Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Steve’s customer service was next level. Initially, shipping costs to Perth prevented me making an order. I was keen to lock in a Beast v2 setup. Steve reached out and was able to locate an alterna... Leggi di più

Valutata 5 stelle su 5

The build quality of my Chikara pullover is unbelievable! It is at least equal to the top end gear on the market. Every steel bar connects with rolled edges making joins super strong and ensures perfe... Leggi di più

Valutata 1 stelle su 5

STAY AWAY Made an order on 9 Aug 2023, have not received my product. Have tried calling, phones are off, not connected. Emailed multiple times, no one responds. Even tried the online chat option off... Leggi di più

Valutata 1 stelle su 5

Made a big order for equipment in January 2023 including the insane amount for shipping. Only part of our order arrived, with responses to emails asking for an update only stating they don't know wh... Leggi di più

Dettagli dell'azienda

  1. Negozio di attrezzature sportive

Scritti dall'azienda

cfoldaustralia.com


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

909 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(909)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I never got it delivered

I never got it delivered ! They delivered wrong product and I paid for that and have got a refund for original product as they could not deliver even after months.
I am never ever going to buy from them and asked my friend ( who recommended catch fitness) not to recommend this company in future to anybody and he agreed .

8 dicembre 2021
Valutata 1 stelle su 5

Good product but bad customer service/delivery

While the back bars I brought are very good the customer service experience was horrible. I brought a product that said it was in stock yet it took months to receive my item. I had put a PO Box as my delivery address and received an email the next day saying they needed a street address, I sent my street address back straight away and assumed everything was fine. After weeks of not receiving my parcel I tried to get in contact many times via emails and Facebook with no reply. I was about to dispute the transaction through my credit card but it had been too long and they couldn’t help. I finally got a reply saying they were waiting for my street address, but you could see in the email chain that I had replied with that address a month ago. They then lost my package and after many phone calls with the courier we found out it ended up in Perth instead of Adelaide and somehow ended up with a different courier company. I did finally receive the parcel but it took 2 months and I don’t think I’ll ever order from them again as the delivery price was quite expensive especially considering it took so long and I feel like I never would have got my package if I didn’t keep contacting them.

8 dicembre 2021
Valutata 5 stelle su 5

Helpful and friendly staff and great…

Helpful and friendly staff and great quality equipment

7 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Umair,

We at Catch Fitness really appreciate you taking the time to share your feedback.

It's wonderful to hear that you're happy with our service. We look forward to working with you in the future.

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Super friendly

Super friendly, amazing customer service. Diffently will shop here again. Thank you

7 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Fatuma,

We at Catch Fitness really appreciate you taking the time to share your feedback.

We value your kind words, and we are looking forward to working with you again.

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Had a great experience with the Steve

Had a great experience with the company. Got my order and the product was extremely sturdy. Exceeded my expectations. Steve was extremely nice and helpful.

7 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Jeffrey,

We at Catch Fitness really appreciate you taking the time to share your feedback.
I greatly appreciate your kindness and patience. You are valued by us!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Have never had any issue with order or…

Have never had any issue with order or picking up from warehouse simple and the warehouse staff are fabulous and friendly

6 dicembre 2021
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Risposta di CFoldAustralia

Dear Karen,

We at Catch Fitness really appreciate you taking the time to share your feedback.

Thank you for your kind words, we're thankful for amazing customers like you!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Great products and very well priced

Great products and very well priced. Best value for quality commrcial grade products. Best in the fitness industry, hands down. Thank you Catch Fitness team👍

5 dicembre 2021
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Risposta di CFoldAustralia

Dear Sami,

We at Catch Fitness really appreciate you taking the time to share your feedback.

We're happy you had a fantastic experience with us!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Such amazing service

Such amazing service, would 100% recommend to my family and friends

4 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Leanne,

We at Catch Fitness really appreciate you taking the time to share your feedback.
We're happy you had a fantastic experience with us!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

The Customer Service I received from…

The Customer Service I received from the Catch Crew was second to none. I was able to buy my products online and picked it up on the same day. Efficient service and really good customer experience.

4 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Liz,

We at Catch Fitness really appreciate you taking the time to share your feedback.

Thanks for your trust, we're thankful for amazing customers like you

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Great customer service from the…

Great customer service from the operations and customer service team. Great quality products with a large variety never before seen in Australia. Thanks a lot.

4 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Sarah,

We at Catch Fitness really appreciate you taking the time to share your feedback.

I'm glad you felt impressed with our services and products. It's something we’ve worked hard on and we're pleased our efforts resonated with you.

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Hex Dumbell set and smith machine

Purchased hex Dumbell set and smith machine, with a pin loaded cable attachment, was great all round, team where very knowledgeable and happy to assist with all queries

4 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Chris,

We at Catch Fitness really appreciate you taking the time to share your feedback.

Thank you for your kind words, we're thankful for amazing customers like you!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Always great and friendly service and…

Always great and friendly service and always willing to lend a hand cramming gym equipment into my tiny hatch car....keep up the good work!

1 dicembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Nathan,

We at Catch Fitness really appreciate you taking the time to share your feedback.

It's wonderful to hear that you're happy with our service. We look forward to working with you in the future.

Kindest,
The Catch Fitness Team

Valutata 1 stelle su 5

Non existent customer service, still waiting on items from August order in December

Avoid at all costs.

Ordered Smith machine bundle with matting and additional barbell. When ordering (August) we noticed a number of items in the bundle were available September but the Smith machine would be available in October. Before placing the order I called catch to confirm we could collect barbell and weight plates as soon as available and receive the rest as it came. Was advised this was no problem at all, just advise in order comments which I did.

Clearly no one reads the instructions as I spent the next 3 months trying to explain what we had requested. Eventually they tried to execute what we had been asking which has resulted in the one delayed item arriving at our home and everything else is lost in transit between their Sydney and Melbourne warehouses.

The customer service of this business is atrocious, orders that were supposed to be totally fulfilled late September/early October have still not arrived by 30/11 and no one in the business can help.

Any savings this business could offer are totally lost by the headache of dealing with the business, if you ever get you equipment in the end (still waiting on ours).

Either order from a more reputable company with stock on hand, or order directly from suppliers in China. Both will have better outcomes and service experience.

30 novembre 2021
Valutata 5 stelle su 5

Good communication via Facebook

Good communication via Facebook. Quick response and only 1 day turn around. Power rack is great and sturdy.

27 novembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Alex,

We at Catch Fitness really appreciate you taking the time to share your feedback.

I greatly appreciate your kindness and patience. You are valued by us!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Quality

Quality, Quick & Easy Perfect.

27 novembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Nick,

We at Catch Fitness really appreciate you taking the time to share your feedback.

We value your kind words, and we are looking forward to working with you again.

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service, fast turn around and very good quality equipment

24 novembre 2021
Non scritta su invito
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Risposta di CFoldAustralia

Dear Shah,

We at Catch Fitness really appreciate you taking the time to share your feedback.

Our team is looking forward to working with you again! Thank you for your kind words!

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Gear was top quality at a cheap price

Gear was top quality at a cheap price. Return policy is really good with 14 day money back guarantee. Can't go wrong.

24 novembre 2021
Non scritta su invito
Logo di CFoldAustralia

Risposta di CFoldAustralia

Dear Peter,

We at Catch Fitness really appreciate you taking the time to share your feedback.

It is our pleasure to hear that you have had a great experience with us.

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Excellent!

Quick and easy pick up. Very helpful. Would definitely buy from them again!

19 novembre 2021
Non scritta su invito
Logo di CFoldAustralia

Risposta di CFoldAustralia

Dear Jayden,

We at Catch Fitness really appreciate you taking the time to share your feedback.

Thanks for your trust, we're thankful for amazing customers like you

Kindest,
The Catch Fitness Team

Valutata 5 stelle su 5

Quick and easy process

Quick and easy process. Ordered and pickup straight away. Quality product.

18 novembre 2021
Non scritta su invito
Logo di CFoldAustralia

Risposta di CFoldAustralia

Dear Francois,

We at Catch Fitness really appreciate you taking the time to share your feedback.

I'm glad you felt impressed with our services and products. It's something we’ve worked hard on and we're pleased our efforts resonated with you.

Kindest,
The Catch Fitness Team

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