I contacted BFS on a recommendation from friends, since then I’ve used them for my holiday bookings. I can recommend their services, communication is great, very quick and seamless. The prices were ch... Leggi di più
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Very happy with the service and the attention to detail. Jennifer is delightful and very helpful. Have used them before and will continue to use this agency. Best price for our business class seats.
Paul arranged business class travel for my wife and me from Glasgow to Sydney. The booking process was completely straightforward. Tickets came as promised and we always felt confident that the proces... Leggi di più
L'azienda ha risposto
I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia viaggi
- anche in
- Agenzia di biglietti aerei
- Agenzia di viaggi in crociera
- Sito di ricerca di voli aerei
Scritti dall'azienda
Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.
Informazioni di contatto
Fairbourne Drive, Atterbury, MK10 9RG, Milton Keynes, Regno Unito
- 02034751298
- info@businessflightshop.co.uk
- businessflightshop.co.uk
4,8
Eccellente
865 recensioni
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Very quick and competitive service
Wow! It was really great dealing with
Business flights with Sara
Very professional and Methodical looking for my flight
Really appreciate your support and service
Satisfied customer😀
2 agosto 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Paul,
Thank you for sharing your experience.
We are glad Sara made the flight search quick and straightforward while taking a professional and methodical approach throughout. We will make sure she sees your comments.
Thank you for trusting Business Flight Shop with your travel plans. We look forward to helping with your next journey.
Team Business Flight Shop
Sadly although the booking experience…
Sadly although the booking experience was good , this has not carried through to my many requests with help re seat bookings on a flight with an airline I have never used before but was recommended by this booking agent .Once again yesterday I did not receive the promised call back and have been left feeling extremely anxious about the upcoming trip to Sydney via Hanoi with Vietnamese airways .
2 agosto 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Paul,
We are sorry that the promised callback did not take place as Sara's shift got over. We understand why the lack of an update caused anxiety ahead of a long journey, particularly when travelling with an airline you have not used before.
Sara has since spoken with you and the requested seats have now been booked. We have also reviewed the missed follow-up internally to ensure agreed callbacks are not left outstanding.
Thank you for giving us the opportunity to address this. The team remains available to support you with the remaining arrangements before your journey.
Team Business Flight Shop
This is the 3rd time I have used them
This is the 3rd time I have used them. I am very happy with the service. They always get me the cheapest Business Class tickets. Jennifer and Mark always responded quickly to any queries I had making the booking process easier. They are my go to agency for all my travels.
19 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Poz,
Thank you for choosing Business Flight Shop for the third time and for sharing your experience.
We are glad that Jennifer and Mark responded quickly and made the booking process straightforward. With Business Class travel, having someone available to answer questions and secure the right fare can make all the difference.
Your continued trust says a great deal, and we are proud to be the agency you turn to for your travels.
We look forward to assisting with your next journey.
Team Business Flight Shop
My whole experience was quick and…
My whole experience was quick and efficient and the team at Business Flight Shop found us the ideal flights. Thank you.
19 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Alex,
Thank you for sharing your experience.
We are glad the team found the ideal flights for you and kept the entire process quick and efficient. It is good to know that everything came together smoothly and without unnecessary complication.
Thank you for trusting Business Flight Shop with your travel plans.
Team Business Flight Shop
Positive experience
Very good, so far!
Sara, Edi and Mark have all been very helpful over the past couple of days searching for suitable flights to New Zealand.
Not travelled yet, but will be happy to use for vehicle hire and hotels. Hoping to report that my future dealings with Business Flight Shop be as positive as the experience so far.
18 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Peaky,
Thank you for sharing your experience so far.
We are glad that Sara, Edi and Mark have been helpful while searching for suitable flights to New Zealand. A long-haul journey involves several important choices, so having a responsive team available can make the process much easier.
As you have not yet travelled, we appreciate your thoughtful feedback at this stage. The team will remain available should you need any further help before departure.
We hope the rest of your experience is equally positive.
Team Business Flight Shop
Lifetime regret and painful
Roy was helping us to book tickets to abroad but never verbally asked or mentioned about ETA online visa for Canada. This requirement must verbally told customers who are unaware of immigration rules and regulation. we were suffered and missed the flight, lost our £1802 because his negligence to us and no calls were answered in emergency out of hours when we needed them most. I had such a horrible and painful experience by missing the flight, misguided us and left with grief as we couldn't see our family after so long. we sat at the airport hours and hours so they the travel agent could sort it but no help and empathy provided. I wish I never booked tickets with them. I wouldn't forget this worse experience for the rest of my life. never ever booking with them again!
10 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Avinash,
Thank you for sharing your experience.
We are sorry to read how upsetting this was for you and your family. Missing a journey to see loved ones is extremely difficult and we understand why this has stayed with you.
Required travel authorisations and entry rules are checked by the airline at the airport. When a passenger is not accepted for travel, the airline may mark the booking as a no show. We did follow up with the airline on your behalf and asked them to review the case but they did not agree to waive the no show status and have only authorised a partial refund.
We regret that the experience left you feeling let down.
Team Business Flight Shop
Ian and mark were brilliant helped get…
Ian and mark were brilliant helped get my flight tickets cheers guys
Andy
15 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Andrew,
Thank you for the review.
We are glad Ian and Mark helped get your flights sorted and made everything straightforward. We will make sure they both see your comments.
We look forward to helping with your next trip.
Team Business Flight Shop
Great service and attention to detail.
Ian was a great help finding me the right flight . He was very patient with my changing situation and worked very hard to get a suitable flight. I would certainly recommend him and I intend to use his company again.
14 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Lynn,
Thank you for sharing your experience.
We are glad Ian supported you patiently as your plans changed and kept working until he found a flight that suited you. That flexibility matters when travel arrangements are still taking shape.
Thank you for recommending Ian and for saying you would use Business Flight Shop again. We look forward to helping with your next journey.
Team Business Flight Shop
A totally stress free experience
Initially I contacted the company by WhatsApp and Kate found us really competitive flights from Manchester to Sydney, and held them at no cost for 24 hours. Mark then telephoned us to confirm the booking and he couldn't have been more helpful and patient, arranging everything and answering all our questions. A totally stress free experience. Will use again.
12 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear MG,
Thank you for sharing such thoughtful feedback.
We are very pleased that Kate found you competitive flights from Manchester to Sydney and was able to hold them while you considered your plans. It is also good to hear that Mark made the final booking feel clear, patient, and well supported.
For a long journey, having everything arranged calmly and without pressure matters, so we are glad the experience felt stress free.
Thank you for trusting Business Flight Shop. We look forward to supporting you again whenever you travel next.
Team Business Flight Shop
Roy is Brilliant
I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back.
I asked many many questions which he answered without hesitation.
Thankyou Roy you are a superstar and we appreciate everything you have done.
Lisa & David
2 luglio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Lisa and David,
Thank you for sharing such kind feedback.
We are very pleased that Roy was able to reassure you and make the booking feel comfortable, especially as you were initially unsure about using an agent. His patience, clear flight options from Manchester to Perth, and willingness to answer all your questions are exactly what thoughtful travel support should feel like.
Your appreciation will mean a great deal to Roy.
We wish you both a smooth and enjoyable journey.
Team Business Flight Shop
They understand our needs and very…
They understand our needs and very helpful with our request. Excellent services 👌
25 giugno 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Susan,
Thank you for sharing your kind feedback.
We are very pleased to hear that our team understood your needs and supported your request so helpfully. Taking the time to listen properly and make the process easier is exactly the service we aim to provide.
Thank you for your lovely words and for placing your trust in Business Flight Shop.
Team Business Flight Shop
Supper helpful and friendly
Supper helpful and friendly. I am travelling on my own with two children and needed easy transfers and travel times. Agent was super helpful and all very quick and easy. thank you
19 giugno 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Natasha,
Thank you for sharing your kind feedback.
We are delighted to hear that your booking felt quick, easy, and well supported. Travelling alone with two children can require extra care around timings and transfers so it is especially pleasing to know that our agent understood your needs and helped make the arrangements straightforward.
Thank you for choosing Business Flight Shop. We wish you and your children a smooth and comfortable journey.
Team Business Flight Shop
Kate was fantastic help
Kate was fantastic help, catered for all my needs, lots of questions and answered directly and quickly. 10/10 for Kate thank you for your service. Has been much appreciated and I look forward to my business flight with EVA. Thank you again Kate.
11 giugno 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Stephen,
Thank you for sharing your kind feedback.
We are delighted to hear that Kate supported you so well and answered your questions clearly and quickly. Taking the time to understand each customer’s needs and provide attentive guidance is exactly the service we aim to deliver.
Your appreciation will mean a great deal to Kate.
Thank you for choosing Business Flight Shop. We wish you a smooth and comfortable business flight with EVA.
Team Business Flight Shop
Very quickly grasped what i needed and…
Very quickly grasped what i needed and gave me lots of options very straightforward to book and pay …. Jennifer was very very helpful and polite
25 maggio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Debbie,
Thank you for sharing your kind feedback.
We are delighted to hear that Jennifer quickly understood what you needed and provided clear options that made the whole experience straightforward. Her helpful and polite approach reflects the care we aim to provide at every stage.
Thank you for choosing Business Flight Shop. We truly appreciate your trust and wish you a smooth journey ahead.
Team Business Flight Shop
Excellent Experience - Great flights booked!
I had superb service from Business Flight Shop. I used them with a little trepidation as I have not booked flights in this way before having previously used only local travel agents/direct with airlines.
However I can only describe my experience as excellent from start to finish - they found me a truly great deal on my flights at a fantastic price!!
Rose kept in touch to let me know about my booking - I felt included and informed throughout the process and the staff are courteous and just the right amount of both efficient and friendly. I would not hesitate both to recommend Business Flight Shop to other customers and to use them again in future.
15 maggio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Joyce Gartshore,
Thank you for sharing such a thoughtful review.
We are delighted to hear that your experience with Business Flight Shop felt excellent from start to finish, especially as this was a new way of booking flights for you. It is wonderful to know that Rose kept you informed and that you felt included and well looked after throughout.
Your comments about our team being courteous, efficient, and friendly mean a great deal to us.
Thank you for your recommendation and for placing your trust in Business Flight Shop.
Team Business Flight Shop
one of the worst agent
One of the most unprofessional travel agents we have dealt with.
We booked Bali flights with this company in January 26 and were asked to pay an initial deposit of £600, with the remaining balance due on 18 March 2026.
Since March, we repeatedly tried contacting Roy Whitmore to pay the balance and confirm our booking. The first time we called, we were told he was away. Later, he messaged my husband on WhatsApp saying he was looking for alternative flights. We clearly told him we did not want alternative flights and simply wanted to pay the remaining balance and secure the seats we originally agreed on.
Roy said he would get back to us by the end of the day with “cheaper flights,” but never responded. I spoke to him again on 02/05/26 and still received no clear answer. On 03/05/26, I spoke to a lady called Jane, who again said Roy was looking for alternative flights because of the war situation. She asked me to call back in 3 hours.
After waiting, we finally received a call from the manager, Mark Morgan, who informed us that our seats had never actually been booked because we had not paid in full. He then said we would now need to pay more due to increased fuel prices and the war, and that the original quote from Roy was only an “estimated cost as per previous year.”
My question was simple: if we had paid in full at the start, would they still have asked us for more money later? His answer was “No.”
So what was the point of paying the deposit in the first place?
What is most frustrating is that we had been trying to contact them since March, yet nobody informed us that the seats had not been secured and that the price had changed. We only found this out in May.
Please be careful when booking with this company. Paying a deposit does NOT mean your seats are confirmed, and they may not clearly communicate this to you.
3 maggio 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear P H,
Thank you for taking the time to share your experience.
We are sorry that this situation caused difficulty and confusion. We understand that clear communication is especially important when a customer has paid a deposit and is waiting to finalise travel plans.
In this rare case, the fare increased before the tickets could be issued. We accept that the position should have been explained more clearly and sooner.
We can confirm that the deposit has since been refunded in full. This is not the standard we aim to provide and we are taking your feedback seriously so that deposit bookings, fare availability and ticketing timelines are explained more clearly to customers.
Customer Support Team
Team Business Flight Shop
Excellent Service
I found the staff in particular Jennifer to be vey helpful and she made the whole experience of finding me the best flights to Bangalore at a very good price so i was very happy to book with Business Flight Shop who i have booked tickets to India in the past .
I would highly recommend Jennifer who will take good care of you and was very pleasant and helpful and flight shop for your next travel arrangements
A wonderful service great to do business with
29 aprile 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Paul Fernandes,
Thank you for sharing such a generous review.
We are delighted to hear that Jennifer was so helpful in arranging your flights to Bangalore and that she made the whole experience smooth and reassuring. Her pleasant manner, care, and attention reflect the service we aim to provide.
It is especially appreciated that you have booked with Business Flight Shop before and continue to place your trust in us.
Thank you for your recommendation and kind words. We look forward to supporting you whenever you travel next.
Team Business Flight Shop
I would like to retract my bad review
I would like to retract my one star review of customer service. I was contacted within two hours by Mark who was very apologetic. He told me there had been a mix up as my agent had gone off sick after my call. The system for refund had not been explained clearly. Sorted within three days and the money is in my account.Thanks for your help.
29 aprile 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Keith,
Thank you for taking the time to update your review.
We are pleased that Mark was able to contact you quickly, explain what had happened, and help bring the matter to a clear resolution. We are sorry that the refund process was not explained properly at the time, and we appreciate your understanding once this was clarified.
It is reassuring to know that the matter has now been sorted and that the refund has reached your account.
Thank you again for allowing us the opportunity to put this right.
Team Business Flight Shop
Saving time and money
I like working through airlines apps, to find the appropriate flight. This time I found a reasonable price, time journey, but I thought I’d see if an on line travel agent, could beat my findings.
I chose Business Flight Shop, due to the trust pilot ratings and customer endorsement.
Oliver took my flights and dates, and quickly emailed me some very good dates and prices.
I was more than happy with the package presented. Airlines I used myself and fitting all the criteria I had asked for.
The 3 flight travel to Adelaide, used predominantly Singapore airlines, who are usually much dearer than Lufthansa and Swiss I tend to use.
Unfortunately part on the Singapore line was not available, but a Swiss flight replacement was available.
Although another £500+ the overall package was still cheaper than my last trip.
I would recommend using this service , saving time and money.
I was kept informed and the tickets were reserved for me, in case better flights became available.
Oliver also booked my wife’s special assistance ( wheel chair to plane) services. This also save time, and phone calls, especially Lufthansa in Germany.
It’s early day, but I’m very happy with the service and communication so far.
27 aprile 2026
Non scritta su invito
Risposta di Business Flight Shop
Dear Keith Collinson,
Thank you for sharing such a thoughtful review.
We are delighted to hear that Oliver helped make the process easier, saving you time while finding flights that suited your dates, route, and preferences. It is also reassuring to know that you were kept informed throughout and that your wife’s special assistance was arranged with care.
We understand how much detail can be involved in planning a long journey to Adelaide, so it is wonderful to hear that the service and communication have been positive so far.
Thank you for placing your trust in Business Flight Shop.
Team Business Flight Shop
First time using this service
First time using this service so wasn't sure want to expect. Services exceeded my expectations. Kate dealt with my case and secured a great to deal from London to Brisbane including return flights from NZ, business class all the way for less 4k. All staff were responsive, listen to my needs and adopted which is exactly what I need for my business requirements. Really professional services end to end.
22 aprile 2026
Non scritta su invito
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