Cap Rouge Sold Me A Dud Battery.
Thanks for the response and for clarifying your records.
Just to clarify my perspective, while the troubleshooting steps in 2021 temporarily improved the issue, the intermittent connection fault later returned and ultimately never fully resolved. My concern is that the original fault was first reported during the warranty period, even though the symptoms became more persistent over time.
I understand the difficulty in assessing the battery now given its age and the fact it has since been opened for inspection. However, when inspecting the internals later on, I personally had concerns about the presentation and assembly quality I observed, which further reduced my confidence in the battery overall.
I also acknowledge both the offer that was made previously and the current goodwill discount offer. However, as I don’t intend to purchase another battery from the company, the discount offer unfortunately isn’t of practical use to me.
I’ve shared my experience simply as honest feedback about the long-term outcome from my perspective.
Invoice Number : Order no: 1475
Business: Cap Rouge
Risposta di caprouge.com.au
Hi Ruben,
Thanks for taking the time to leave your feedback and for outlining your experience in detail.
We did review the full history on our side, including the email correspondence from 2021. At that time, we provided troubleshooting assistance for the intermittent connection issue, and on 25 February 2021 you confirmed that the issue had been resolved following those steps.
We also note that during the original warranty period we offered to have the battery returned to us for inspection and assessment, with freight covered by us. The battery was not returned at that time for formal diagnosis or repair assessment.
We also note this matter dates back to a previous trading period, and we are responding based on the records available to us since that time.
Given the significant time that has passed since purchase (around 5.5 years), the expiry of the warranty period, and the fact that the battery has since been opened and disassembled, we’re unfortunately no longer able to verify the current condition or determine the exact cause of the issue relative to its original state.
That said, we do appreciate your concerns and understand your frustration. Our previous goodwill offer of a $100 discount toward a replacement battery remains available if you would like to proceed.
If you’d like to discuss this further, you’re welcome to contact our team directly and we’ll do our best to help where we can.
