I’m giving this 2 stars because, to be fair, the case itself is actually pretty solid. It feels sturdy, well-built, and offers good protection — no complaints there. What really let me down w... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeTEST, 999077 Hong Kong, HK
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Garbage company Garbage company. They never sent me my 150-160$ order and costumer service has completely ignored me. I’m very upset with this company and no longer trust them. Order#: 30685004
L'azienda ha risposto
I found the entire shopping process easy and effective. The product was exactly as represented online. I chose a translucent case with a giant mirror ball. It’s fabulous! The case is surprisingly ro... Leggi di più
Siempre veía por redes sus productos hasta que me decidí a comprar la funda para mi iPhone 17 pro Max y de verdad que he quedado encantada, son además de bonitas, fuertes y muy bien hechas! Me encanta... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Informazioni di contatto
TEST, 999077, Hong Kong, Hong Kong
2,6
Scarso
452 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Attract me to buy is the ads 10%…
Attract me to buy is the ads 10% discount for 1st shop. but disappointed that I was "not apply" when I entered the code FIRST10.
3 giugno 2021
Risposta di CASETiFY - HONGKONG
Hi Andrew,
Thanks for taking time to share your feedback with us.
We notice your have ordered a Magsafe case from us. Unfortunately, since our Magsafe cases are our newly launched product, they are not eligible for any discount at the moment.
Please feel free to check out our terms and conditions regarding the use of discount code here: https://www.casetify.com/terms
Thank you very much. Have a good day!
Regards,
Miranda @ CASETiFY
easy to purchase and the user surface…
easy to purchase and the user surface is very user friendly
1 giugno 2021
Everything is user-friendly here.
29 maggio 2021
good purchase
29 maggio 2021
The process took so long
The process took so long. I m living in HK, I ordered the case on 24 May and it still hasn’t arrived (29 May). In fact, the courier is still pending to be delivered. This speed is very disappointing.
29 maggio 2021
Risposta di CASETiFY - HONGKONG
Hi Charlie,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience.
We always provide an approximate timeframe at checkout for the estimated delivery time. We're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch.
Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.
Regards,
Layla @ CASETiFY
Keep going with all those fab collabs!
29 maggio 2021
Takes forever to ship the product
Takes forever to ship the product
Edit: Over a week later I finally received my order. The mirror surface is not great with stains on it. Can't get it off. Really disappointing.
28 maggio 2021
Risposta di CASETiFY - HONGKONG
Hi there,
Thank you for letting us know about your experience with our cases. We care hugely about the standard and quality of all of our products, and are just as disappointed as you to hear about what happened!
We would love to see and turn this experience around for you now, Kady will be in touch via Email to sort this out for you. We hope for your understanding and with our sincere apologies for the inconvenience caused.
Regards,
Layla @ CASETiFY
it was awesome
27 maggio 2021
Quick respond
27 maggio 2021
I got email notification and run to…
I got email notification and run to click "ONE PIECE X CASTIFY" but mirror edition is SOLD OUT. It's so bad feeling for me.
27 maggio 2021
Starting my iPhone 8 Plus using your…
Starting my iPhone 8 Plus using your case, it was very protective and the print is very unique, so that why my I choose your case and I love it! 🥰🥰🥰
If you can make more choices for the Hawaii print and snowboarding print will much better😜
27 maggio 2021
Unable to use my gift coupon code and i…
Unable to use my gift coupon code and i don't know why
27 maggio 2021
Risposta di CASETiFY - HONGKONG
Hi there,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Kandace has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
Thank you very much.
Regards,
Kendra @ CASETiFY
Risposta di CASETiFY - HONGKONG
Hi there,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we're always looking to improve, so we appreciate your feedback on your experience.
We're sorry that the quality check of the order took a longer time than expected due to influx of order volumes. Please allow a bit more time for the dispatch.
Please bear with us and we can assure that our Production Team is doing everything to expedite the process and have orders shipped at the soonest possible.
Regards,
Kendra @ CASETiFY
Can’t use the given promotion code for…
Can’t use the given promotion code for the stuff that I bought. Need follow up
27 maggio 2021
Risposta di CASETiFY - HONGKONG
Hey there!
Thanks so much for the review.
We have shot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
Regards,
Kendra @ CASETiFY
Not many varieties and not so user friendly
Though there are many options on the design, still very hard to find one I like. Hope to have more varieties. And viewing in mobile is not very user friendly. After viewing the case, should stay where I was after clicking the back page, shouldn’t be rolling to the top/first option. Then I need to roll down again to where I was before clicking to view the option
25 maggio 2021
Risposta di CASETiFY - HONGKONG
Hi there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Layla @ CASETiFY
Co-lab projects are great!
Co-lab projects are great!
Looking forward to more new and fun ideas phone cases and other accessories!
25 maggio 2021
Hope delivery fast
25 maggio 2021
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.