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Valutata 5 stelle su 5

Stunning cases and so sturdy - my phone ends up being dropped All the time - by kids and adults 🤦‍♀️ Not a scratch on either of the phones I’ve had Casetful cases for - perfect! 💕

L'azienda ha risposto

Valutata 5 stelle su 5

Great product, and great service. I contacted customer services to query something and they were extremely helpful and replied very quickly. I would highly recommend purchasing from these guys!

L'azienda ha risposto

Valutata 5 stelle su 5

I have had a few cases from Casetful now and ALWAYS get compliments. My current one is pink with red stars and I am absolutely in love. The quality and design does not disappoint but what stands out i... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered from Casetful without reading the reviews. Lesson learned ! The case was bent in transit (very thin padded envelope packaging) and doesn't fit my phone well enough to offer any protection... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

Under new ownership since Mid November 2025. Casetful is a UK accessory brand bringing you a cute range of womens phone cases, laptop sleeves & tech accessories.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

73 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(73)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I ordered from Casetful without reading…

I ordered from Casetful without reading the reviews. Lesson learned !

The case was bent in transit (very thin padded envelope packaging) and doesn't fit my phone well enough to offer any protection. Plus it's pretty flimsy. Reading the small print it states that this slim case is for appearance only but I was really disappointed with the quality. It looks cheap too. I've had to order an Apple silicone case instead. Order #64867

13 dicembre 2024
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Risposta di Casetful

Hey Catherine! Thank you so much for your review. Really sorry it got damaged in transit. We did of course offer a refund or replacement when a case arrives damaged, but as you mentioned in your email to us you're going to use the case. In-regards to the case type you ordered, we offer a Slim Case and a Tough Case. You chose the Slim Case which doesn't come with the inner lining or thicker case for protection. The Slim Case is usually used for aesthetic purposes as we mentioned in the description to change the look of a phone without adding bulk. If you need anymore help, don't hesitate to send over another email! Have a great Christmas! Casetful x

Valutata 5 stelle su 5

Very happy, great quality and fast shipping

I don't usually do reviews but I think this company deserves more than the rating they have on here as it almost put me off! I recently bought a new phone and am fed up of spending £40-50 on a phone case or being made to think spending £80 to buy 2 and getting 2 free is a good deal!
Casetful seemed to be much more reasonable so I decided to try it out. It was delivered less than 4 days after ordering it, I love the design - it's just as pictured on the website and not faded anywhere and overall seems really good quality. I actually prefer it to several phone cases I've had from Burga before which I remember took more than 2 weeks to arrive. Very happy and would purchase from Casetful again.

13 novembre 2024
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Valutata 1 stelle su 5

Overpriced and no refund.

Very overpriced case. The plastic is thin and a the design blurry. Also just realised that the company don’t offer refunds unless the product is damaged or faulty, so I’ve just wasted £20! I wish I’d read some of these reviews first.

6 novembre 2024
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Risposta di Casetful

Hey Pippa! Thank you for your review! Really sorry you've had an issue with your case! Any cases that are in their original condition are able to be returned. Sounds like there's been a mis-print unfortunately. Mistakes do happen, and we apologise for that! Casetful x

Valutata 3 stelle su 5

Not great quality

Not great quality, I ordered 2 and the leopard print in one of them looks so cheap.

Probably cost like 2p to make so huge mark up.

1 novembre 2024
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Risposta di Casetful

Hey there! Thank you for your review. Very sorry you don't feel the case is up to your standards. We can assure you our cases are made here in the UK to the highest standard, and toughness regulations. Casetful x

Valutata 5 stelle su 5

I love Casetful

I love Casetful! I have bought many cases over the past few years and their designs are always incredible. In fact it’s a struggle when I buy a few at a time because I can never decide which is my favourite. I have to rotate them! And for someone like clumsy me, they have the most incredible strong cases that have saved my phone from breaking countless times.
The delivery is always fast. Customer service is great. I recommend them to everyone. They may cost that bit more than I used to spend on a phone case but now I realise why that bit extra is absolutely worth it.

16 ottobre 2024
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Risposta di Casetful

Thank you! 😃

Valutata 1 stelle su 5

Unresolved Copyright Violation and Lack of Cooperation

I reached out to Casetful after discovering they were using my copyrighted design without the appropriate license. Despite my efforts to resolve the issue amicably and offering a direct settlement due to their situation of being misled by a third-party seller, Casetful refused to take responsibility for the violation. They consistently shifted the blame onto the marketplace where the design was purchased, ignoring their own obligation to ensure they had the correct licensing for commercial use.

Instead of cooperating to resolve the matter, they declined all attempts to settle the issue directly and even implied that further legal actions on my part would result in counterclaims. It’s disappointing to see a company choose to avoid accountability rather than work towards a fair resolution.

I would not recommend doing business with Casetful if you value ethical practices and respect for intellectual property.

17 ottobre 2024
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Risposta di Casetful

Hey Maria! As we mentioned, we purchased the design from a reputable design website, not knowing that the seller did not have the appropriate permission to use your work. Once you brought this to our attention, we acted by removing the design from our website. This is all we could do, given we were unaware of the copyright issue at the time of purchase. We do feel that a public review of this matter is perhaps a bit severe. Nevertheless, we fully respect your right to share your perspective. We hope you find a resolution with the website in question! Have a great day! Casetful x

Valutata 2 stelle su 5

Didn’t protect my phone

I purchased one of their “Tough” cases for my iPhone. I chose the tough option as I wanted the additional protection. I was happy with the design. However, after a few months of use I took off the case to clean the phone and discovered the back glass is totally smashed, I don’t even know how it happened. I am really disappointed the case didn’t protect the phone from this sort of damage as that’s the entire reason I bought it.

15 settembre 2024
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Risposta di Casetful

Hey Annie! Thank you so much for your review, and sorry to hear about your phone. It's challenging to fully protect glass on newer iPhones from damage. While protective materials can shield against direct impacts, glass can still shatter if dropped from a significant height, with or without a case on - this is just the unfortunate reality of using glass as a covering material. We’ll take your review and feedback on board. Hope to see you again soon! Casetful x

Valutata 5 stelle su 5

Love this brand!

I’ve ordered a phone case and watch strap from casetful and been really happy with them both. Great quality and such cute style and colours too. Highly recommend this company on spending a fortune on other brands.

17 agosto 2024
Non scritta su invito
Valutata 3 stelle su 5

Print colours darker on the Barko case…

It’s okay but the colours don’t match the online photo, they are much darker. Just going to use for now as not worth fighting to get a refund (refund policy states has to be faulty to get a refund…)

7 agosto 2024
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Risposta di Casetful

Hey Hayley! Thank you for your review! Ever so sorry you've had an issue! No need to fight for a refund here, if the case isn't printed correctly that would be faulty. Send us over an email and we'll help you out! Casetful x

Valutata 2 stelle su 5

Not amazing

I was so excited to receive this, but phone case is off centre at the top near the speaker. It also slightly lifts off my phone at the top. Not ideal for £16, which for me is quite a lot for a phone case! The print is nice though.

22 luglio 2024
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Risposta di Casetful

Hey Bethany! Oh no so sorry about that! Can you send over an email and we'll get that replaced for you! Sounds like it hasn't fit in the mould correctly! Glad you liked the print though! Casetful x

Valutata 1 stelle su 5

Terrible quality

Terrible quality - images were pixelated and blurry and the what should have been a black case was a dull brown.

Also took longer to deliver than expected.

27 giugno 2024
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Risposta di Casetful

Hey Jenna! Thank you for your review! Awfully sorry you had a problem with your order! We did identify a printer issue with your order, which has now been resolved and we were happy to give you the case for free and a full refund for the inconvenience. Hope to see you again! Casetful x

Valutata 5 stelle su 5

Great phone cases!

Purchased a phone case from Casetful and it is still just as perfect as when it arrived. I work outside in all elements so it was important for me to have a case that was both durable and could protect my phone and these cases do both!

I tend to drop my phone quite a lot but there has been no damage and the case itself doesn’t even have any marks or scratches on it. I also get so many compliments from people because they love the floral platters and vibrant colours of my case. I am definitely sticking with casetful for all my future phone case orders.

13 aprile 2024
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Risposta di Casetful

Thanks so much for your order!! X

Valutata 2 stelle su 5

First and last time ordering

First time ordering and will be the last. What looked like a glossy tort-effect case on the website turned out to be a badly printed, blurry design with a matte finish and a weird pink tinge. Poor quality and looks rubbish. Delivery took a good while too. Quality lacking. Case is going in the bin and I’m off to purchase an alternative.

EDIT: in response to the reply below, my order number was 58173, order date 4/4/24. I opted not to contact customer service and to just order elsewhere.

13 aprile 2024
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Risposta di Casetful

Hey Zoe! Thank you for your review, and thank you for the feedback! I can only assume there's been a one-off printing error with your case, as each of our cases are crystal clear. If you would have sent us an email with a picture of the issue we would of course have sent out a free replacement/refund. We'll take this on board, and make sure nothing leaves the HQ like that again! Hope to see you again soon! Casetful x

Valutata 5 stelle su 5

love my phone cases!

Bought 2 phone cases on a deal which was cheaper than another website I was looking for, and so glad I did. Amazing quality and love both of them 👍 :)

1 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

The best cases I have ever bought!!!

The best cases I have ever bought!!!! I bought one of these cases back in 2020 and it lasted me for 3 years but I was due an upgrade so I instantly bought another case, if I wasn’t due an upgrade I would still be using the case. Good quality items and fast shipping. I recommend these cases to everyone that is needing one

9 gennaio 2024
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Risposta di Casetful

Thank you Nicola! We really appreciate it as a small business when we get great feedback! X

Valutata 2 stelle su 5

Snail mail delivery

Can’t comment on the quality of the case as over a week on I’m still waiting for it to be delivered. Very slow and frustrating, certainly wouldn’t use this company again.

30 dicembre 2023
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Risposta di Casetful

Hey Louise! Thank you for your review! As you ordered with standard delivery (Royal Mail 3-5 days) and on the weekend before New Years bank holiday, we didn't get into the office to process your order until the Tuesday, which explains the delay. We'll try to do better next time! Have a great day! Casetful x

Valutata 1 stelle su 5

Casetful no customer service

Have ordered from casetful previously and was pleasantly impressed with their service. So had no qualms about ordering again. I ordered a boho iPhone case an matching Apple Watch strap. The problem was they sent the wrong size strap. I messaged them and they apologised and said no problem they would send me the correct size. Nothing arrived and when I checked my order said cancelled. So I got in touch and they apologised again and said they would investigate and refund me if there was an issue. Five weeks later and I have not heard anything from them and they are now ignoring my messages. No watch strap and £29.99 out of pocket.Upset and totally disgusted and disappointed!

8 novembre 2023
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Risposta di Casetful

Hey Loretta! Thank you for your review! I'm ever so sorry to hear about that! You certainly will not be out of pocket. I'm arranging a refund for you now as we speak! I'm so happy you were impressed with our service the first time round, I'm not sure of the mix up here but I'm getting that investigated. Apologies once again!

Valutata 5 stelle su 5

Love this company!

I’ve had several phone cases from Casetful, as well as my watch strap and I’m always super impressed with their products. Really high quality and always beautiful!

15 novembre 2023
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Risposta di Casetful

Cheers Kelly! X

Valutata 3 stelle su 5

cute but did not fit well

Case was cute but did not fit well so my phone kept popping out which led to scratch marks on top

5 maggio 2023
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Risposta di Casetful

Hey! Thank you so much for your review and I'm very sorry you've had a problem! Really glad you thought the case is cute!! We don't have any outstanding emails in our inbox at the moment, so if you send over an email today I will make sure it's answered for you! :)

Valutata 5 stelle su 5

Excellent customer service

I made a mistake when ordering and the wrong size case turned up, I contacted Dean at Casetful and he could not be more helpful, happily amended my order and sent out the correct one. Really excellent service. Will use again.

20 marzo 2023
Non scritta su invito

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