Went in for after sales care at Harrogate. Really impressed with Travis, Alex and the team there.. Helped me with a wing mirror issue on my jeep, helpful friendly and professional throughout. Sorted i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Saw a vehicle online that fitted our requirements and emailed Carlingo for a test drive. Received a reply back first thing for test drive at our preferred time. The sales rep Adam was friendly and hel... Leggi di più
L'azienda ha risposto
Excellent From Start To Finish Jack And Steve Were Very Patient With Me I Am AU/ADHD And Did Get Overwhelmed Doing Some Of The Paperwork But Steve Was Very Kind And Professional He Picked Up... Leggi di più
L'azienda ha risposto
I was well looked after by sales assistant Amy and handover assistant Joey. The both made the whole process incredibly smooth and easy. Amy took me on a test drive of the car and was helpful i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.
Informazioni di contatto
Freemans Way, HG3 1DH, Harrogate, Regno Unito
- 01423 803960
- hello@carlingo.co.uk
- carlingo.co.uk
4,7
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Friendly and professional staff
Everyone my husband and I dealt with during the purchase of our new car was incredibly friendly, helpful and professional, and that is the main reason for my rating. The process was easy and smooth, and we are very pleased with the car which we feel was a fair price.
There were two things I was less happy with: one, we were asked to pay the full balance in advance of seeing or test driving the car; I felt uncomfortable with this and don’t think it was necessary given that I could have done an instant bank transfer at the time of collection; and two, the car was still registered to the previous owner in the Mercedes system, and it turns out I will need to visit our local main dealer once my V5 document comes through to get the system switched over to me so that I can use all the functions of the car and the Mercedes app - however I appreciate that as an independent dealer there probably isn’t a lot Carlingo can do about this.
11 luglio 2026
Risposta di Carlingo
Hi Helen,
Thank you for taking the time to leave your review.
We're pleased to hear you found our team friendly, helpful and professional, and that you're happy with both your new car and the overall buying experience. We also appreciate your comments regarding the payment process and the Mercedes account transfer. Your feedback is valuable and will be taken on board as we continue to review and improve our customer experience.
Best wishes,
Carlingo.
Buying my first car after passing
From browsing to buying to the handover of my new car everything was amazing service everything explained in lots of detail staff all polite and welcoming price was as expected I'm really happy with my first car after passing they made me feel at ease no pressure what so ever I really recommend if you want to feel as part of a friendly family like environment 10/10 for service I will deffo be returning in the future.
12 luglio 2026
Risposta di Carlingo
Hi Emily,
Many thanks for your fantastic review.
We're delighted to hear your first car buying experience was such a positive one and that our team helped you feel relaxed and well informed throughout.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Best wishes,
Carlingo.
Fabulous experience
I was recently put in a position where I had to get a car very quickly. The experience with Carlingo was excellent. Luckily they had 2 cars which fitted my requirements. The car I'd chosen to look at didn't click with me so I asked to look at the 2nd one which did. Daniel Elwood was so lovely and helpful and there was no sales pressure at all. He and a colleague helped to arrange my finance deal for which I am very grateful. Joseph Mcgrath dealt with me for the final paper work and was also lovely and helpful. I would have preferred to been able to have more time in getting a car but this was an extremely reassuring experience in a very stressful situation for me. Totally recommended!
1 giugno 2026
Risposta di Carlingo
Hi Jacki,
Thank you for your wonderful review.
We're pleased to hear Daniel and Joseph helped make what was a stressful situation as straightforward and reassuring as possible. It's great to know you found the right car and appreciated our no-pressure approach.
Thank you for your recommendation, and we hope you enjoy your new car.
Best wishes,
Carlingo.
The experience was seamless from start to finish of buying a car was…
The experience of buying a car was problem free from
Start to finish with professional help from
All staff concerned , with no pressure to buy . An easy comfortable environment.Special mention to Jimmy for his assistance.
12 luglio 2026
Risposta di Carlingo
Hi Mr Freeman,
Thank you for your kind review.
We're pleased to hear your car buying experience was smooth from start to finish and that you appreciated our relaxed, no-pressure approach. We'll be sure to pass your kind comments on to Jimmy.
We hope you enjoy your new car.
Best wishes,
Carlingo.
Good experience buying a second hand car
Excellent range of cars in the price bracket and spec that I wanted. Staff helpful but not pushy. Straight forward part ex on my car. Pick up and paperwork clear and efficient. New to me car immaculate on hand over. Good over all experience.
8 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi RMF,
Thank you for your great review.
We're pleased to hear you found the right car, enjoyed our no-pressure approach, and that your part exchange and handover went smoothly.
We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
Jimmy was amazing
Jimmy was amazing!
Not pushy, allowed me to spend as much time as I wanted to look around and make my decision.
Love my new car so thank you very much!
4 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi There,
Thank you for your great review.
We're pleased to hear Jimmy's relaxed, no-pressure approach helped make your car buying experience an enjoyable one. We appreciate your kind feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
Friendly staff
Friendly staff, no hard sell. The car was in excellent condition. Initial fault was dealt with quickly and efficiently.
1 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi Iain,
Thank you for your kind review.
We're pleased to hear you appreciated our no-pressure approach and that you were happy with the condition of your car. It's also good to know the initial issue was resolved quickly and efficiently.
We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
Used Carlingo for first time
Used Carlingo for first time. Travelled from Liverpool to Harrogate to test drive a car.
Car was as described. Received fair price for my trade in.
Danny was very helpful & knowledgeable.
I purchased the car. Great service throughout.
1 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi Jacqueline,
Many thanks for leaving us 5 star review.
We're pleased to hear your journey to Harrogate was worthwhile and that Danny provided helpful, knowledgeable service throughout. It's great to know you were happy with your part exchange and your new car. We appreciate your support.
Best wishes,
Carlingo.
My experience with carlingo was great
My experience with carlingo was great, I was treated like a king. They are honest and prompt. The car I got from them was great and perfect. Infact all their cars are neat and well package. I will choose them again in my next car. Bravo Carlingo.
1 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi Alobros,
Thank you for your great review.
We're pleased to hear you were happy with both your new car and the service you received.
We appreciate your kind words and look forward to helping you again when you're ready for your next vehicle.
Best wishes,
Carlingo.
good service overall, but check the details
good service and the cars available were all of a high standard. Sales rep was helpful and chatty without being pushy or overbearing. Gave us plenty of time to discuss options and consider.
Only issue is we were told new wipers would be fitted to the car ahead of collection (were obviously worn out on test drive) but this hadn't happened when we went to colelct
27 giugno 2026
Risposta di Carlingo
Hi JS,
Many thanks for leaving us a great 5 star review.
We're pleased to hear you were happy with the service, our selection of vehicles, and the relaxed approach from our sales team. We're sorry the replacement wiper blades weren't fitted as promised before collection, and we appreciate you bringing this to our attention. Your comments will help us improve our preparation process going forward.
Best wishes,
Carlingo.
The staff were brilliant
The staff were brilliant, helpful, courteous and informative. The whole experience was a delight. Many thanks. E Dawson
29 giugno 2026
Risposta di Carlingo
Hi Edward,
Many thanks for leaving us a 5 star review.
We're pleased to hear you found our team helpful, courteous, and informative, and that you enjoyed your experience with us.
We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
When are sold is agreed, the effort should not stop
Enquiring and agreeing a sale was very easy. Found Jimmy to be very helpful and not "pushy".
When it came to handover I was not so impressed. Joey did not look as though he was enjoying his job and his inter-personsl skills were clearly lacking .
When I asked fit help, hus response was. " that will take longer ". I was surprised at this response, as during the video there was a prompt to ask for help if needed
Overall I would recommend Catlingo but I do feel that there is a training need with one of your staff
3 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi Jean,
Thank you for your feedback.
We're pleased to hear Jimmy made the buying process straightforward and helpful.
We're sorry your handover experience didn't meet the same standard, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we continue to improve our customer experience.
Thanks for your recommendation.
Best wishes,
Carlingo.
Well worth a visit
All the cars were very well presented and the staff very helpful and friendly despite my not having an appointment. All paperwork and processes went very smoothly and delighted with my vehicle. They have a great selection of cars all beautifully valeted. Well worth a look.
28 giugno 2026
Non scritta su invito
Risposta di Carlingo
Hi Rick,
Thank you for your wonderful review.
We're delighted to hear you were impressed with the presentation of our vehicles, the smooth buying process, and the helpful service from our team.
We really appreciate your recommendation and hope you enjoy your new car.
Best wishes,
Carlingo,
The vehicle sold to me broke down after…
The vehicle sold to me broke down after only two weeks with over a dozen faults on a diagnostic system,
So, people great, service great, pre car maintenance needs attention.
This is ongoing
.
22 giugno 2026
Risposta di Carlingo
Hi Julie,
Thank you for your feedback.
We're really sorry to hear you've experienced issues with your vehicle so soon after your purchase. While we're pleased you've had a positive experience with our team and service, we understand how disappointing this situation is as we never want things like this to happen when our customers have bought their car from us.
Please be assured we're committed to working with you to resolve the matter as quickly as possible. If there is anything we can do to expediate things please don't hesitate to contact us via email on hello@carlingo.co.uk.
Best wishes,
Carlingo
All the staff were proactive &…
All the staff were proactive & friendly. The whole experience was professional. The stock of cars was excellent quality with a wide variety &competitive pricing.
28 giugno 2026
Risposta di Carlingo
Hi Neil,
Many thanks for leaving us a great review.
We're delighted to hear you found our team friendly and professional, and that you were impressed with the quality, variety, and value of our vehicles.
We really appreciate your kind feedback and hope you enjoy your new car.
Best wishes,
Carlingo
Easy car buying experience with great service and prices
The whole thing was so easy. I’d seen a car online and called asking to see it, went in the same day to look around the car. Danny was very helpful and getting all the documents finished was quick and easy. The car was all cleaned and ready on the day I picked it up and the handover process was simple too. I managed to get a better price trading in my car than the quote I’d been given from another buyer online.
1 luglio 2026
Non scritta su invito
Risposta di Carlingo
Hi Joe,
Thank you for your fantastic review.
We're delighted to hear Danny made the buying process smooth and straightforward, and that you were pleased with your part exchange value and the preparation of your new car.
Best wishes,
Carlingo
Buying a car at Carlingo was easy
Buying a car at Carlingo was easy. Plenty of cars to choose from and the staff are excellent.
28 giugno 2026
Risposta di Carlingo
Hi Steph,
Thank you for your kind review.
We're delighted to hear you found the car buying process easy and enjoyed our wide choice of vehicles.
It's also great to know our team made a positive impression. We hope you enjoy your new car!
Best wishes,
Carlingo
Having paid the full screen price and…
Having paid the full screen price and despite promises to the contrary, the car was dirty both inside and out when I collected it - very poorly prepared. Never experienced this before which was a real surprise from a company that prides itself of customer care.
2 luglio 2026
Risposta di Carlingo
Hi Christian,
Thank you for your feedback.
We're sorry to hear the vehicle wasn't presented to the standard you expected at collection, as this is not the experience we aim to provide as we pride ourselves on the presentation of our cars.
We appreciate you bringing this to our attention and will use your comments to help improve our preparation process for future customers.
Best wishes,
Carlingo
Very enjoyable experience
Very enjoyable experience, no pressure, great knowledge, would highly recommend.
29 giugno 2026
Non scritta su invito
Risposta di Carlingo
Hi Mr Shutt,
Thank you for your wonderful review.
We're so pleased to hear you had an enjoyable, no-pressure experience and that our team's knowledge made a positive impression.
Your recommendation means a great deal to us, and we hope you enjoy your new car.
Best wishes,
Carlingo
We had a great experience with Carlingo…
We had a great experience with Carlingo and in particular Jimmy, he was very knowledgeable and helpful when we were choosing our new car and let us test drive and see multiple cars which was very handy. We will be back when we need a new car!
30 giugno 2026
Non scritta su invito
Risposta di Carlingo
Hi Mathias,
Thank you for your fantastic review.
We're delighted to hear you had a great experience and that Jimmy's knowledge and helpful approach made choosing your new car so easy.
We really appreciate your kind words and look forward to welcoming you back when it's time for your next car.
Best wishes,
Carlingo
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.