Certi UK Recensioni 

711
TrustScore 1.5 su 5

1,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

The company Cheats with pricing, £15/m paid year then automatically went up 29.50 without discussing. Boiler service Certificate requested and never provided one. When an emergency comes pipe line br... Leggi di più

Valutata 1 stelle su 5

Wish I could put Zero Stars. Do NOT do business with this company it is a SCAM. Certi UK was Dissolved by Compulsory Strike Off in July 2019. The other trading names (HEC Facilities Ltd & E... Leggi di più

Valutata 3 stelle su 5

Doesn't offer annual payment service, only monthly. So can't get cheaper price by paying annually and peace of mind. Hard to find on Google, maybe Google only interested in large comparison sites. Fou... Leggi di più

Valutata 1 stelle su 5

Awful company took payment for excess at very beginning of December and just into New Years and still no plumber. Had issues during the year also so nothing to do with Christmas. Also waiting for avai... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

711 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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1,4

Tutte le recensioni

(711)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Work man was very clean and tidy and…

Work man was very clean and tidy and even wore blue shoe covers. Problem was fixed quickly A+

8 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Ms Burke , it's great to hear that you are happy with the service provided and we thank you for your 5 star rating.

Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is repaired using genuine manufacturer parts so your boiler continues to work safely and efficiently throughout the winter months.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

Thanks for the service provided

Thanks for the service provided. So happy you attended so quickly. 5 star!!

7 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Mr Clark, it's great to hear that you are happy with the boiler service provided and we thank you for your 5 star rating.

Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is maintained and continues to work efficiently throughout the winter months.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

Easy setup and good customer service

7 novembre 2019
Non scritta su invito
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Risposta di Certi UK


Thank you Mr Kotchar, it's fantastic to hear that you had a great customer service experience whilst signing up and we thank you for your 5 star rating.

We invest greatly to ensure we provide customer service of the highest standards and are always looking for ways to further improve our service levels.

We really value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

Engineer fast and friendly

Engineer fast and friendly. Heating is now on thanks peter!

7 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Ms Hernan , it's great to hear that you are happy with the service provided and we thank you for your 5 star rating.

Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is repaired using genuine manufacturer parts so your boiler continues to work safely and efficiently throughout the winter months.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

The engineer they sent was really…

The engineer they sent was really friendly and although he didn’t have the part in stock, he returned the next day the part and got us up and running again. All in all a great service

6 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Ms Kahn , it's great to hear that you are happy with the service provided and we thank you for your 5 star rating.

Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is repaired using genuine manufacturer parts so your boiler continues to work efficiently throughout the winter months.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

I had the pleasure of speaking to a…

I had the pleasure of speaking to a extremely knowledgeable young man when I called. All my questions were answered and so far I would be happy to recommend Certi.

6 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Mr Dalton, it's fantastic to hear that you had a great customer service experience whilst signing up and we thank you for your 5 star rating.

We invest greatly to ensure we provide customer service of the highest standards and are always looking for ways to further improve our service levels.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

Boiler service complete

Boiler service complete, happy I’m set for the winter now!

6 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Mr McGuinness, it's great to hear that you are happy with the boiler service provided and we thank you for your 5 star rating.

Our fantastic network of Gas safe engineers are trained to the highest standards to ensure your boiler is maintained and continues to work efficiently throughout the winter months.

We greatly value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 5 stelle su 5

Excellent service

Very knowledgable staff and quick to answer all queries with accurate and timely information.

6 novembre 2019
Non scritta su invito
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Risposta di Certi UK

Thank you Mr Chauhan, it's fantastic to hear that you had a great customer service experience whilst signing up and we thank you for your 5 star rating.

We invest greatly to ensure we provide customer service of the highest standards and are always looking for ways to further improve our service levels.

We really value your feedback and will be sure to pass it on to all involved.

Thank you once again.

Valutata 1 stelle su 5

1* is too good for this company I have…

1* is too good for this company I have been with them for two years and not had to call them out until recently, all I needed was for someone to come and look at a tap I think it needed a new washer, I was told someone would contact me they didn’t, and when I called back they said my claim had been rejected , I asked to put in a complaint and was told someone will contact me, I’m still waiting, I also only had 1 service in this time as parts of the year they don’t do Services ??

5 novembre 2019
Non scritta su invito
Valutata 1 stelle su 5

AVOID AT ALL COST!!!!

AVOID AT ALL COST!!!!! i have Certi boiler cover for 2 years, i was sold a package that would cover me unto £2000, this was a lie.
if you have a boiler that is broken or faulty Certi will find the cheapest possible replacement and allow unto 65% of the cost of that in repairs, so basically on a £500 boiler(which mine was) they will allow £325 worth of repairs then nothing else. this is not a lot at all once you factor in contractors labour and parts + VAT. i asked to speak to a manager on day one of contacting Certi as i had no heating and no hot water and 2 18month old baby's in the house. the manager finally contacted me back on day 4 only to reel off T&C's that mean Certi don't have to pay for a thing. you will be better saving up the monthly payments and paying for repairs yourself it will be cheaper. there is only 1 contact number that puts you through to a operator who is nice but has no clue about the process and says they will call you back and they never do. it has caused me so much stress and worry specially with 2 young babies. i could have had a new boiler installed on day 1 or 2 but instead Certi string you along taking there time and then tell you 4 days later there is nothing you can do. i also never got the 'free boiler service annually' they promised in the 2 years i had insurance with them.

1 novembre 2019
Non scritta su invito
Valutata 1 stelle su 5

Very Poor service

Very Poor service, would not recommend at all!

I switched 10 properties over to certi what a mistake, I saved a lot of money but thats it.

I phoned in September for an october gas safety certificate. Was told their engineer would contact us, never did. The estate agent that manages my property also had called them 106 times but was on one occasion promised a call back but nothing. I have had to pay another company out of my own pocket to get it done.

I complained as its the same person that only answers the phone when eventually she does answer, i complained to her stating they have left me with no choice but to pay someone else to get the landlord safety cert completed and i would like them (certi) to pay me back as they appear to be incompetent in doing their job.

The lady on the phone said she will hang up on me as she does not deal with legal issues. I have sent several emails to ask for an entire refund as this company is not professional in customer services and has been falsely claiming things. They do not do as they promise which is what i signed up for and therefore are unable to deliver their promise.

Its a true saying you pay for what you get. DONT WASTE YOUR MONEY WITH THIS COMPANY, I HAD 10 PROPERTIES INSURED WITH THEM AS I HAVE CANCELLED EVERYONE TODAY!

1 novembre 2019
Non scritta su invito
Valutata 4 stelle su 5

Sales

Hi,excellent service.sales lady was very knowledge and knew all about plumbing.Great peace of mind.

30 ottobre 2019
Non scritta su invito
Valutata 1 stelle su 5

Reported a leak in my upstairs bathroom…

Reported a leak in my upstairs bathroom over a week ago, water coming up through tiles. I have had emails and a text but NO PLUMBER and the leak is getting worse. Very poor customer service. I wish I had read the reviews before I purchased the product. My advice - pay a bit more and choose a reputable company.

28 ottobre 2019
Non scritta su invito

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