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They say that their products are under warranty but don't honor them.
I lost 600€ since their badly manufactured grinder broke down and they refuse to do anything about it.
Avoid.
False advertisement - Hazardous products - Low quality manufacture - AUS customer service is a donkey
I bought an Electra Melanger on the 21st of December 2021.
The delivery was swift but the product quality lacking, as the stone rollers still produced dust long after the initial cleaning procedure, resulting in many ruined batches of chocolate.
I contacted the Indian customer service. It was very hard to get in touch with them (live chat: no reply; mail: no reply; whatsapp message: no reply, the only was was by calling them repeatedly on whatsapp). The quality was bad as the customer support person didn't speak english well and the background noise-level was always high.
After a delay of 2 months, having to re-iterate my issue several times they managed to send me new rollers.
Then another problem arose: The stone rollers got stuck because the metal bolts holding them compacted the cocoa butter in them, thus preventing them from rotating freely.
I contacted customer service again, they told me "to scrape it with a spoon" and to "tighten the tension to the max".
I did so, this made the compacted cocoa even harder and after 12hrs of refining it made its way between the stone base and the rollers and blocked them because the tension was tightened to the max.
This locked the motor and the motor burned.
BURNED.
The advertised "Overheat protection" WAS A LIE. I got lucky that my house did not burn down as the motor did a shortcircuit before it could burn further.
I contacted customer service again, they said that since they sent me new rollers, they couldn't refund me !
I tried other customer support numbers and one replied, little did I know that it was the AUSTRALIAN customer support and that the person behind this is a complete and total incompetent donkey.
He let me wait for weeks at a time, telling me "we're processing your request" and never ever updating me.
After trying to get a reply, I got fed up and started posting about my bad experience on all their social medias. That got their attention since he ASKED ME TO REMOVE ALL NEGATIVE REVIEWS + ADDING POSITIVE REVIEWS TO GET A REFUND.
Sorry what ???
Anyway, I did so, and that is also when I figured out that I was in contact with the AUS customer support instead of the Indian one.
I contacted the Indian customer support again and the person in charge there, Vengi, was very helpful and refunded me swiftly.
Upon digging on their website, I noticed that they sell "premiere wonder wet grinders" as "premier wonder chocolate melanger". That is false advertisement, as the original premier wonder wet grinders are not meant for chocolate, as their motor has no overheat protection not an endurance rating equivalent to the one used to make chocolate (2hrs runtime instead of 80)...
I have contacted Premier, but they can't do anything about it...
Also their retail authorisation letter is only for buyindiankitchen and from Santha, so not valid.
So, good job Vengi from the Indian customer support and SHAME on the australian customer support for requesting the removal of negative reviews and the addition of positive reviews to process the refund...
Shame on chocolatemelangeur.com for selling hazardous machines.
I brought a Preeti Zodiac 2.0 mixer grinder from this company , got delivered to UK in just 7 days and is working fab. It is nearly 3 months now. It was of a great price when compared to other UK sites.
I am giving a 4 star due to below reasons
1. I didn’t get an order confirmation up until two days later when I contacted them with plans to cancel my order as I was getting suspicious or fraud. Hence I recommend buying with your credit card as, If anything goes wrong bank can act on your behalf
2. Although there was 2 contact numbers on the site, no one will answer the call and getting through the customer service is a bit difficult
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