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Valutata 5 stelle su 5

From sales to getting new boiler installed was fantastic, full replacement boiler fitted by Liam who new what he was doing, went through everything with us from start to finish even put new washe... Leggi di più

Valutata 5 stelle su 5

Was contacted by cb plumbing after our boiler was beyond repair and filled out an online boiler questionnaire. Calvin came out the same evening and explained everything clearly. We then arranged fitti... Leggi di più

Valutata 5 stelle su 5

Callum arrived to our freezing cold house to quote for a replacement boiler against two other companies. He was charming, knowledgeable, clear in his explanations to us lay people. He saved us money... Leggi di più

Valutata 5 stelle su 5

From start to finish excellent, prompt arrived exactly on time great workers clean and tidy no need to chase them with endless phone calls can't praise them enough.got 3 years free gas certificate cal... Leggi di più

Dettagli dell'azienda

  1. Ditta specializzata in riscaldamento
  2. anche in
  3. Idraulico

Scritti dall'azienda

CB Services Group are a reliable team with over 10 years experience in the plumbing and heating industry. We specialise in boiler installations, full central heating systems, central heating conversions. We look forward to working with you in the future.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

248 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Solitamente risponde entro 1 mese

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(248)

19 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

First Class Service

I am so pleased that I chose CB Plumbing and Heating Services for my new Combi Boiler.
There was no hard sell from Calvin, who was extremely courteous and informative. He inspected the existing area and related pipework for a replacement boiler. There was a good selection of Combis to choose from and my needs were attended to.
An all inclusive price included the purchase of a Vaillant Combi, Installation by a fully qualified Gas Engineer, 10 year Warranty,18 months workmanship Guarantee and 5 year complimentary boiler Service. As far as I was concerned an excellent price package.
Two days later Kevin G.E. installed the new Combi in a full day. All mess was completely cleared up at the finish.
A courtesy call the next day was appreciated.
Had a few problems with the new Auto instructions,
but a quick response from CB explained them to me.
Any other recurring problems, then I'm sure a phone call to Calvin will no doubt resolve them.
In my opinion, I would recommend CB Services in relation to Combi Boiler purchase/installation requirements. A very professional service to date.

4 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Professional - highly recommend!!!

Professional, efficient and honest service. Came across CB on a google search so apprehensive at first as it didn’t come via any recommendations
Cannot recommend these guys enough!!!!!!
From quotation > installation > completion the team were very professional, worked really quickly and always available if we had any questions.

20 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Replacement Boiler …

John the engineer arrived at the allocated time stripped out old boiler and fitted new one altered pipework and carried out full flush out and carried out all safety checks and explained the operation of new boiler.
John was very professional and a tidy worker a very professional and job well done.I would recommend this company after the positive outcome I had through out from heat advisor to quote and install

17 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

First Class Boiler Replacement

On looking for a replacement to a 20 year old boiler was on verge of signing up with a big national but came across these guys (small local operation) and so glad I did. Excellent service from start to finish.

Special mention to Martin who not only recommended that I consider a Viessmann boiler rather than the WB the big National had proposed, but also for putting up with my relentless questioning whilst I did my own research into the Viessmann’s reliability, efficiency and output capabilities.

Special mention too to John (heating engineer) for his sterling work in removing the old and installing the new boiler and pipework with minimum disruption, and to Mark (electrician) for taking care of the electrics (including installing a regulatory cut-off switch and the interface with my existing Hive heating control system).
All completed in one day in a professional, friendly manner and, apart from now having a nice new and much neater boiler, you wouldn’t have known the guys had been here.

At time of writing this review the boiler has now been in operation for three months (sorry guys, but me being me, I wanted to monitor and make sure your responses to my relentless initial questioning stood up before writing this) and has proven to be all that Martin and his team said it would be.

All this at a more reasonable price point than the big guys and, along with a Viessmann 12 year guarantee and CB annual servicing for the next 5 years, what’s not to like!

Will certainly be using CB for my plumbing and heating requirements from here on in. Thanks guys.

21 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

New boiler, good price

Great company to have your boiler fitted, salesman came at time appointed, uickly showed us our options and gave us a price, John came next day to fit boiler and cleared up after him, excellent service and no mess well done CB Plumbing and heating, would recommend this company.

10 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Liam did an excellent job!

Liam, the boiler installer did an excellent job to install my new boiler. He arrived on time, secured the carpet to protect it and started removing the old boiler in a safe manner. New boiler installed, pipework done, valve renewed where necessary, system flushed as agreed and finally, boiler started. Liam demonstrated the boiler operation procedure to the tenants like a classroom tutorial which is really appreciated. Finally, he vacuum cleaned the dust & debris very professionally before leaving the property.

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Five Stars all the Way

Excellent service from beginning to end, no pushy salesman just straightforward quote with pricing and options provided. Fitters turned up on agreed date and time, clean tidy and professional. Follow up call couple days later to check all ok. This company have got it right. No hesitation at all in recommending

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

New Boiler Installation

Liam, installed new Boiler and was very informative and professional.Took away old Boiler and cleaned up after finishing the job Would certainly recommend CB Plumbing and heating services.com

30 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

New boiler

New boiler, fitted by john first class engineer, courteous tidy friendly, excellent service by Calvin the owner from start to completion the whole process took 4 days following failure of my old boiler, would easily recommend this company

28 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

New boiler installation.

We were very impressed with John, our installation engineer he was polite, efficient and friendly. The new boiler installation was completed in around 7 hours including new switch and concealed wiring. They were neat and tidy, altogether a pleasant experience. We are happy to recommend CB Plumbing and Heating.

14 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

More than hapoy

Emergency situation needed addressing quickly. The team were there to help replacing the boiler the next day. Competitive pricing and professional service made the experience as stress free as it could be. Would recommend

10 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great company to deal with

Great company to deal with. Very good contact and experience both Admin and Installation. Kevin (Installer) carried out the Installation in a very professional, knowledgeable and safe manner. Kevin is a very nice man. I would recommend this company and Kevin.

8 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Boiler Replacement

Initial visit to assess the work was Monday and the boiler was installed with heating and hot water up and running by Tuesday evening.

The staff are extremely knowledgeable and the communication was excellent.

Martin registered the boiler following the installation and the guarantee and servicing agreement all duly delivered.

It wasn’t a straightforward job as the old boiler was very old and the heating engineer, John, worked solidly without a break to ensure it was done in a day.

The price was very competitive compared to other providers. I am so glad I chose this company and have no hesitation in highly recommending them.

7 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Zero customer service and unpleasant to deal with.

We went with this company because they promised great customer service. But when the pressure in the new boiler they installed kept dropping, they refused to come out and look at it. Then there was a series of emails and unpleasant calls, with them insisting it must be a manufacturing issue and telling us to contact the manufacturer, without them even setting foot in our house to check the installation. They then said we would have to pay a £50 callout fee, and when I questioned that they said that people waste their time calling them out when they can't work the thermostat and time is money. They were so thoroughly unpleasant to deal with that I got a heating engineer, a friend of a friend, to sort out the problem.

26 settembre 2024
Non scritta su invito
Logo di CB Services Group

Risposta di CB Services Group

Dear Lynne

We appreciate the opportunity to address the concerns you raised in your recent review regarding the service provided by CB Plumbing And Heating Services.

Regarding the pressure dropping issue, we recommend the following steps:

1. We advised you to inspect the pipework at the boiler where we completed work, checking for any water leakage.

2. After confirming no visible water signs, we suggested a potential cause could be:

- A possible problem with your boiler i.e Pressure Relief Valve (PRV)

3. We offered to send an engineer to diagnose the issue, with transparent pricing:
- No charge if the problem stems from our workmanship
- A standard £50 call-out fee if the issue is unrelated to our work

Our commitment to customer satisfaction means we aim to resolve all concerns thoroughly and professionally. We documented our communications via email and can provide those records upon request.

We apologise for any perceived miscommunication and look forward to resolving this matter to your complete satisfaction.

Sincerely,
CB Plumbing And Heating Services

Valutata 5 stelle su 5

Replacement Boiler Pump

Had a replacement boiler pump fitted and communication was great throughout. Dealt with Martin on the phone and he was very polite and returned calls speedily. Kevin fitted the pump and was a lovely guy and the work was done quickly and cleanly. Recommended.

20 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Accepted a quote on Monday and by…

Accepted a quote on Monday and by Wednesday evening I had a new boiler and a new radiator. Old boiler and two water tanks removed. All parts of flat protected, any left over bits tidied up and everything left nice and clean. Very cheerful and efficient engineer called Liam. He even brought in his own fan heater to keep me cosy while the work went on.

18 dicembre 2024
Non scritta su invito

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