Cairns Airport Car Hire Recensioni 

161
•
TrustScore 3.5 su 5

3,3

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Valutata 5 stelle su 5

Booked online, when I arrived at the airport my car was waiting for me. No hidden fees. Couldn't be happier.

Valutata 4 stelle su 5

arrived off plane from NZ, found counter quickly, first in queue, as a couple more turned up as we were finishing, thank god..... looked at option of changing pre-booked car but stuck with our very... Leggi di più

Valutata 5 stelle su 5

Arrived into Cairns, phoned the 1300 number, driver arrived before we managed to make our way to pick up point, delivered to the office, Adam the guy we dealt with was great, even gave us his mobil... Leggi di più

Valutata 1 stelle su 5

We had booked a car for collection at Sheridan street in cairns. Myself and my partner both called Atlas in the days leading up to confirm our booking and mase sure our booking was in place. We arrive... Leggi di più

3,3

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TrustScore 3.5 su 5

161 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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3,3

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Valutata 5 stelle su 5

Excellent

easy hire and collection at airport
easily found in car park
great value - cheaper than others
good customer service

26 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Great Service, Great Price, Easy As.

Arrived into Cairns, phoned the 1300 number, driver arrived before we managed to make our way to pick up point, delivered to the office, Adam the guy we dealt with was great, even gave us his mobile number if we were lost or anything, said he would be happy to help us out, just not at 2am.
Went off on our merry way, great holiday, so handy to have a car.
Returned as promised, unloaded our shopping bags from car to van and then off to the airport.
Holiday over, good bye sunshine and welcome rain at home when we arrived.

23 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Quick and easy

We were served by Ian at the Cairns depot, he was most welcoming and very efficient. Gave us some great travel tips about where to go also. Would definitely use this service again.

18 settembre 2014
Non scritta su invito
Valutata 2 stelle su 5

Car perfect, rental fee teriffic value, a fifty minute wait at Cains Airport toatally ruined my car rental experience with your organisation.

The experience of receiving a well appointed, clean, modern, and competitively priced rental car was totally ruined by two poor communications

1. On arrival, it took three phone calls and over forty five minutes to be collected from the Airport.
2. I was not made aware, at the time of my booking, the transport service to the Airport for a 9am departure may not get you to the Airport on time.

I always use your Melbourne Airport Parking Service but will never use your Car Rental Company again.

16 settembre 2014
Non scritta su invito
Logo di Cairns Airport Car Hire

Risposta di Cairns Airport Car Hire

Hi Douglas,

Sorry to hear of your experience in Cairns.

I have passed your comments onto the supplier to follow up your complaint.

Regards
Chris Houston
Account Manager
AirportRentals.com

Valutata 5 stelle su 5

No fuss, good service, easy car hire

We called the company when we arrived at the airport and they picked us up within 15 minutes and took us straight to their office. We were in and out within 15 minutes with all the paperwork sorted and on the road! I thought the service was great and the car was no problems whatsoever. When we dropped the car off we were off to the airport within 10 minutes and everything was super easy. Couldn't fault this company based on our experience.

15 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Friendly team

I found every single staff member to be friendly and I could sense they worked well together in a team. Keep up the great service. Really appreciate the lift to the airport too. Keep smiling

13 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

I prefer your cars to my own one!

The only way to get around Cairns and FNQ is in the comfort of a new model car. Cairns Airport Car Hire provided a large choice of cars in immaculate condition for comfortable driving inside and outside of the car. The cars were conveniently located less than 100m from the terminal and came with everything we needed to explore the Cairns town and coast. Not sure if now is a quiet time but the range of cars to choose from and costs were better than expected. If we had longer we wouldn't have given it back for another week!

10 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

quick and easy

booking and collecting our car at cairns airport was a straight forward and easy experience. the car was cheaply priced, reliable and economical to run. the booking,pick up and return process was quick and simple and had us on our way without any delays. we will be happy to repeat this business next time we return to cairns.

9 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

PROFESSIONAL AND HELPFUL

As soon as we got to the airport even though we were an hour and a half late, we were greeted by a very happy and smiling gentleman, sorry I cant remember his name but I will never forget the smiling face. He was more than helpful , very informative, and made our experience most pleasant.

9 settembre 2014
Non scritta su invito
Valutata 2 stelle su 5

Poor customer service and correspondence

Seemed like a good deal, but in hindsight better to book straight with the rental company. My partner and I booked a Nissan Almera but were given a Hyundai i20, and told it was the same class of car (I still believe a the former is a sedan while the latter is a hatchback, therefore having less room in the boot). If we had have known 'or similar' would mean receiving a smaller vehicle than what we signed up for, we would not have booked it. Not happy.

9 settembre 2014
Non scritta su invito
Logo di Cairns Airport Car Hire

Risposta di Cairns Airport Car Hire

Hi Matthew,

Sorry to hear that you weren't given the car type you thought.

The "or similar" is standard across all large car rental companies. I will query the car type you got with the supplier to make sure it was in the same class.

Regards
Chris Houston
Account Manager
AirportRentals.com

Valutata 5 stelle su 5

Outstanding service and a problem solved

Cairns airport car hire has very competitive rates so we booked a car for three weeks. We received seamless service on arrival on a busy Saturday morning and when we returned the car with a large door dent received at a time unknown to us, presumably in a car park from a trolley, the whole thing was handled with no fuss and with great care and concern from the staff. Cairns Airport Car Hire get our vote every time.

9 settembre 2014
Non scritta su invito
Valutata 4 stelle su 5

Safe holiday wheels made driving and sightseeing a pleasure

Car and customer service was great. However the online booking information regarding pick up and drop off (stating this happened at Cairns Airport) was not correct. It was disappointing that we had to be collected from the airport and taken to Cairns to collect the car.......and do the same in reverse before departing Cairns.

9 settembre 2014
Non scritta su invito

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