Carsa - Bradford Recensioni 

Absolutely disgraceful customer service – dishonest, disrespectful and stressful. Avoid.

This has been one of the worst customer service experiences I have ever had.

I paid a reservation fee for a vehicle, but when the finance could not be processed, the purchase was cancelled. I contacted the company the same day to request my refund and was told it had been processed and would take up to 10 working days to reach my account.

After waiting the full 10 working days, I called back only to be told that the refund had never actually been processed. I had been given completely incorrect information, leaving my money blocked and causing unnecessary financial inconvenience.

Because I had already been misled once, I simply asked for proof that the refund request had actually been processed this time, whether by email or SMS. It was a straightforward and reasonable request.

Instead of listening, the agent repeatedly asked, "What proof?" even after I explained several times that I wanted confirmation that the refund had been submitted. When I said I was happy to stay on the call while they sent the confirmation, the agent sarcastically questioned me, asking, "Why do you want to wait?" and kept repeating the same questions instead of listening to what I was saying.

The conversation became increasingly frustrating. The agent spoke to me sarcastically, repeatedly asked for the same information I had already provided, and seemed more interested in arguing than helping. After I explained again that I only wanted confirmation because I had lost trust after being given false information, the agent responded in an irritated tone and sarcastically said they would send it by the end of the day.

What made the experience even worse was that I felt threatened with having the call ended. The agent repeatedly interrupted me, put words in my mouth, claimed I was not listening when in fact they were ignoring my concerns, and ultimately hung up on me—not once, but twice.

At no point did anyone genuinely apologise for giving me incorrect information, delaying my refund, or the distress they caused. Instead, I was treated with a complete lack of respect and empathy.

This entire experience has caused me financial inconvenience because my money has been unnecessarily tied up. More importantly, it has caused me significant stress and anxiety. I already have health issues, and the way I was spoken to and dismissed made the situation even more upsetting.

If this is how they treat someone asking for a simple refund confirmation, I have serious concerns about how they treat customers generally. I have completely lost trust in this company and would never recommend them to anyone. There are far better businesses that understand honesty, professionalism and basic respect for their customers.

Sales man super friendly and very knowledgeable and explained everything made the buying experience much more relaxing highly recommend!!

The staff were really supportive and helpful

I was not happy at first as the car was not prep to standards when collecting the car. However the manager Paris, gave me a free year warranty for free for the lack service. Which redeemed themselves.

I found the staff very helpful, knowledgeable, polite and friendly. The transaction went smoothly

Great service

Had a fantastic experience buying a car from Carsa Bradford, all thanks to Jack.
From the moment we walked in, the service was absolutely brilliant. Jack adopted a completely relaxed sales approach that instantly put us at ease. We never once felt pressured into making a decision, which made the whole process stress-free and enjoyable.
He was incredibly helpful, patient, and genuinely focused on ensuring a positive customer experience. To top it off, he was highly accommodating and willing to do a deal that worked perfectly for our budget.
We couldn't be happier with the outstanding service. I highly recommend asking for Jack or any of the team if you visit Carsa Bradford

Mushi from bradford site was great service recommend him for everyone else visiting

I had a very disappointing experience with Carsa. Before I bought the car I viewed, I was assured that if the low tyre pressure it had turned out to be punctured, they would cover the cost of repairing or replacing it. After purchase, I followed the exact instructions given by their staff: have the tyre repaired/replaced at a local tyre shop and submit the invoice for reimbursement.

Since then, I've spent weeks chasing them through countless emails and phone calls, only to be told that reimbursement had become "difficult to approve" because I paid for the repair myself - the very process they instructed me to follow. Rather than honouring the commitment they made when selling the car, they eventually offered only a partial refund.

The whole experience has been frustrating, time-consuming and completely avoidable. Luckily I have recordings of their verbal commitments, so will be taking my claim to court for a refund, but be very careful when dealing with Carsa. They are completely dishonest.

I bought the car on 12/06 as a vehicle that was advertised as being 100% checked and fully working. Unfortunately, this was not the case.

Today is 6 August, and the car is still not repaired. It has now been moved to Audi for further investigation, where even more faults have been identified. I still have not received any clear information about the next steps or when I can expect to get my car back.

Despite being without my car for several weeks due to issues that existed from the time of purchase, I have still not been provided with a courtesy vehicle.

Based on my experience, I would not buy a car from Carsa again, and I would not recommend them to anyone.

Had the car, I wanted at great price. A little pushy on the aftermarket products that I didn't want. I came and viewed the car, bought it and drove away all in the same day. They helped me sort the tax and all the paperwork. Thank you Mo and Omar.

Arrived at the time we were booked in for (6pm), got told to have a wait around for a couple of minutes while they got the car ready for me to view. Half an hour went by and finally the car was brought around the front to view and test drive, car was good and the way they handled the test drive was good(let you go on your own). I decided to go ahead with the purchase although there was no movement on price but that was fine. The salesman spent the next hour desperately trying to sell me all the extras such as ceramic coating, cosmetic insurance and extended warranty etc. no matter how many times I said no I don’t want any of them he’d go back to his manager and come back with a better deal. Just take no for an answer if I wanted it I’d have bought it, we were all getting fed up including the salesman and he eventually agreed to just sell me the car with no extras which could have been done an hour earlier. The place was supposed to close at 7 but we didn’t leave until nearly 8:30, on top of this the dvla website was down so I couldn’t tax the car there and then so he took a picture of the logbook reference number but it was the wrong one so I had to sort that out with them the next day too over the phone. Lastly I was over charged by £18 but fair enough to them they spotted it and told me if would be refunded in the next few days. Overall I’d say carsa Bradford are only worth buying a car from if it’s the perfect car for you, if there’s options elsewhere I’d go to them first.

Not the first time I’ve bought cars from these guys before. Great prices and great service.

The dealership had very little knowledge of the vehicle they sold me, and have not answered the phone since!

Absolutely appalling experience with Carsa Bradford. The car is financed through Santander Consumer Finance, and I am now seriously considering rejecting it under the finance agreement because of how badly it was prepared for handover — and how impossible it’s been to get any response since.

Hidden faulty key – I had to specifically ask about the second key, which had been tucked away in a pouch and never mentioned. When I checked it, it doesn’t even work. If I hadn’t pushed, I wouldn’t have known it existed, let alone that it was broken.

Service corners cut – Before collection I flagged that the oil was low, coolant was at minimum, and brake fluid was at minimum, and was reassured this would all be sorted before handover. On collection, only the oil had been topped up — coolant and brake fluid were still sitting at minimum. Worse still, the Audi service record shows the service is actually overdue and hasn’t been updated correctly. I have photos to prove all of this.

I was told every vehicle goes through a “150-point check” before handover. That’s clearly not true — this car wasn’t properly checked, and problems were actively kept from me rather than disclosed upfront.

Can’t get hold of anyone – Since raising this, I’ve been trying to contact the dealership with no success. There appears to be no functioning customer care team whatsoever — no response, no callback, nothing. I’m still waiting for even an acknowledgement of an urgent issue.

The process was good, the payment was an easy step by step process, Bradford garage went above and behold could not recommend highly enough, they really made us feel welcome and under no pressure to buy A*****

Very good service Very happy and people Very friendly