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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I'm trying to return a product and the returns forms on the website won't load/have errors. You have to complete a returns form to get your money back, so this is convenient for Caradok.... I've me... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Product arrived broken. I have phoned twice, emailed, used the chat function - Ignored each time. No accountability or customer care program that I can see.

L'azienda ha risposto

Valutata 4 stelle su 5

I received my order today. The lights were well packed and arrived in good condition. I would give five stars, but since I placed the order two weeks ago, I heard nothing from Caradok about progress... Leggi di più

Valutata 4 stelle su 5

Positives-had the bulb I needed. Quick delivery. Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box. Postage cost as... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture elettriche

Scritti dall'azienda

Caradok was established by a team of electrical designers and engineers with a shared passion; to make stunningly crafted architectural electrical products that are design classics. We look to create detailing to overlooked parts of your home. We have over 40 years’ experience in the electrical industry, we design and develop switches, sockets, indoor and outdoor lighting and other hardware that is understated but above all, built to last. Today there is often far too many choices for every part of your home refurbishment and this can be extremely daunting. By contrast, we focus on classic designs that work both in a modern new build or in a listed period property. Our focus is entirely on building durable, classic products that are highly tactile. The weight and finish of each item we produce is checked and quality controlled, even down to the resonance each click of a toggle or switch makes.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,5

Tutte le recensioni

(65)

50 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Zero stars

Order placed 6th April, no delivery, no shipment notification, no response whatsoever.

17 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Item not received & impossible to contact co

Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.

11 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

No response

Hi, i placed an order on 24/03 and still have not heard from Caradok, I have chased via their website email, the website chat (that is not responsive), their phone number and emailed directly. No response at all which is shocking.

24 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Ordered goods on 1st March and my…

Ordered goods on 1st March and my emails not answered. Several phone calls when I’ve been told goods just going through QC telephoned yesterday told goods would be dispatched for delivery today and I’ve had nothing. Lack of communication is appalling and no apology for lateness.
Steer clear wish I had read these reviews before ordering

2 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely delighted

Struggling to find the right bulb for our antique lamp but was delighted to find the bulb on the Caradok website.
The ordering was easy and very straightforward, and the price was such a pleasant surprise that we bought ten!
Delivered with plenty of wrapping so no broken bulbs.
Absolutely delighted.

8 febbraio 2026
Non scritta su invito
Valutata 4 stelle su 5

Bit slow on delivery but goods are…

Bit slow on delivery but goods are brilliant big thanks

11 febbraio 2026
Non scritta su invito
Logo di Caradok

Risposta di Caradok

Hello Carolyne. Thank you for taking the time to leave a 4 star review. We do our best to get orders out as quick as possible. We will look into our processes for your order and see where we can improve for future customers.

Kind Regards,
Caradok Team

Valutata 5 stelle su 5

Very happy customer

Very happy customer! Managed to purchase some old style lightbulbs at a competitive price with prompt free delivery, thank you.

11 febbraio 2026
Non scritta su invito
Logo di Caradok

Risposta di Caradok

Hello Joanna. Thank you for your amazing 5 star review.
Kind Regards,
Caradok Team

Valutata 5 stelle su 5

I received my order in good time.


received my order in good time.
Since writing this review I have more to add, I have now tried all 3 light bulbs and each one blew as soon as connected. The 1st one tripped my electrics, I tried one in my up-lighter lamp and it blew and also blew the fuse in the plug so all 3 were useless. I wish I'd read the reviews of this company before I'd ordered. I would now like a complete refund so am awaiting a reply to this review. Look forward to hearing from you.

9 febbraio 2026
Non scritta su invito
Logo di Caradok

Risposta di Caradok

Hello Rose-Marie.
Thank you for taking the time to leave a 5 star review and glad to hear you are happy with the time it took for you to receive your order.

Kind Regards,
Caradok Team

Valutata 5 stelle su 5

Ordered two cooker hood bulbs from…

Ordered two cooker hood bulbs from Caradok. I didn't get any email receipt from them and read some of the online reviews and was a bit dubious as to whether they would arrive. I was pleasantly surprised how quickly they arrived and nicely packaged. I would definitely use you again. Thanks.

4 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

They didn't send my order.

I bought an extension lead from the company and they didn't sent it. I tried to contact them three times, they responded after a second email and told me that it would be send in a few days. After past that time I tried to contact them again and they didn't even respond my email.

4 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent responsible, careful and informed service

Excellent responsible, careful and informed service. I needed an unusual brand of bulb that is hard to obtain, but I was not able to identify the make or size of the sample I have in my possession. A representative I spoke with on the phone managed to confirm the identity after careful research - and he sent me several replacements most efficiently. Very professional and reliable all round.

8 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Purchased 5 new light bulbs

Purchased 5 new light bulbs, tried three and one blew, tried another and it blew,not tried last one. these are not fit for purpose but sent three emails and one computer message to sales but no reply. wont sent returns label and if I post don,t think they will refund.
Would never use again

6 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Won’t use again

Delivery takes ages but my first order arrived eventually. My second order was dispatched but was delivered to a property which I don’t recognise from the proof of delivery photo but definitely not my address! Emailed and phoned Carodok to advise and the man said they’d be in touch with me soon. Still waiting.

24 dicembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Over packaged

Positives-had the bulb I needed. Quick delivery.
Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box.

Postage cost as much as the bulb because of the over packaging.

11 dicembre 2025
Non scritta su invito

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