbersome! I buy a lot online and NEVER seen anything like this. One has to download copies n invoices and call DHL to book a pick up and give all sorts of numbers and info. A real shame in today's world where there a so much simpler methods!

L'entreprise a des magasins et vend online en Suisse en CHF on peut donc penser que la marchandise sera envoyée depuis ce pays.
Pour retourner ce qui ne va pas, c'est le parcours du combattant. Il faut se connecter au site international pour obtenir une étiquette de retour et on vous dirige sur DHL pour le renvoi de la marchandise en Italie. Or les coûts de DHL sont exorbitants. CHF 89,50 pour le moins cher (!!) alors que le prix de la marchandise est de CHF 83.30... C'est inadmissible !

Worst customer experience of my life. Don’t buy here and especially do not hope that their customer care will help you in any way…especially not when they themselves make mistakes. They literally do not care in any way. I called about 5 times, wrote tons of emails. They are just unable to solve the issue and it must be explained to them over and over again and it has been going on for weeks. They mainly don’t even properly speak any national languages (as English) so many don’t understand when you talk to them. It’s so embarrassing. They keep making promises but as soon as you hang on the phone they disappear and you never hear back from them. Very often when you call them they tell you to write emails and it always gives the impression that they don’t want to work. When you write emails it takes ages to get an answer and finally they actually never solve the issue. It’s just so so BAD I have no words to explain how frustrating it is to deal with them. I regret so much buying from this shop. The worst part is that if you tell them that you’re disappointed they also don’t care. They don’t care if they lose customers. They probably think that they are too big to fail. So arrogant.

I have ordered for over 100 chf which supposedly should be free delivery, except that the package comes from Italy and for swiss residents the package goes through customs and you end up with a massive fee to pay from UPS. Mine was 32 chf, VAT was 9 chf and the rest...UPS fees...
At the end the clothes didn't fit me so I had return everything, I had to wait the whole day for the UPS delivery man. They dont give you an exact time, or at least a range of time. I have basically lost time and a third of my money and still no refund from Benetton. The website is the worse online experience ever. For swiss residents, stick with Zalando.. avoid Benetton at all cost.