May experience has been excellent so far, I have no complaints. The quality of every item I have purchased has been the best of it's kind. I definitely will purchase more from this company... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Love that my order was delivered to me within days! I was so excited to receive it. The material is so comforting and I love the way it shapes the body without discomfort and squeezing. I also appreci... Leggi di più
I ordered because the company had such great reviews. However, when sending back the items that were not at all accommodating. I have recently had surgery and was looking for a certain kind of bra w... Leggi di più
L'azienda ha risposto
My order took over two weeks to send out and when I contacted them about it they told me my items were out or stock but would be restocked soon. I should have been told that rather than waiting in a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.
Informazioni di contatto
Stati Uniti
- support@brxlshop.com
- brxl.com
4,2
Molto buono
78 recensioni
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Ha risposto al 92% delle recensioni negative ricevute
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I had just a couple issues with order
I had just a couple issues with order. BRXL handled my issue with great customer support and reassurance.
26 agosto 2026
Non scritta su invito
Quality is good
Quality is good
sizing fit is also good
Fabric is nice
24 agosto 2026
Non scritta su invito
I love the fit and material is buttery…
I love the fit and material is buttery soft next to the skin. I bought two pair of exercise pants with pockets. I love how they hug my legs and hips.
21 agosto 2026
Non scritta su invito
Went from 😩 to 😍
At first I was skeptical thought this was a scam, reason being it took over a month to get any movement on my package. HOWEVER, I emailed the support team they rushed another package and of course that same day I get a notification that my package should be here in a couple days. So I re-emailed the support team explaining that and if I needed to I'd gladly send back the extra pair. They again apologized profusely and told me no worries it's on us thank you for your patience! So customer service 100%
Now on to the shorts I went according to the size chart according to that I needed to order a small (that always makes a girl happy!!) however, I should have sized up I'm a 9 pant size small is 8-10 they r so tight they do roll down but nothing shedding a few pounds can't fix. BESIDES THE SIZING the quality is amazing very good material definitely size up ladies and you will be beyond happy 😁!!!
28 agosto 2026
Non scritta su invito
Giving one star because I can’t give…
Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representative at that time. They said they would see what they could do and get back to me. Nothing. Either send me my stuff or refund me, the tracking isn’t even updated. Still shows processing which means they can still process a refund.
Editing my original review to add that they only issued me a refund after I submitted the review. They responded on this site first. Instead of responding to me, the customer, they decided to respond in a public forum before resolving my issue.
19 agosto 2026
Non scritta su invito
Risposta di BRXL
We sincerely apologize for the frustration and disappointment this experience caused you.
Our after-sales team has contacted you, and we have confirmed that your order has been fully refunded. The order status may still show as “processing” while the system is being updated, but please rest assured that your refund has been taken care of.
We are truly sorry for the inconvenience. We take your feedback seriously and will continue working to improve our communication and customer service. Thank you for bringing this to our attention.
Best customer service ever
I just received my new order for a size down this was to replace the first order that was too big. Not only did they replace them but for free!! I got the new jeans and they fit punitive there was a hole in the black pair I reached out and once again no problem they already sent me a new pair!!! Best customer service ever!!
21 agosto 2026
Non scritta su invito
No response. No return. Sizing not right.
The items don't fit properly and I tried initiating a return request, but have not received any email from support or customer service for over two weeks. I'm about ready to just initiate a chargeback on my AMEX.
13 agosto 2026
Non scritta su invito
Risposta di BRXL
We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order.
Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible.
We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter.
Thank you for your patience and understanding.
They have excellent customer service
They have excellent customer service! They help me with my problem. They took good care of me & they responded back faster than anyone else! Love it!
19 agosto 2026
Non scritta su invito
I love this product
I love this product. Scratch is unbelievable fit is so comfortable.
23 agosto 2026
Non scritta su invito
Excellent quality and service
21 agosto 2026
Non scritta su invito
I love this shape wear … I will…continue buying
I love this shape wear … I will continue to be a customer … the shape wear is so comfortable but cute 🥰 at the same time
12 agosto 2026
Non scritta su invito
HORRIBLE
The whole process was horrible! I ordered my size in the denim leggings which was the only size available for me to pick from. I’ve seen social media videos of women twice my size claiming they were wearing the same size (a 3X). I placed the order on 8/3/2026. On 8/10/2026 I received a shipment email stating the item shipped. By 8/18/2026, I still hadn’t received my order so I sent an email & was told that it hadn’t “fully” shipped, whatever that means. It finally arrives today, 8/22/2026 & I can’t even get it over my behind!!! And I’m not even going to bother to request a refund because if THIS part was horrible, I can only imagine the return/refund process!
I will just donate leggings & never purchase from this place again!!!
22 agosto 2026
Non scritta su invito
Risposta di BRXL
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order.
We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide.
We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates.
Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue.
Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.
Strong customer service
I initially received the wrong color, but once BRXL verified the mistake, they quickly made it right by sending the correct color within days—and even let me keep the original one! ⭐️ Their customer service is outstanding. On top of that, the fit is great and the material is buttery soft. I’m very happy with my purchase and would definitely recommend BRXL! 👏✨
15 agosto 2026
Non scritta su invito
THE MATERIAL WAS SO CHEAP NOT LKE WHAT…
THE MATERIAL WAS SO CHEAP NOT LKE WHAT WAS ADVERTISED. I AM SO DISSAPOINTED.
19 agosto 2026
Non scritta su invito
Risposta di BRXL
We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase.
Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.
Customer service was Wonderful
Customer service was absolutely wonderful!!! Responded to me in a timely manner... I was not 100% satisfied with the leggings ( just didn't work for my body type) but they are great quality.. this was my first time ordering from this specific brand so maybe I might try a different style legging or different size... all in all great experience!!!
18 agosto 2026
Non scritta su invito
Risposta di BRXL
Thank you so much for your kind words! ❤️ We’re so happy to hear that you had a great experience with our customer service and that you were pleased with the quality of the leggings. We’re sorry to hear that the fit wasn’t quite right for your body type, but we truly appreciate your understanding and feedback. We’d love the opportunity to help you find a style that works better for you. Please feel free to reach out to our support team: support@brxlshop.com—we’d be happy to help!
Great quality
Great quality! Super flexible and the design is sooo unique!
17 agosto 2026
Non scritta su invito
GREAT MATERIAL I FELL IN LOVE WITH THE…
GREAT MATERIAL I FELL IN LOVE WITH THE SETS AND THE COLORS, SINCE IT WAS MY FIRST TIME ORDERING I HAD TO SIZE DOWN AND THE RETURN/EXCHANGE WAS VERY EASY. GREAT CUSTOMER SERVICE
15 agosto 2026
Non scritta su invito
Love them they are sooo comfortable and…
Love them they are sooo comfortable and stretching. My favorite pair i will be order so more very soon
28 luglio 2026
Non scritta su invito
Disappointing
I really hate that even though they have the size chart it’s hit or miss and it was a mess for me and I tried to contact them to exchange to get a better size. I just lost my money. I’m not too happy with their customer service not being able to contact them and getting a suitable product is very
31 luglio 2026
Non scritta su invito
Risposta di BRXL
We’re truly sorry to hear about your experience. We completely understand how frustrating it can be when the size you receive doesn’t work out, especially after taking the time to check the size chart.
We’re sorry that we weren’t able to assist with your exchange request sooner. We have now received your message, and our customer service team is prioritizing your case to help resolve this as quickly as possible.
Please rest assured that we offer a 30-day free exchange service, and we will arrange a replacement in a more suitable size for you. We hope this will give you a better experience with our products.
We also truly appreciate your feedback regarding the sizing. We have shared your comments with our product team for further review and improvement of our size recommendations.
Thank you again for bringing this to our attention and giving us the opportunity to make things right.
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