I am a repeat customer buying Cooks Choice hot & Spicy marinade for my dad. Its the only marinade he will use for his chicken wings. Quick delivery
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Scopri cosa dicono le persone
I have been ordering items from Butchers Sundries for a few years now as a home consumer and can honestly say that I have never had any issues at all with delivery or products, always use their emboss... Leggi di più
I purchased some condiments and seasoning. One of them had an expiry within 2 months which I find wholly unacceptable. Customer service said their accepted policy is a min 4 week shelf life! For a co... Leggi di più
We have used butchers sundries for many years. From a small order of meat netting to a larger "full shop " As a business we can highly recommend Butchers Sundires as a company you can rely on. We hav... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Butchers-Sundries, part of the TruNet Group, provides butchers, meat processors and home users with a wide range of natural, plastic and fibrous casings, meat netting, twine, ingredients, packaging, machinery and an array of products for butchers shops. Many of the products available from Butchers-Sundries are manufactured in TruNet's state-of-the-art BRC grade AA accredited facility in the heart of England. Butchers-Sundries is proud to deliver exceptional customer service, and the dedicated team are on hand to answer any query, via telephone, email or the live chat website function. Through the combination of exceptional service, quick and easy ordering and unrivalled product offering, Butchers-Sundries have grown to become a major supplier of the UK butchers industry. We take pride in our customer service and product offering which stem from our set of core principles; Quality - All products are selected with our customer in mind and are rigorously tested by our supply chain managers in the field. Service - We value all our customers, large and small, and strive to exceed their expectations. Transparency - Our offerings are clear, accurate and backed up by our BRC Accreditation. Value - We are never knowingly undersold. Striving for efficiency at all levels of our business and then passing the savings on to you. Innovation - The TruNet Group is truly international and recognised as World Leaders in the meat industry. TruNet UK Ltd was recently awarded the 2019 Queen’s Award for Innovation, the highest award a company can receive in the UK. This prestigious award reflects across the group and demonstrates the commitment TruNet as a group, has to delivering innovative solutions within the entire meat processing industry. Butchers-Sundries is grateful to our existing customers for their loyalty, and we look forward to welcoming new accounts who have discovered our market leading solution.
Informazioni di contatto
Unit K, Westminister Industrial Estate, Measham, DE12 7DS, Derbyshire, Regno Unito
- 01530272396 - Option 1
- info@butchers-sundries.com
- butchers-sundries.com
4,5
Eccellente
43 recensioni
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Poor communications
Poor communications, slow to dispatch orders and uninterested that their site doesn't create accounts properly which would allow some interaction with their customers. Just not interested.
5 aprile 2017
Non scritta su invito
Poor quality product, awful customer service, and worthless warranty
I was given this product as a Christmas present. I read the instructions that came with it before using it, but they were not very clear, so I looked at the manufacturer's website where there was a video explaining how to use it. I watched this video and used the machine as was directed in it. In particular, the video instructs the user to loosen the part of the machine that holds the mincing plate in a quarter of a turn after attaching it, which I was careful to do. However, when the machine was in use and despite my best efforts, this part seemed to tighten and loosen by itself due to vibrations from the motor. On the 6th of January, which if I remember right was only the third time it had been used, both the cap that holds the mincing plate on and the auger inside the mincer broke, rendering it unusable. I immediately emailed the company explaining that I had followed the instructions and what had happened and asked for a refund as I was not happy with the quality of the product. They arranged to collect it. A month later, on the 18th of February, they emailed back claiming I must have overtightened it and that was what caused it to break, and that they would not honour their warranty, and if I wanted it back I would have to pay for them to repair it. I explained again that I had not overtightened it and had taken care to follow the instructions on the video on their website, and asked again for a refund of the purchase price. This email was ignored until I chased it up again in March, and they again refused to honour their warranty. Under the Consumer Rights Act 2015, an item such as this machine should be fit for purpose and last a reasonable length of time. In my opinion it is neither of these things, but unfortunately as it was bought as a gift and the person who bought it doesn't want to be involved, I can't make a claim in the small claims court. They have not even sent the broken machine back after they decided to refuse to honour their warranty. I would advise anyone to steer well clear of anything sold by this 'Butchers Sundries' company and any related companies -- according to their email signatures the parent company is called 'The TruNet Group' or 'TruNet UK' and has another subsidiary called 'sausage kings'.
24 marzo 2016
Non scritta su invito
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