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I recently purchased a king bed and I couldn't be happier with my decision. The craftsmanship is exceptional, and the bed is beautifully made. The purchasing process was quick and efficient, and the staff member who assisted me was incredibly accommodating and helpful throughout. I love this bed and will definitely purchase/recommend them. Highly recommend this company to anyone looking for quality and comfort.
Received our bed and so happy with it.
Installation was easy as!
It’s a sturdy heavy bed isn’t cheap.
Material is so soft and pretty.
Love the bases to hold mattress.
Communication was easy.
I ordered a custom bed from this store and requested an increase in the headboard height. While they met my specifications, the bed's quality is extremely poor. Despite my repeated attempts to contact them, they either ignored me or blamed the issue on improper assembly. The bed base is incorrectly sized, causing a gap between the panels, and the headboard is unstable and shakes significantly. Support legs didnt have screw holes and they hardly support bed as in every few days they come off. They even suggested I buy additional support for the headboard, which i did but still the bed’s legs are misaligned hence it shakes. The overall quality is subpar. I paid $2,300 for this bed, and it is honestly not worth it..they never gotten back to me to fix the issues. I wouldn’t not recommend anyone to buy anything from them.
Risposta di casaspace.com.au
Thank you for sharing your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with the bed.
To clarify, we did meet your request to increase the headboard height due to the skirting boards in your room, which unfortunately caused the bed to not sit flush with the wall. This, in turn, can lead to instability. We suggested additional headboard fixings to address the wobbling, and with a few more installed, it should resolve the issue completely.
We’re sorry if this wasn’t made clear in our previous communications. Our goal is always to ensure our customers are happy with their purchases, and we appreciate your patience.
We really value your feedback.
I'm surprised (and a little sceptical) to read all the positive reviews as our experience with Casaspace was anything but.
The issue we had is with the mattress slat base that came with the bed. It's listed on their website as "New Zealand pine solid wood inner frame" when in fact only the slats themselves are made from (poor quality) wood - the rest of the frame is made from cheap quality metal that is so poorly made that two of the frame's corners broke apart and one of the ends completely folded in the middle after just a few weeks' use. It's a completely unstable piece of crap and our whole bed moves even with the slightest of movement. After months & months of back and forth trying to sort this out with them, during which they changed the Terms & Conditions on their website to try and absolve themselves of any responsibility, they (surprise, surprise) refused to accept any responsibility stating that these issues were due to us not installing the bed properly. Unbelievable! We've had to pay an additional $1,000 for another (local) supplier to make a custom 100% wood base for us. I'd suggest you don't waste your time with this company of jokers.
Risposta di casaspace.com.au
Over the months you've had this bed, we've been guiding you through the correct installation method, and unfortunately, we've never been able to convince you to follow the correct advice. But we accept all different voices. Thank you!
I just received the sofa that I ordered, well packed and delivered undamaged. The sofa is of beautiful quality and fabric, firm and comfortable. It is a stand out piece and we are very happy. Judith
Astrid Gray Fabric Low Headboard Bed Frame Queen Size
Great quality bed, I am very happy! Delivery was delayed but the communication with customer support very helpful. Very happy with the product and experience.
Great experience, beautiful product.
The communication was very good, they are polite and helpful. they also send me a video for assembly instruction. very happy with my bed color, design and quality.
Custom order of King single Eden beds. Extremely helpful service. Quality of product has blown me away. Extremely well made and packaged.
I recently purchased the Amos Bed Frame. I'm in awe with how it's structured and how gorgeous it looks. Although it was only available in Queen & King size, Casaspace was able to customise my bed frame to a Double! Their customer service was great and very helpful- I was able to reach out to them for any updates and they've definitely helped with all the issues I've had when it came down to assembling it. Service and replies were instant as well.
Overall, I will definitely be shopping here again.
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