Cells4Life Recensioni 

132
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Fantastic service throughout. Cant complain. Very competitive pricing too which surprised me! I paid for stem cell collection with cells plus, they extracted 22 out of about 70 which im told is not ba... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service was easy to use, Verity our main point of contact carefully explained how everything worked, answered all our questions and helped us through the admin to get everything in place for the c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Laboratorio medico
  2. Clinica sanitaria femminile

Informazioni fornite da varie fonti esterne

Cells4Life is a private stem cell bank based in the United Kingdom.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

132 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,4

Tutte le recensioni

(132)

25 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service from start to finish

Very pleased with the service we have received from Cells4Life. The sign-up process was very straightforward, and the selection of services offered was both comprehensive and well explained. We had a planned C-section, so our phlebotomist, Jay, was present at the hospital in advance of the surgery and was able to collect our son's cord blood immediately, making it a hassle-free experience in every way. Highly recommended.

29 dicembre 2022
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Risposta di Cells4Life

Hello Alexander. Thank you for choosing Cells4Life. Wishing you and the family all the best.
Cells4Life team.

Valutata 5 stelle su 5

Well done

They did really good job everything went perfect

29 dicembre 2022
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Risposta di Cells4Life

Hello Ekaterina. Thank you for taking the time to leave us such a kind review. Wishing you and the family all the best.
Cells4Life team.

Valutata 4 stelle su 5

Umbilical cord Collection

Dealing with the team wasn't difficult and they showed understanding

6 ottobre 2022
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Risposta di Cells4Life

Hello Sammy, thank you for choosing Cells4Life and taking the time to leave us a review. Hope you, the little one and family are doing well!

Valutata 5 stelle su 5

Communication was excellent

Communication was excellent. Everything was explained and implemented in a professional way. Also the nominated phlebotomist service was excellent.

25 ottobre 2022
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Risposta di Cells4Life

Hello Punam. Thank you for taking the time to leave us such a good review. Wishing you, the family and the little one well. Cells4Life team.

Valutata 5 stelle su 5

Would highly recommend

I knew that I wanted to harvest my baby's cells once they were born and went to the Lidl Baby Show with a company in mind that I thought I wanted to use but I am so glad I approached Cells4Life. The ladies that were there were so informative and I felt that they took the time to treat me as an individual.
I proceeded with Cells4Life and even after the cells and placenta have been harvested they are still on hand to answer any questions that I have.

14 novembre 2022
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Risposta di Cells4Life

Hello there. We are so happy to hear that you had a good experience with us! Thank you so much for taking the time to leave such a kind review. Wishing you and your family all the best. Cells4Life team.

Valutata 5 stelle su 5

Amazing experience

Excellent customer service, good communication; very helpful answering all of our questions.
The person who took the cells was on time and he done everything properly so the cells bring the best results!
Totally recommend this company!

4 ottobre 2022
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Risposta di Cells4Life

Thank you for your kind we review and for choosing us! Wishing you and the family all the best - Cells4Life team

Valutata 5 stelle su 5

Professional and very knowledgeable

We’ve requested the service 12 hours before our son’s birth and although we needed to think through all plans which are available with cell 4life, they were patient and got everything done for us.
It was an amazing and stress free experience.

1 luglio 2022
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Risposta di Cells4Life

So happy to hear we could make it work for you. Thanks for choosing Cells4Life, and big congratulations!

Valutata 5 stelle su 5

On time and responsive

The person who took the cells was great as she was on time and she done everything so the cells bring the best results Which they did
Thank you

15 settembre 2022
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Risposta di Cells4Life

Great to hear - thank you for sharing your experience, and for choosing Cells4Life!

Valutata 1 stelle su 5

Unexpected price hikes!!

We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t even wait the full year before increasing our cost, not sure how we are expected to rate them highly with such a poor service. I recommend seeking another service but unfortunately we are tied in!

14 gennaio 2022
Non scritta su invito
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Risposta di Cells4Life

Hi Mohammed.

We're sorry to learn you were unsatisfied with our recent price increase.

We clearly outline in the same agreement that, "Cells4Life reserves the right to increase the storage fee in line with the retail price index." (the Retail Price Index is the measure of inflation published by the government's Office for National Statistics).

This is something we have only chosen to do once in the last 20 years.

For example, a customer paying £100 per year will now pay £107 per year, an increase of 7% (RPI forecast to increase 9.8% in 2022).

We hope you can appreciate that any increase in price is a decision we take very seriously. Our aim is to make cord blood banking as affordable and accessible to our clients as possible. However, we must balance the financial needs of our customers against the ongoing financial viability of their stem cell storage.

If you have any questions, please don't hesitate to call us on 01444 873 950 to discuss any aspect of your storage and fees.

Thanks!
Cells4Life

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, good communication, couldn’t fault it. Used again for our second child and very pleased with Cells4Life and the phlebotomists.

12 maggio 2022
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Risposta di Cells4Life

Thanks for trusting Cells4Life to store the stem cells of both your first and second child.

Valutata 2 stelle su 5

Waited for the phlebotomist 2 hours after giving birth

The booking experience went successful, however when it came to the cell collection we had issues. We rang up our phlebotomist when I started contractions, then messaged him when I was told to go into hospital, very soon after we found out I was already 3cm, however, the phlebotomist did not believe that my labour was progressing so quickly due to it being my first. An hour later I became 8cm and we contacted them again and he still felt like he didn’t leave to come to the hospital even though he lived over an hour away. Half an hour later I started pushing my baby out and my partner contacted them to tell him and once again did not believe us but begrudgingly packed his stuff to leave. I had to wait an hour and a half with the placenta inside me after I had given birth due to him not leaving when we requested. We where upset with the outcome but where still keen for the service and waited for the arrival of the genetic testing which would take 3-4 weeks to arrive, 5 weeks later however we had still not heard anything and had made contact with Cells4Life. We then found out that the results bags been ready almost 2 weeks prior. We have very mixed opinions on the service, but cannot make a set opinion until we have utilised our stems cells.

26 agosto 2022
Valutata 5 stelle su 5

Fantastic service

Fantastic service. Very professional

12 agosto 2022
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Risposta di Cells4Life

Thank you for your kind review. We greatly appreciate it. Wishing you all the best - Cells4Life team

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