Absolutely fantastic company. The quality of the underwear is amazing, definitely worth the price. We did need to return one item as it was too small, the company made this process extremely easy. Re... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Exactly what I was looking for (friendly, discreet & good quality packer + good quality boxers). I had struggled to find anything like this elsewhere. Description and care guidance are accurate and he... Leggi di più
L'azienda ha risposto
I’ve been using these boxers for about a week now and my only regret is not buying more. They’re very comfortable and keep my packer secure. I personally use the morme basic packer and the smaller siz... Leggi di più
L'azienda ha risposto
I absolutely love these, they fit really well and look fantastic. The one thing I'd say is that I wish there was more support for period products (pads), I think that'd benefit a lot of people (especi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Founded in the UK by a transgender man, Casual Reign specialises in packing boxers and simple packers. We aim to provide people with confidence and gender euphoria, without the hassle of large shipping fees and lengthy delivery times.
Informazioni di contatto
The Broadway, DY1 3EE, Dudley, Regno Unito
- hello@casualreign.co.uk
- casualreign.co.uk
4,8
Eccellente
137 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Beautiful customer service!
This whole company is one of the nicest experiences I’ve ever had interacting with customer support. They have been so friendly and helpful, and their clothes are such high quality for their price!
13 ottobre 2025
Risposta di Casual Reign
Hey, Cyrus!
Thank you so much for this wonderful 5-star review. It means the world and we're so happy that you're pleased with our service. :)
We appreciate you very much.
Kind regards,
The team @ Casual Reign
Never received order or refund
Never received order- evri courier took a picture of a clearly different parcel and sent it to another address- evri hasn’t been able to locate it- I have been in touch with casual reign but have been ignored for two weeks.
7 ottobre 2025
Risposta di Casual Reign
Hi Ben,
Firstly, we are very sorry to hear that you had an issue with one of our courier options - Evri. Although rare, sometimes parcels can go missing once dispatched and in these instances, we always do our best to find a solution suitable for each individual. Please note that we do offer a choice of couriers (Evri or DPD) and hope to add more to this range soon.
As explained over email, we can confirm that unfortunately, your initial enquiry went to our spam folder. We replied to your follow-up email yesterday at 11:21am, offering you two solutions - either a full refund, or a free replacement parcel + a free gift to apologise for the inconvenience.
At 11:30am yesterday - upon learning that you’d prefer a refund over a replacement, we sent you another email letting you know that we were going to refund your order in full. As promised, we then refunded your order in full at 11:55am, yesterday.
Again, we apologise for the inconvenience this has caused, and understand the frustration you may have felt. If there is anything we can do to further assist you, please do not hesitate to get in touch.
We appreciate you, Ben!
Kind regards,
The team @ Casual Reign
Brilliant service
There was an issue with delivery of my order through Evi but Casual Reign couldn't do enough to rectify this by sending out a replacement and included a free gift.
They kept in contact regularly and were nothing but helpful.
Would highly recommend to anyone.
18 agosto 2025
Risposta di Casual Reign
Hello! :)
Thank you so much for this very lovely 5-star review, mate. It means the world and we couldn't be happier that you were pleased with our customer service. We try our best!
Kindest regards,
The team @ Casual Reign
Risposta di Casual Reign
Thank you for your great review! Enjoy :)
Great product
My fiance is super happy with the boxers and they’ve really improved his confidence. They fit the packer he has from another brand, and he mentioned that the packer is positioned in a much more realistic place.
21 luglio 2025
Risposta di Casual Reign
We're super happy to hear our packing boxers have helped your fiance! Thank you for sharing and leaving a review :)
What an amazing company!
What an amazing company!! Really comfortable boxers and super friendly customer service. My parcel got lost in transit and they were so communicative n really lovely and resent out my parcel with no worries. 100/10 would recommend.
30 giugno 2025
Risposta di Casual Reign
Thank you for your glowing review, George! We look forward to sending you more packing essentials in the future :)
Casual Reign: Unmatched Comfort & Customer Care
I cannot recommend Casual Reign enough! I recently purchased two pairs of their boxer briefs, and honestly, they're the most comfortable boxers I've ever worn. The fit is absolutely perfect, and they genuinely make me feel confident when I wear them. What truly sets them apart is the thoughtful design, featuring a discreet internal pouch for packers that really helps create a masculine silhouette.
Beyond the fantastic product, Casual Reign's customer service is nothing short of exceptional. We had a small snag with the delivery, but their team was incredibly understanding and truly listened to my feedback about their shipping partner. What impressed me even more was their responsiveness – they actually took my suggestions on board.
They are genuinely friendly, thoughtful, and clearly value their customers' opinions. I even received a follow-up email from them thanking me and wishing me well. It's clear they're not just selling a product; they're building a relationship and truly care. I honestly can't find a single fault with Casual Reign or their fantastic business!
Michelle (AKA Joey) I call the pouch my little Joey pouch 👌
2 giugno 2025
Risposta di Casual Reign
Hello Michelle AKA Joey! ;)
Thank you so, so much for this absolutely wonderful, detailed review. We couldn't be happier that your Casual Reign gear makes you feel more confident in yourself. That's what we all deserve and that's why we do what we do!
Thank you for your kind words regarding our customer service. We appreciate you so very much. :)
Kindest regards to you and your Joey pouch!
The team @ Casual Reign
Perfect service
Really quick and efficient, great quality items, really happy, thank you!
12 maggio 2025
Risposta di Casual Reign
Hey, C!
Thank you so much for taking the time to write this lovely 5-star review. We appreciate you very much and we're so happy that you're happy!! :)
Kindest regards,
The team @ Casual Reign
Good quality packing underwear
Good quality packing underwear that arrived quickly and well packaged. The colours are really nice and the boxers are comfortable to wear. The underwear has a pocket with a button to secure the packer in place
6 maggio 2025
Risposta di Casual Reign
Hey, Jamie!
Thank you so much for taking the time to write this wonderful 5-star review! We appreciate you very much. :)
Kindest regards,
The team @ Casual Reign
Great Customer Service
The item itself was unfortunately not suitable for me. However, the customer service was very helpful, patient and understanding. They were quick to respond to me and we resolved the issue quickly.
22 aprile 2025
Risposta di Casual Reign
Hi, Ash!
Thank you so much for taking the time to write this review for us.
We appreciate your kind words and wish you the best of luck in finding something more suitable - we hope you find something that brings you the confidence and gender euphoria that you deserve. :)
Kindest regards,
The team @ Casual Reign
Excellent fitting products
Excellent fitting products, great customer service, kind and friendly. Lovely feeling fabric and a fab colour
15 aprile 2025
Risposta di Casual Reign
Hey Sare!
Thank you so much for taking the time to write us this lovely review. It means the world and we're so happy you're pleased! :)
Kindest regards,
The Team @ Casual Reign
Tried out 2 sizes
Tried out 2 sizes, the XL fit comfortably and have quickly been added to my favourite underwear list, the 2 XL were comfy but too big. I love the purple colour and the material is soft and comfy
15 aprile 2025
Risposta di Casual Reign
Hey Emmett,
Thank you so much for taking the time to write this 5-star review! Appreciate you very much and we're glad you found the right fit!
Kindest regards,
The Team @ Casual Reign
Had an issue with the sizing and the…
Had an issue with the sizing and the customer service team were amazing, very patient and considerate, and very easy to communicate with. All the materials are very comfortable. Highly recommend.
7 aprile 2025
Risposta di Casual Reign
Hey Niran!
Thank you so much for this wonderful 5-star review. We're super happy that you're pleased with our products and customer service. It means the world! :)
Kindest regards,
The Team @ Casual Reign
Best packing boxers I’ve tried
I’ve been using these boxers for about a week now and my only regret is not buying more. They’re very comfortable and keep my packer secure. I personally use the morme basic packer and the smaller size fits great in the pocket. Going forwards I think I’ll buy the casual reign soft packer too since the silicone balls of the morme can get overwhelming. Really solid pair of boxers, sizing is perfect and looks good with my binder
7 aprile 2025
Risposta di Casual Reign
Hey, L!
Thank you so much for taking the time to write this review! We're so happy that you're pleased with our products and we appreciate you very much! :)
Kindest regards,
The team @ Casual Reign
Risposta di Casual Reign
Hey, Andrew!
Thank you so much for taking the time to write us this review. It means the world and we're glad you're happy! :)
Kindest regards,
The team @ Casual Reign
Would recommend
Didn't take long to recieve after purchasing and was well packaged, they fit and are comfortable. Would recommend to others in the community.
4 aprile 2025
Risposta di Casual Reign
Hey, Tyler!
Thank you so much for taking the time to write us this 5-star review. We're so happy you're pleased!
Appreciate you very much. :)
The team @ Casual Reign
Fantastic, incredible customer service!
A really great company with high quality products. We originally ordered the wrong size boxers for my son, they were really helpful in assisting me with how to return the items and the refund was processed efficiently and we then re ordered the correct size. Their service had a beautifully personal touch and they even wrote me a very touching email about how amazing it was that I was so supportive to my son. Amazing company, outstanding products, will definitely order again.
8 aprile 2025
Non scritta su invito
Risposta di Casual Reign
Hi Clare,
Thank you so much for this wonderful review. Couldn't be happier that you and your son are pleased with our service!
Moms like you are SO needed and we are so grateful you exist. :)
We look forward to your next order. Take care! x
The team @ Casual Reign
Fantastic company
Fantastic company. Great quality boxers and really comfortable, perfect fit.
24 marzo 2025
Risposta di Casual Reign
Hey Kaden!
Thank you so much for this lovely, 5-star review. We're so pleased that you're happy with your boxers and our service!
Appreciate you,
The team @ Casual Reign
Great customer service
Great customer service, fast delivery and absolutely brilliant product
24 febbraio 2025
Risposta di Casual Reign
Hey, Tom!
Thank you so much for this 5-star review. We're so happy that you're pleased with your order!
Appreciate you very much. :)
The team @ Casual Reign
There was a delay in my delivery due to…
There was a delay in my delivery due to the delivery company. The problem was delt with very very quickly. Communication was very fast. I was very impressed and would definitely order again
11 febbraio 2025
Risposta di Casual Reign
Hey, Lucy!
Thank you for taking the time to write this 5-star review! It means the world to us and we're so happy you're pleased with our customer service! We try our best. ;)
Appreciate you!
The team @ Casual Reign
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.