My daughter booked a holiday paid €25 x2 needs to cancel and been charged €2000 IS There anyway around this She did reach out and ended up paying €700 for a holiday she won't be going o
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We looked at a number of Travel companies before settling with Budget Travel. We go to Turkey every year. This year we felt we got the best value for money. Our sales representative Rebecca O’Brien wa... Leggi di più
L'azienda ha risposto
I had an amazing and lovely experience with Rebecca. I wanted to call to book a holiday for a date I didn’t see available on the website and Rebecca couldn’t have been nicer and more helpful. We left... Leggi di più
L'azienda ha risposto
The whole process was so simple and seamless. Hannah was so helpful and knowledgeable as well as being super courteous. I would recommend Budget to everyone. Liam
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Budget Travel is part of the Club Travel Network, Ireland's largest travel agency. Budget Travel offer cheap sun holidays from Ireland to all the top sun holiday destinations including the Algarve, Malta, Tenerife, Lanzarote, Gran Canaria, Greece, Croatia, Malaga & more. Budget Travel also have amazing deals on European city breaks including weekend breaks to Rome, Amsterdam, Paris, Barona, Berlin & more. Book with confidence as we offer 100% financial protection on all our holidays, and are Government Licensed & Bonded by the Commission for Aviation Regulation. Book your next holiday online for exclusive deals, discounts, and low deposit options with Budget Travel – The Low Prices Holiday Company. Budget Travel are licensed and bonded - Tour Operators License TA0054
Informazioni di contatto
30 Lower Abbey Street, D01 T0H4, Dublin, Irlanda
- (01) 435 0024
- budgettravel.ie
4,3
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Budget Travel
Thanks for your 5 star review - much appreciated !
Regards
Budget Travel
Risposta di Budget Travel
Hi Paul
We regret to recieve your 1 star review and acknowledge that at this time our customer service is not up to its usual standards, this is due to high volume of bookings. We are working on our call backs in order of date of travel and will call you later today.
Thanks
Budget Travel
Customer service was excellent
Customer service was excellent by Roisin
21 marzo 2024
Non scritta su invito
Risposta di Budget Travel
Hi Annette,
Thank you for your kind words about Roisin - she is delighted to hear.
Regards
Budget Travel
Fobbed off, nobody will help
Well haven't had the holiday yet but due to travel in a weeks time and cannot get anyone to call me back about a big issue. I've rang 3 times in a week and basically feel fobbed off each time and no resolution to the issue as I'm told someone will call me back but nobody does! The hotel does not have guaranteed parking which was not mentioned when I booked, led to believe it had. This is crucial for the trip. False advertising and I won't be letting this go. Deborah Stephens
6 marzo 2024
Non scritta su invito
Risposta di Budget Travel
Hi Deborah
We regret to receive your 2 star review and are disappointed that level of customer service delivered to you at this time was not up to standard. However Claire has been in touch with you and I do believe this situation has been resolved and once again we apologize for all inconveniences caused.
Have a lovely holiday.
Regards
Budget Travel
Very helpful and good communication by…
Very helpful and good communication by email and in the shop.Also good package prices, so far so good.
1 marzo 2024
Risposta di Budget Travel
Hi Diarmuid,
Thanks for taking the time to post your positive feedback about our staff and service, it is much appreciated.
Have a lovely holiday.
Regards
Budget Travel
Bad customer service
Bad customer service, we had a holiday booked 8th Feb, but we had to cancel as my wife's emergency surgery, in hospital, , fair enough we had no travel insurance, but to keep nearly a 1000 euro is wrong, wd thought you would have the decent to give us a good will gesture but no sign of anything, , considering we lost neatly a 100 euro, , we had same problem Clive Carroll, no resoonse back from lady , on line sales manager, , we think it's wrong,
8 febbraio 2024
Non scritta su invito
Risposta di Budget Travel
Hi Ken,
It was very unfortunate that you had to cancel your booking 2 days prior to travel however as per our terms and conditions your booking was non refundable as all suppliers paid out in full and that is why we strongly advise all our customers to take out travel insurance.
I hope your wife has made a full recovery.
Regards
Budget Travel
Risposta di Budget Travel
Hi Carmel,
Thanks for your positive feedback on our website and for booking with us.
Have a great holiday.
Regards
Budget Travel
Very helpful and friendly staff
1 marzo 2024
Risposta di Budget Travel
Hi Samantha,
Thank you for your kind comments about our staff and for booking with us.
Have a great holiday.
Regards
Budget Travel
Superb service
I wanna say thank you to Alex Parker for taking me through the booking process and answering my questions- explaining everything. You made the process less stressful.
28 febbraio 2024
Non scritta su invito
Risposta di Budget Travel
HI Yonelisa
Thank you so much for taking the time to post your wonderful feedback and for your five star review.
Have a great trip.
Regards
Budget Travel
Shania Dublin
Shania Dublin,
Thank you so much for your help, really appreciate it. So polite and easy to talk to, and nothing was a bother to you. Thanks again.
Martin & Verna McCormick
30 gennaio 2024
Non scritta su invito
Risposta di Budget Travel
Hi Martin & Verna,
Thank you so much for your kind words about Shania, she was only too happy to help and appreciates you taking the time to post such a lovely review.
Regards
Budget Travel
Simple and straight forward no hidden…
Simple and straight forward no hidden extras what you see is what you get
1 febbraio 2024
Risposta di Budget Travel
Hi Gerard,
Thank you for booking with us and taking the time to post positive feedback on our website.
Have a great trip!
Regards
Budget Travel
Smooth and easy
1 febbraio 2024
Risposta di Budget Travel
Hi Lukasz,
Thank you for taking the time to write such positive comments on our website.
Have a great holiday.
Regards
Budget Travel
Extortion
The company is trying to extort an extra 600 euro from my daughter for her part of booking a family holiday citing a "live bookin issue"
I will not book with budget ever again.
1 febbraio 2024
Risposta di Budget Travel
Good Afternoon,
We regret to receive your 1 star review however as there was 3 bookings made for the same hotel, the hotel could only confirm 2 rooms at the price on our website. This can happen when booking multiple rooms due to lack of availability. It does say on the email you receive after booking with us that in the event of your booking not confirming we will be in touch on the next working day. A member of our team was in touch and offered that the increased be paid or get a full refund and this was what was opted for.
We apologize for the inconvenience caused and although it very rare, this can happen during peak booking times.
Regards
Budget Travel
Very helpfull
1 febbraio 2024
Risposta di Budget Travel
Hi Joe,
Thank you for booking with Andrew and for your 5 star review.
Have a great trip.
Regards
Budget Travel
Ask for Amy
Amy was great to talk to very knowledgeable and explained everything to me clearly
1 febbraio 2024
Risposta di Budget Travel
Hi Tara
Thank you for 5 star review and lovely feedback on Amy.
Have a lovely holiday.
Regards
Budget Travel
Risposta di Budget Travel
Hi Bernard,
It is great to get your positive feedback on our website and booking process. Thank you for booking with us and have a great holiday.
Regards
Budget Travel
The lady we dealt with was very helpful
The lady we dealt with was very pleasant and helpful
1 febbraio 2024
Risposta di Budget Travel
Thank you for your 5 star review and your lovely comments about Irene, she was delighted to make your booking for you.
Have a lovely holiday.
Regards
Budget Travel
Nessa the Legend
Quick and easy. Spoke with Nessa who make booking an excellent experience and she was most helpful.
1 febbraio 2024
Risposta di Budget Travel
Hi Ronan
Thank you so much for your 5 star review and for booking with Nessa, she is delighted to see your lovely comments.
Have a lovely holiday.
Regards
Budget Travel
I did a review a few days ago stating I…
I did a review a few days ago stating I had failed to get a response from Budget Travel either by email or several phone calls & messages. I received a prompt reply from Budget apologizing & giving me a different email to which I immediately sent a message. Several days later still no information from Budget. My wife & I would be mad to do business with a company who can’t even respond to a couple of simple questions. Appalling. Depressing.
Clive Carroll
10 gennaio 2024
Non scritta su invito
Risposta di Budget Travel
Hi Clive,
It is regrettable that we have not gotten back to you as yet, however we are dealing with an unprecedented amount of queries at this time and despite the team working extremely hard, it is taking longer than usual to get back to everyone.
Regards
Budget Travel
cannot get through to agents and have…
cannot get through to agents and have had no confirmation references despite money being taken for payment...is this a scam?
30 gennaio 2024
Non scritta su invito
Risposta di Budget Travel
HI Jolene,
We regret to receive your 1 star review, however after you make your booking you get a confirmation email, please check your spam if not in your inbox. Failing that please contact us at retailadmin@budgettravel.ie
Thanks
Budget Travel
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.