Steve’s customer service was next level. Initially, shipping costs to Perth prevented me making an order. I was keen to lock in a Beast v2 setup. Steve reached out and was able to locate an alterna... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The build quality of my Chikara pullover is unbelievable! It is at least equal to the top end gear on the market. Every steel bar connects with rolled edges making joins super strong and ensures perfe... Leggi di più
STAY AWAY Made an order on 9 Aug 2023, have not received my product. Have tried calling, phones are off, not connected. Emailed multiple times, no one responds. Even tried the online chat option off... Leggi di più
Made a big order for equipment in January 2023 including the insane amount for shipping. Only part of our order arrived, with responses to emails asking for an update only stating they don't know wh... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
cfoldaustralia.com
Informazioni di contatto
8/202 Milperra Rd, 2214, Milperra NSW, Australia
- 0280745286
- catch-fitness.com
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I never got it delivered
I never got it delivered ! They delivered wrong product and I paid for that and have got a refund for original product as they could not deliver even after months.
I am never ever going to buy from them and asked my friend ( who recommended catch fitness) not to recommend this company in future to anybody and he agreed .
Good product but bad customer service/delivery
While the back bars I brought are very good the customer service experience was horrible. I brought a product that said it was in stock yet it took months to receive my item. I had put a PO Box as my delivery address and received an email the next day saying they needed a street address, I sent my street address back straight away and assumed everything was fine. After weeks of not receiving my parcel I tried to get in contact many times via emails and Facebook with no reply. I was about to dispute the transaction through my credit card but it had been too long and they couldn’t help. I finally got a reply saying they were waiting for my street address, but you could see in the email chain that I had replied with that address a month ago. They then lost my package and after many phone calls with the courier we found out it ended up in Perth instead of Adelaide and somehow ended up with a different courier company. I did finally receive the parcel but it took 2 months and I don’t think I’ll ever order from them again as the delivery price was quite expensive especially considering it took so long and I feel like I never would have got my package if I didn’t keep contacting them.
Ordered a bench that took nearly 3…
Ordered a bench that took nearly 3 months to arrive. Never had clear communication
Helpful and friendly staff and great…
Helpful and friendly staff and great quality equipment

Risposta di CFoldAustralia
Super friendly
Super friendly, amazing customer service. Diffently will shop here again. Thank you

Risposta di CFoldAustralia
Had a great experience with the Steve
Had a great experience with the company. Got my order and the product was extremely sturdy. Exceeded my expectations. Steve was extremely nice and helpful.

Risposta di CFoldAustralia
Have never had any issue with order or…
Have never had any issue with order or picking up from warehouse simple and the warehouse staff are fabulous and friendly

Risposta di CFoldAustralia
Great products and very well priced
Great products and very well priced. Best value for quality commrcial grade products. Best in the fitness industry, hands down. Thank you Catch Fitness team👍

Risposta di CFoldAustralia
Such amazing service
Such amazing service, would 100% recommend to my family and friends

Risposta di CFoldAustralia
The Customer Service I received from…
The Customer Service I received from the Catch Crew was second to none. I was able to buy my products online and picked it up on the same day. Efficient service and really good customer experience.

Risposta di CFoldAustralia
Great customer service from the…
Great customer service from the operations and customer service team. Great quality products with a large variety never before seen in Australia. Thanks a lot.

Risposta di CFoldAustralia
Hex Dumbell set and smith machine
Purchased hex Dumbell set and smith machine, with a pin loaded cable attachment, was great all round, team where very knowledgeable and happy to assist with all queries

Risposta di CFoldAustralia
Always great and friendly service and…
Always great and friendly service and always willing to lend a hand cramming gym equipment into my tiny hatch car....keep up the good work!

Risposta di CFoldAustralia
Non existent customer service, still waiting on items from August order in December
Avoid at all costs.
Ordered Smith machine bundle with matting and additional barbell. When ordering (August) we noticed a number of items in the bundle were available September but the Smith machine would be available in October. Before placing the order I called catch to confirm we could collect barbell and weight plates as soon as available and receive the rest as it came. Was advised this was no problem at all, just advise in order comments which I did.
Clearly no one reads the instructions as I spent the next 3 months trying to explain what we had requested. Eventually they tried to execute what we had been asking which has resulted in the one delayed item arriving at our home and everything else is lost in transit between their Sydney and Melbourne warehouses.
The customer service of this business is atrocious, orders that were supposed to be totally fulfilled late September/early October have still not arrived by 30/11 and no one in the business can help.
Any savings this business could offer are totally lost by the headache of dealing with the business, if you ever get you equipment in the end (still waiting on ours).
Either order from a more reputable company with stock on hand, or order directly from suppliers in China. Both will have better outcomes and service experience.
Good communication via Facebook
Good communication via Facebook. Quick response and only 1 day turn around. Power rack is great and sturdy.

Risposta di CFoldAustralia

Risposta di CFoldAustralia
Amazing customer service
Amazing customer service, fast turn around and very good quality equipment

Risposta di CFoldAustralia
Gear was top quality at a cheap price
Gear was top quality at a cheap price. Return policy is really good with 14 day money back guarantee. Can't go wrong.

Risposta di CFoldAustralia
Excellent!
Quick and easy pick up. Very helpful. Would definitely buy from them again!

Risposta di CFoldAustralia
Quick and easy process
Quick and easy process. Ordered and pickup straight away. Quality product.

Risposta di CFoldAustralia
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