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3,3

Nella media

TrustScore 3.5 su 5

16 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I had to have a friend build this…

I had to have a friend build this planter box for me. Many of the holes to put the bolts through did not match up and made it difficult to assemble.
It certainly takes much longer than 15-20
Minutes.
The product itself is nice and worth the price. The new style cloth liner is really made well.

14 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

The garden bed is gorgeous!

The garden bed is gorgeous!
I bought it to be shipped in February, it arrived early March, but the customer service team was so kind when I emailed about the status of my order. The smell of the Cedar is really strong and lovely.

9 marzo 2026
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Risposta di Cedar Planters

Thank you so much for your kind words!

Enjoy and Happy Planting!

Valutata 2 stelle su 5

I ordered on February 21 - nothing since

I ordered on February 21. Supposed to be shipped in March. I have tried to find status, the "SHOP" thingy doesn't work for me, I get nothing. I'm frustrated and concerned.
RECEIVED a prompt answer from Cedar Planters with answers. Received my planters on April 1st.

17 marzo 2026
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Risposta di Cedar Planters

Hi Elizabeth,

Thank you for sharing your experience and for your patience while waiting for your order. We sincerely apologize for the frustration caused by the tracking issues you encountered. We’re glad we could provide prompt answers and that your planters arrived safely on April 1st.

We truly appreciate your understanding and feedback—it helps us improve our communication and systems for future orders.

Enjoy your new planters, and happy gardening!

Warm Regards!
Cedar Planters Team

Valutata 1 stelle su 5

Trust the negative reviews!

I should’ve read the negative reviews on here before purchasing. TRUST THE NEGATIVE REVIEWS! I purchased the planter on February 13 and selected to have it ships in February. Then received an email on February 15 saying they’re getting the order ready and in the email and subsequent emails after, they just try to upsell you to order more. Yet it’s now mid-March and the order that I placed in February still has not been shipped. Would not recommend this company as they’re unreliable and unethical. I recommend people to also file a complaint to the Canadian Business Bureau so they can be held accountable and improve their practices.

14 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

First of all they make a good product, but……

First of all they make a good product and I already have one. Problem is they can’t seem to get it to you in any sort of a cogent way. I’ve received two notifications of expected delivery dates for a recent order the last being the day before yesterday and nothing has arrived. Now when I look on their website they can’t tell where it is and they don’t even know if it’s ready to be shipped or not. That is unacceptable and I will not buy from them again

8 marzo 2026
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Risposta di Cedar Planters

Hi Bradley,

Thank you for your kind words about our product, and we sincerely apologize for the frustration caused by the shipping delays and lack of clear communication — that is absolutely not the experience we want for our customers.

According to our records, you placed an order to be Shipped in March and the tracking information shows it was shipped on March 9th and shows as delivered on March 13th. Could you please confirm whether you have received it?

If there is any issue with your order, we would love the opportunity to make it right.

Thank you so much for your patience, and we hope to hear from you soon.

Best,
Cedar Planters' Team

Valutata 5 stelle su 5

Well Worth The Wait!!!

Although it did take a little longer to receive my planter boxes, it was well worth the wait!! Not only are these boxes beautiful but they assemble perfectly together. You can even watch a step by step video on how to assemble. If you've ever ordered anything from China, the instructions, if you get any, don't make sense and you always have to modify something to fit together.
It was so satisfying Cedar Planters supplies everything you need and again they were a piece of cake to put together.
So just be patient, Cedar Planters are overwhelmed with orders.

31 gennaio 2026
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Risposta di Cedar Planters

Hi Terri,

Thank you so much for your patience and kind words! We’re happy to hear the wait was worth it and that the planters were easy to assemble. Clear instructions and a smooth build experience are very important to us. We truly appreciate your understanding during this busy season and thank you for choosing Cedar Planters! 🌿

Valutata 5 stelle su 5

Great Product at a Great Price

In our modern era of on-line products that are misrepresented b/c they are not the actual quality as represented, these Cedar Planters are the real deal. They are exceptional quality including the fasteners, and the pre-drilled holes line up perfectly. They are also very reasonably priced and the customer service is extraordinary. BTW, do stain the planters b/c they look awesome once stained.

5 gennaio 2026
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Risposta di Cedar Planters

Thank you for the great review! We’re so glad you’re happy with the quality, fit, and value of the planters. We really appreciate the shoutout to our customer service team 💛. Great tip on staining too, they really do look amazing once finished! 🌿

Valutata 5 stelle su 5

No complaints here

No complaints here. I own a variety of planters. I totally love them. They were easy to put together. I look forward to Spring for my variety of outdoor plants. They remain beautiful looking throughout the Seasons. Thanks Cedar Planters, great job well done!!

17 marzo 2025
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Risposta di Cedar Planters

Thank you so much for your words Gloria. We are so glad you're enjoying your Planters :)

Valutata 5 stelle su 5

I bought an 36” Raised for my balcony…

I bought an 36” Raised for my balcony and it is absolutely gorgeous. It gave me the ability to have my dreamed little garden in my tiny space. You can tell it is real Cedar wood because the lumber smell and texture.

22 dicembre 2025
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Risposta di Cedar Planters

Hi Margarita,

Glad you were able to have a mini garden using our products. That is our mission, bring joy and nature to every space!

Valutata 1 stelle su 5

Ordered on Nov 19; not shipped but charged

Ordered on Nov 19. Have yet to receive any correspondence. They did charge my card though. Very frustrating.

19 novembre 2025
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Risposta di Cedar Planters

Hi Jillian,

Thank you so much for bringing this situation to our attention. After reviewing your order, we noticed it was placed selecting the option Ship it in December. The order was shipped/given to the carrier on Dec 23, however, due to the holidays some delays are expected. Your order is schedule to be delivered before the end of the year.

Our fulfillment team will be monitoring your order and contacting you via email for a better update.

Thank you for being part of the Cedar Planters' Family,

Best,
Maria

Valutata 2 stelle su 5

My first box was great

My first box was great. The second one a plank was bowed so the corner didn’t come together right. There is no good way to contact them. The customer service number is in correct and my email would submit button did not work! I think they are overwhelmed

30 settembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Waiting on delivery

I am concerned about the time I am waiting for a delivery of two planters I ordered some weeks ago. I don’t seem to be able to use their tracker program. I get the response that they were delivered 2 hours ago but nothing has arrived.

23 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered 25 days ago

Ordered 25 days ago. Money taken and UPS messaged awaiting planters then nothing. I contacted them and just an automated reply. Filled a different contact us form and contact supposedly from Canada, parent company. They are trying to contact them, assured order was correct. Now going to raise a problem with PayPal.

30 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from them

Do not buy from them. I have been waiting for over 10 days for my items to be posted. They got a UPS label 5 days ago, but they still haven't sent the items. Every time I contact them they say they will post it soon. But they don't. This is a scam. I left comments on their instagram and facebook accounts. Instead of contacting me to address the problem they blocked me. They delete the negative reviews to create a fake illusion of being professionals.

29 ottobre 2024
Non scritta su invito

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