Caeonline Recensioni 16

I had to prepay for an item and they would not tell me where my item was and they would not give me my money back. After 6 months I still don't have the equipment I paid for or my money.

We paid in full for the equipment in August 2025.
In March 2026, CAE informed us that release approval had been obtained from the equipment owner. We were subsequently advised on 30 March 2026 that crating arrangements were being made in parallel to facilitate shipment.
As of June 2026, we have not received a confirmed pickup date for our forwarder. Despite multiple follow-ups and escalation to senior management, we have not been provided with a detailed action plan or a firm timeline for collection.
The prolonged delay has significantly impacted our project schedule and our ability to deliver the system to our customer, who has now raised concerns regarding compensation for the delay.
We hope CAE will provide a clear explanation of the remaining obstacles and a definitive plan for resolving this matter.

I paid CAE $64,375 for a piece of equipment on 6/4/2025. As of today, exactly one year later, CAE still has not delivered the machine.

They would say random things or gave me random requests to make me believe they are delivering the equipment, but nothing happens afterward. Their Vice President blamed me for not having a customs broker, claiming that was the reason they could not ship the machine. Once I finally found one, they completely ignored their request. No documents have been sent since.

If you are shopping for new equipment for your business, I hope you find this review and run for your life from CAE. You will not receive your machine anytime soon.

If you are in the same boat as mine, I know it sucks, but here are some routes you can take:

1. Request a fund recall and file complains with your bank regarding the transfer. (Not guaranteed to recover your funds, but it will alert the bank to their behavior)

2. File a police report with the city of Santa Clara, CA, where their bank account address is filed

3. File a police report with the city of Austin, TX, where their so-called headquarters is located.

*The police departments may tell you this is a civil case, but that does not matter. The goal is to have multiple reports on file so they can investigate further.

4. File a complaint with the NBC Consumer Investigative Center.

5. Report the matter to the FBI

*A buyer in South Africa told me that CAE sent them a lawsuit threat demanding that they remove their review. It is crazy that they would send threats instead of the equipment.

SCAM! Avoid!

Like so many others... Still waiting 7 months after payment... Regular update that is just "coming soon"... Scammers...

Was interested in selling some equipment to them.
gave me the impression that they had a customer lined up and were keen to images etc.. Came back with an almost insulting offer an d when i challenged them with market researched values they it was far too high.
I then called them out as i noticed the two items were available on the auction site with the photos i had provided. Surprisingly i have not heard anything since.
It looks like the tell you they have a buyer and then string you along until they get an offer.

There are tons of equipment offered by this company and pricing is normally quite low. We have been working with them for about 5 years.

I keep receiving emails if I have equipment to sell to them, multiple times a week.

DO NOT ENGAGE with this company! I reached out to ask them a question and now I am constantly harassed by salespeople by email and somehow on my personal phone asking if I want to sell equipment.

I have tried to block them, but for some reason you just can't. I have asked them to remove my contact info, but I get no acknowledgment.

hicimos una compra de una marcadora laser keyence MD-X2500A por un costo de 30,000 dlls lamentablemente nadie nos contesta , hablamos con todas las personas de contacto que hay en su pagina asi como por linkedin hasta su director JP Santos pero ya nadie contesta lamentablemente nos dimos cuenta ya tarde que es una estafa

I had the same experience as other users before me: I paid, and after more than six months, nothing has happened! Apparently, the machine is at a customer's location and safety training needs to be conducted first… blah blah blah… Later, they offered us packaging that we were supposed to pay for, even though we had previously stated that we would arrange for our own shipping company to pick it up!

Top product, very fast delivery

We've been waiting for our machine for over 6 months. We are another data point in this trend of customers complaining that CAE will take your $$$$ and then make nothing but excuses and refuse to cancel your order.

Outstanding $8k prepayment – 8 months and no delivery
We are extremely disappointed with the lack of service and transparency from CAE. We provided a full prepayment for equipment 8 months ago, yet we have still not received our order. Both John Sgro and Gergely have provided multiple shipping dates that have consistently been missed. Communication has now ceased, and our calls and emails are being ignored. We have been patient, but after nearly a year, this is unacceptable. We advise others to exercise extreme caution before sending prepayments to this company.
3/3/26 Update - CAE did finally deliver the item, 8.5 months after payment.

This company is spammyer than Nigerian princes in the naughts. Complete waste of time, no responses. Utterly useless. Dreadful people, horrid business model. Stay well clear!

ordered and paid a device for 4500 USD in September, still finding excuse to delay the delivery. do not deal with them they're just scammers.

***Stay far away.
We had an extremely negative experience working with CAE Online.

They received $26,500 from me for a Thermo 3500xl and then began making excuse after excuse as to why the instrument was not shipping. Over the course of three months, they changed the location of the machine, changed the serial number, and repeatedly failed to provide photos of my actual unit.

I was repeatedly told that the machine was located in a secured facility that required extensive documentation, permissions, and signatures to enter. These explanations were used to justify long delays and lack of transparency. After months of this, I was finally told the truth: the 3500xl was actually located in Malaysia, inside someone’s private residence.

Because it was in a residential building, we were forced to pay an additional $300 just to remove it—something that was never disclosed upfront.

They also charged me $500 for crating, then claimed they needed additional packing materials and that this would delay shipment by another two weeks. At that point, I canceled the crating and requested a refund. They agreed in writing and said the refund was “processing.” After a week, I was told they only process payments mid-month.

It is now December 22, and the $500 has still not been returned. At this point, they have stopped responding altogether.

The owner, Ryan, repeatedly disappears and excuses the lack of communication by saying he is “busy with hundreds of orders and thousands of emails.” That is not an acceptable explanation for taking tens of thousands of dollars and then failing to communicate or follow through.

This experience involved misrepresentation, constant delays, changing stories, and unresolved refunds. Based on my experience, I strongly recommend staying far away. Do not purchase equipment from this company unless you are prepared for significant risk, stress, and financial exposure.