Carnovate Recensioni 

16
TrustScore 3.5 su 5

3,3

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Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

16 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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3,3

Tutte le recensioni

(16)

16 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The customer service at Carnovate was…

The customer service at Carnovate was excellent. I had a few questions before and after purchasing my report, and every query was answered promptly and professionally. The team kept me updated throughout the process and made sure I had all the information I needed. It's rare to find such responsive and genuinely helpful support these days. The report itself was detailed and easy to understand. I would definitely recommend Carnovate to anyone looking for a reliable vehicle history report.

28 luglio 2026
Non scritta su invito
Valutata 2 stelle su 5

I was selling my bike on auto trader…

I was selling my bike on auto trader and contacted by somebody who initially seemed genuine but insisted I have a Carnovate report for his Mechanic. Half the information on the report was incorrect and did not relate to my bike.. However, he still made an appointment to come and view the bike. Obviously, he didn’t turn up and stated that his wife had been in an accident and was in hospital.
I do not believe he was genuine.
I did, however receive a full refund from Carnovate and their customer services were helpful in arranging the refund.

22 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

The report provided all the important…

The report provided all the important information I needed before purchasing a vehicle. There was a slight delay in delivery, but the customer support team kept me informed throughout the process and responded quickly to my questions. Their professionalism and willingness to help made the experience much better. Overall, a reliable service that I would use again.

25 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Has anybody else been scammed into buying from Carnovate

someone emailed Via Auto Trader where my bike was for sale and told me how good it was. They asked if we could talk on WhatsApp. After a long conversation they asked if i get a premium history check from Carnovate. After purchasing the person said he was coming that night and never showed. the person disappeared forever. Carnovate insisted it was my problem not theirs

15 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Still Scamming honest people

Sam old Carnovate scam while selling on Autotrader. The interested buyer insisted i get a premium £57.99 Carnovate history check. the interested buyer asked me loads and loads of questions about the log book, accidents etc. After receiving the report it showed exactly what i had told the interested buyer and all the stuff about MOT etc is freely available on the DVLA website. Apart from the MOT i have never had my vehicle examined but carnovate state that " A Comprehensive inspection reveals no sign of significant structual damage" etc etc etc. This company should be investigated further by tradings standards and the Police. I am not the only person to have been scammed

7 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

MASSIVE SCAM

MASSIVE SCAM - if you list your car for sale, be careful, long conversations just to get you to buy a car report and nothing come from it.

9 agosto 2026
Non scritta su invito
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Risposta di Carnovate

Thank you for sharing your feedback. We take all customer concerns seriously, but we're unable to locate an order matching this review — no name, email, or order reference has been provided.

Valutata 4 stelle su 5

Overall

Overall, I had a very good experience with Carnovate. The report was comprehensive and provided the information I needed before purchasing a vehicle. There was a slight delay in receiving it, which is why I'm giving four stars instead of five, but the customer support team was excellent throughout. They responded promptly, kept me informed, and ensured everything was resolved professionally. Their communication and willingness to help made a real difference. I would definitely consider using Carnovate again in the future.

21 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

The support team at Carnovate was…

The support team at Carnovate was incredibly professional and helpful. They were always available to answer my questions and made the entire process smooth and stress-free. The report arrived as promised and contained all the information I needed about the vehicle. Their excellent communication and willingness to help really stood out. I would definitely use Carnovate again and recommend them to others

23 luglio 2026
Non scritta su invito
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Risposta di Carnovate

Thank you for such kind words! We're really glad our team made the process smooth and stress-free, and that the report had everything you needed. We'd love to help again anytime — thanks for recommending us! 🙌

Valutata 5 stelle su 5

I had a great experience with…

I had a great experience with Carnovate. The customer support team was outstanding from start to finish. They responded quickly to my questions, kept me updated throughout the process, and made sure everything was completed to my satisfaction. The vehicle report was detailed, easy to understand, and gave me confidence before making my purchase. It's refreshing to deal with a company that genuinely cares about its customers. Highly recommended

24 luglio 2026
Non scritta su invito
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Risposta di Carnovate

Thank you so much for this thoughtful review! We're thrilled our support team could keep you informed and that the report gave you real confidence before your purchase. Feedback like this means a lot — thanks for the recommendation! 🙌

Valutata 1 stelle su 5

SCAMMMMMMMMMMM

when selling your veichel someone will contact you as a buyer and will try to convince you to use these service from this specific website . once done the buyer will try to convince you to get a premimum check .once you do it the buyer they will dissappear . i have checked online and read lots of reviews and same stories .
lots of people got scammed like this and bank wont do nothing about it becuase you got what you paid for .

4 agosto 2026
Non scritta su invito
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Risposta di Carnovate

Hi, thank you for sharing this — we take reports like this seriously.

To be clear, Carnovate does not sell or distribute our reports through any third-party sellers or agents. We only operate through our own official website and marketing channels, so anyone contacting you claiming to represent Carnovate through another platform is not authorised by us.

If you believe you were misled or scammed while being directed to use our service, please email our support team at support@carnovate.co.uk with any details you have (messages, seller contact info, order reference if you have one). We'll look into it properly and, where appropriate, issue a refund and help resolve the issue on our end.

We also take impersonation and scam activity extremely seriously — if we can identify anyone misusing our brand this way, we will take strict action against them, including reporting to relevant authorities.

Valutata 1 stelle su 5

Scam

Scam. Long-winded messaging back and forth - insists to do it off-platform from autotrader, then desperately trying to get you to run this report, which is clearly just a bank-details gathering scam. Reporting to the police.

4 agosto 2026
Non scritta su invito
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Risposta di Carnovate

Hi, thank you for raising this.

We want to be very clear: Carnovate has no connection with anyone contacting buyers or sellers off-platform (including via AutoTrader or similar sites) and directing them to use our service as part of a transaction. This is not something we do, endorse, or benefit from — it sounds like a third party is misusing our name/service to run a scam, and we're sorry you were targeted this way.

If you have any messages, usernames, or contact details from the person involved, please send them to support@carnovate.co.uk — this will help us investigate and, where possible, report it to the relevant platforms and authorities. We'd also encourage you to continue reporting this to the police, as you mentioned, since these scams target genuine buyers and sellers, not just our brand.

To be clear on how our service actually works: reports are purchased directly by the person requesting them, through our own site, and we never ask for anyone's bank details — only payment for the report itself. We take misuse of our service extremely seriously and will support any investigation into this.

Valutata 5 stelle su 5

Great fast and efficient service

Great fast and efficient service. Very happy with the service

31 luglio 2026
Non scritta su invito
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Risposta di Carnovate

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Valutata 5 stelle su 5

Good service and easy to use

Good service and easy to use. Customer service was great

1 agosto 2026
Non scritta su invito
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Risposta di Carnovate

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Valutata 5 stelle su 5

Very efficient and professional…

Very efficient and professional service, the dealing was spot on, absolutely amazing and would come back again in future

1 agosto 2026
Non scritta su invito
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Risposta di Carnovate

Thank you for the wonderful review! We're really pleased the service felt efficient and professional, and we'd be happy to have you back anytime. 🙌

Valutata 1 stelle su 5

Scam when selling a car

Scam when selling a car. All they want you is to pay by bank only (no credit card), so you don't get your money back for a worthless car report.
Selling a car? Stay alert for scams with 'buyers' asking private sellers to pay for HPI / database reports.

10 luglio 2026
Non scritta su invito
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Risposta di Carnovate

Hi, thanks for the feedback, and we're sorry to hear about your experience.

We want to clarify a couple of things. Carnovate does accept card payments (via Stripe) for our reports, not bank transfer only — so buyers do have standard card payment protections available when purchasing directly through our site. If you were asked to pay by bank transfer specifically, that request likely came from a third party using our report as part of a scam targeting sellers, rather than from Carnovate itself — we don't instruct anyone to pay this way.

You're absolutely right to warn other sellers: scammers posing as buyers on marketplaces like AutoTrader or Facebook Marketplace often insist a seller "verify" the buyer by paying for an HPI/vehicle history check on a specific site, then disappear. This is a known scam pattern across the industry, not something specific to genuine use of our service.

If this happened to you, please contact us at support@carnovate.co.uk with any details of the buyer/messages — we'll help however we can and take action against anyone misusing our brand this way.

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