I could not find anywhere in the emails I was receiving to unsubscribe by myself. I reached out to customer service to remove me from the emails and they did it immediately without any questioning or... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I just wanted to let you know that Kasia at the Southland Crescent store in Calgary is a lovely person. She is always helpful and kind. She has great energy and is great addition to your team. I wa... Leggi di più
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I had an account issue that needed to be resolved, and the customer service department was excellent from start to finish. The representative (Zanish R) was helpful, professional, and attentive, makin... Leggi di più
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Raj grover is the outright owner. Go figures it's become another shit hole. Another Tim hortons turned to shit... Anything thing they touch turns to DISGUSTING trash. The toxic weed commun... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
10828 124 St, Edmonton, AB T5M 0H3,, Canada
- info@cannacabana.com
- cannacabana.com
3,8
Molto buono
152 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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I could not find anywhere in the emails…
I could not find anywhere in the emails I was receiving to unsubscribe by myself. I reached out to customer service to remove me from the emails and they did it immediately without any questioning or argument. Of course I would have preferred to have been able to unsubscribe myself but the agent made it easy and stress free.
29 ottobre 2026
Non scritta su invito
Risposta di cannacabana.com
Hey T B,
Thanks for sharing this, and we’re glad the team was able to take care of it right away. We hear you on wanting an easier way to manage your email preferences, and we’ll pass that feedback along so it’s simpler to find in future.
We appreciate you taking the time to tell us, and we’re always here whenever you need us.
Have a great day! ⭐
Risposta di cannacabana.com
Hey Pops
Thanks for the kind words! It means a lot to the whole team to hear that you’re happy with both the products and the people behind them.
Have a great day!
I recently bought the grape vape made…
I recently bought the grape vape made by Canna cabana. I really like it.
21 ottobre 2026
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Risposta di cannacabana.com
Hey Ganjaisgood,
Thanks so much for sharing this! Really glad the grape vape has been a hit with you. We’ll make sure the team hears your feedback, and we’re always here for you whenever you need us.
Have a great day! ⭐
Wonderful customer experience!!!
Wonderful customer experience!!!
CHANTII is a knowledgeable, helpful and fabulous BudTender!!
So appreciate your knowledge CHANTII !!
I would recommend the Islington location to all!!
21 ottobre 2026
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Risposta di cannacabana.com
Hey Sally,
Thank you for such a kind note. Knowing Chantii made your visit to our Islington store feel easy and enjoyable is what we hope for with every customer. We’ll make sure she hears this, it will brighten her day. Thanks for spreading the word, and we look forward to seeing you again soon.
Have a great day! ⭐
Madison from Cana cabana-Thunderbay/ONT…
Madison from Cana cabana-Thunderbay/ONT was very helpful and such a sweet person 😊
19 ottobre 2026
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Risposta di cannacabana.com
Hey Trin,
This really means a lot to us! Knowing Madison made your visit to our Thunder Bay store a bright spot is exactly what we hope for with every customer. We’ll pass your note along to her today, and we’re sure she’ll be thrilled. Thanks for stopping by and for taking the time to say something nice, we hope to see you again soon 😊
Have a great day! ⭐
Excellent Customer Service and Support!
I had an account issue that needed to be resolved, and the customer service department was excellent from start to finish. The representative (Zanish R) was helpful, professional, and attentive, making the process smooth and stress-free. I really appreciated the time and effort taken to address my concerns and get everything sorted out. It’s refreshing to receive such great customer service! Thank you, Canna Cabana, for the positive experience. Five stars well deserved!
12 agosto 2026
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Risposta di cannacabana.com
Hey Marlo,
Thank you so much for taking the time to write such a kind review. Messages like this are what keep our team motivated, and we’re really glad Zanish could make the whole conversation feel easy for you 😊 We’ll be sure to pass your feedback along to her, and we know it will mean a lot. It’s a pleasure to have you as part of the Canna Cabana family, and we’re always here for you whenever you need us.
Have a great day! ⭐
Best customer service!
I just wanted to let you know that Kasia at the Southland Crescent store in Calgary is a lovely person. She is always helpful and kind. She has great energy and is great addition to your team. I was looking for something new to try and she immediately showed me the perfect item to buy.
18 ottobre 2026
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Risposta di cannacabana.com
Hey Jane,
Thank you so much for taking the time to write this! 😊 It’s always a joy to hear that a visit left someone feeling welcomed, and that Kasia helped you land on just the right pick.
We’ll make sure she hears your kind words, we know it’ll put a big smile on her face. Glad to have you as part of the Canna Cabana family, and we’re always here for you 💚
Have a great day! ⭐
It was a good experience and everybody…
It was a good experience and everybody was trying to help until I realized I had made an order at the wrong location
13 ottobre 2026
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Risposta di cannacabana.com
Hey Chris,
Really glad the team was there to help every step of the way! 😊 Mix-ups like ordering from the wrong location happen more often than you’d think, and we’re happy everyone pitched in to figure it out with you.
We hope you’ll get another chance to experience us at the right spot next time. Thanks for taking the time to share this, and we’re always here whenever you need us 💚
Have a great day! ⭐
TOP CLASS CUSTOMER SERVICE
Service was quick, courteous and very understanding. They were ready to assist immediately, investigated and then corrected the issue. All while keeping me informed. Amazing customer service from the counter to the online service. Keep up all the great work!!
30 settembre 2026
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Risposta di cannacabana.com
Hey Kaboni,
Thank you so much for taking the time to share this! 😊 We’re really glad to hear our team was able to jump in, look into the issue, and get everything sorted out while keeping you updated along the way. Knowing you felt heard and taken care of from start to finish truly means a lot to us. 💙
We really appreciate your kind words about both our in-store and online teams. We’ll be sure to share this with everyone, it’s feedback like this that makes our day!
Have a great day! 🌟
Zanish R provided the most exceptional customer service
Zanish R provided the most exceptional customer service I've ever experienced. Prompt, friendly, knowledgeable, what more could you ask for?
I recommend cannacabanna as their customer service can help with any issue you may encounter.
29 settembre 2026
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Risposta di cannacabana.com
Hey Levi,
Thank you so much for sharing such wonderful feedback! 😊 We’re genuinely happy to hear that you had such a positive experience with our customer service. It’s great to know our team was able to make things easy with prompt, friendly, and knowledgeable support. 💙 We’ll definitely pass your kind words along to Zanish, it truly means a lot to the whole team!
Thank you for recommending Canna Cabana and for your continued support!
Have a great day! 🌟
Great quick service no bs
23 settembre 2026
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Risposta di cannacabana.com
Hey E Bultje,
Thank you so much for the great feedback! 😊 We’re happy to hear you had a quick and straightforward experience with us. We really appreciate your support and love knowing we could keep things simple and hassle-free! 💙
Have a great day!
Good Service and excellent prices
Good service fixed the issue I had with my account syncing with the store. Service and prices are excellent at my local store in Drayton Valley !
18 settembre 2026
Non scritta su invito
Risposta di cannacabana.com
Hey Brad,
We understand how frustrating it can be to reach out multiple times without getting a resolution, and we appreciate you sticking with us through it.
We're glad to share that your Elite membership has now been successfully synced with your account, and you should be able to fully access all your perks going forward.
Thank you for your patience, and please don't hesitate to reach out if anything else comes up.
Have a great day! ⭐
The store that I visit is the Fairway Rd. Kitchener Store.
I have been in the store many times and find that CARE is always wonderfully friendly and knowledgable.
I am pleased to say that Care is a great customer service representative for my store!
Thanks for your advice Care!
Peter Gauthier
17 settembre 2026
Non scritta su invito
Risposta di cannacabana.com
Hey Peter,
Thank you so much for sharing this! 😊 We’re really happy to hear you’ve always felt welcomed and well taken care of during your visits.
We’ll definitely pass your kind words along to the team, it’s great to know the advice and service have made your experience even better! 💚
Have a great day! 🌟
Most of the people there are great
The two people it will work tomorrow high they didn't know anything about doing the job order high then they couldn't check the receipts to see if I was legal ordering what I did which was 2 oz and then they chewed me out about everything I could have possibly done wrong that I didn't do wrong to me forced me to take another dirty because of my heart all the time now so it's great fun .. also they never asked for my ID to check on the computer or to see my ID or to see the receipts for the 2 oz of the pot I had bought so they literally handed out 2 oz of pot somebody for fun
29 agosto 2026
Non scritta su invito
Risposta di cannacabana.com
Hi Dale,
We're sorry to hear about your experience.
Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your order details?
Once we have the information, we'll make sure this is reviewed and addressed promptly.
Thank you for bringing this to our attention. Have a great day!
big sign out front says lowest price…
Big sign out front says lowest price guaranteed. What a lie. I even bought something at another one of their stores a week earlier for $15 and they wanted to charge me for the same item $17 and they would not price match. lies lies lies
The driving distance between Highland Hills Mall (located at 875 Highland Rd W in Kitchener) and Uptown Waterloo ( 35 King St S) is approximately 4.8 kilometers (about 3 miles).
I'm sorry but I don't have the time to go back and forth and back and forth with you guys. Call me if you want to discuss this further I have a receipt
I think I made it very clear what my complaint was
2 settembre 2026
Non scritta su invito
Risposta di cannacabana.com
Hi Ric,
We're sorry for the frustration this has caused, and we completely understand how it feels when a sign promising the lowest price doesn't seem to hold up in practice.
Could you please share your order ID with us, or contact our Customer Support team directly at info@cannacabana.com with your information?
Once we have the information, we'll make sure this is reviewed and addressed promptly.
Thank you for bringing this to our attention.
Have a great day! ⭐
This company is amazing!
Their products are awesome! The best in town. Also, I had a situation recently that required I work with their customer service to sort it out. They worked with me right to the end with friendly patience and exemplary service.
I highly recommend Canna Cabana!
1 settembre 2026
Non scritta su invito
Risposta di cannacabana.com
Hi Kim,
Thank you so much for sharing this heartfelt feedback! 😊 We’re genuinely happy to hear that you’re enjoying our products and that our customer service team was able to make a difficult situation feel a little easier. Knowing that our team treated you with patience and care truly means the world to us. 💙 Your recommendation means so much, and we’re grateful to have you as part of the Canna Cabana family!
Have a great day! 🌟
I bought a Puffco from the St-Larent
I bought a Puffco from the St-Larent shop and when I came home and used it for the first time following the instructions, I got a massive headache and burnt rubber smell was coming out of the device. When I cam back, they actually tested the device to make sure the problem was there. Then decided.to refund me, unfortunately, the interac system stopped working for a few minutes. The person serving me kept his calm and handled the situation (and a horde of customer that was coming in) very well. That's my favorite shop and I will come back there. I always get an 11/10 service. Zanish was the one who helped me!
18 agosto 2026
Non scritta su invito
Risposta di cannacabana.com
Hi J L,
Thank you so much for sharing this! We’re truly glad Zanish was able to stay calm, patient, and helpful throughout the situation and make sure everything was handled properly. It means so much to hear that you continue to consider us your favorite shop and would happily come back. 💙 We’ll definitely pass your kind words along to Zanish, 11/10 feedback like this is what makes our day!
Have a great day! 🌟
Best customer service
Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The prices are out of this world too and the elite membership is WORTH THE MONEY!! SO MANY SAVINGS!
27 agosto 2026
Non scritta su invito
Risposta di cannacabana.com
Hi Kameryne,
Consistency in support like this is always the goal, glad it's been a smooth ride every time you've reached out! There's definitely room to keep raising the bar across the board, including in store, and that feedback is genuinely useful for us. Thrilled to hear ELITE has been paying off too, those savings are exactly why we built the program the way we did. Thanks so much for sharing all of this with us 🙏
Have a great day! ⭐
Favourite shop
Amazing customer service in store and online. Online staff work efficiently, my issues was resolved the same day, within a couple hours. In store staff are always super friendly and have great recommendations and opinions on products
26 agosto 2026
Non scritta su invito
Risposta di cannacabana.com
Hey Mairead,
Thank you for this appreciation, you just made our day awesome! 🌟 Quick turnaround with a resolution wrapped up in just a couple hours shows the team doesn't let things sit, and having knowledgeable staff on the floor to guide product choices rounds out the experience nicely Thanks so much for taking the time to highlight both sides of it 💚
Have a great day! ⭐
The website states a different thc%…
The website states a different thc% than the actual product. I did not know they do this and would not have purchased what I got as it had a lower % of thc. Very disappointing and untrustworthy imo.
24 agosto 2026
Non scritta su invito
Risposta di cannacabana.com
Hi Roberta,
We understand the frustration, THC percentages can naturally vary from batch to batch, so the number you see may difference slightly depending on which batch your product came from. That said, if you still feel there's a mismatch or any concern with what you received, please don't hesitate to reach out directly to our Customer Support team (info@cannacabana.com) we'll make sure to look into it and get things sorted out for you.
Have a great day! ⭐
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