I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent service. Beautiful initial diamond pendant and gold heart. Came the next day after ordering. Packaging was excellent and makes a lovely looking gift.
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Leggi di più
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gioielleria
- Rivenditore di diamanti
- Gioielliere
- Servizio di riparazione gioielli
- Monte dei pegni
- Negozio di orologi
Scritti dall'azienda
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Browns Family Jewellers
Scritti dall'azienda
- We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
- We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
- Top prices paid & competitive interest rates loaned
- As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.
Informazioni di contatto
P.O.Box 718, HG1 9NJ, Harrogate, Regno Unito
- 08008021772
- info@brownsfamilyjewellers.co.uk
- brownsfamilyjewellers.co.uk
4,8
Eccellente
3K recensioni
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Ha risposto al 87% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This is a family run company and as…
This is a family run company and as such you can feel it is when you speak to customer services . It is a small close knit team who really do go above and beyond to assist you . The lady very kindly stayed on the phone and helped me put my order through online and even did my request of sending me a photo and video that they did for me of my purchase because I was having it gift wrapped by them so wouldn’t see it when it arrived . This wouldn’t have happend with a big company . Was also a very speedy service , I received my purchase the very next day after ordering it . They couldn’t have been more helpful and kind and I will definitely use them again for future purchases in the future and would recommend them to anyone . Overall they have some beautiful items of differnt kinds of jewellery at very reasonable prices .
9 luglio 2026
1st class service
I recently contacted the Crossgates branch regarding a gift for our daughter’s 30th Birthday.
I’d seen the item online & when I asked if they had it in stock, they said no, but they would arrange to have one sent from their Head Office so we could have a look.
Mel, the lady who dealt with my enquiry was so friendly & couldn’t have been more helpful.
The item arrived , we went to have a look at it & it was perfect.
Again, the staff at the shop couldn’t have been more friendly or more helpful.
What a lovely jewellers shop with really lovely staff. Thank you
11 luglio 2026
Non scritta su invito
Risposta di Browns Family Jewellers
Thank you Helen for your kind words about our Crossgates branch. We are all thrilled that we were able to help with finding the perfect gift for your daughter's birthday!
Risposta di Browns Family Jewellers
Thank you very much for your positive review!
Recently bought gold hooped earrings…
Recently bought gold hooped earrings for the wife, communication was excellent Browns, dispatch and delivery quick and price fair in this current gold market.
I would groused Browns again on the future
1 luglio 2026
Non scritta su invito
Risposta di Browns Family Jewellers
Thank you for this review, Lee. We really appreciate your kind words about our service and pricing!
Risposta di Browns Family Jewellers
You're welcome, Andrea! It's our pleasure, and if we can help with anything in the future, do let us know
Beautiful dainty necklace
Beautiful dainty necklace. I am going to buy the matching bracelet.
Delivered quickly and well packaged in a letterbox shaped unit. X
1 luglio 2026
Risposta di Browns Family Jewellers
We are thrilled that you love the necklace, Julie! If you need any help with purchasing the matching bracelet, we will be happy to help!
Placed my order for special present for…
Placed my order for special present for my wife on our 50th anniversary. The item was something I had been looking for for sometime. It was perfect and at a very good price. Upon receipt I was not disappointed.
The delivery service was also perfect and I was kept inform at all times. Thank you Browns.
29 giugno 2026
Risposta di Browns Family Jewellers
Thank you so much for your review, Paul. We are delighted that you loved the present you purchased for your wife, and we hope that she enjoys wearing the beautiful watch. All our best wishes for your anniversary and for the future
Risposta di Browns Family Jewellers
We appreciate you taking the time to leave us a review, thank you!
Risposta di Browns Family Jewellers
Thank you for your review!
They are the best pair of hoop earrings…
They are the best pair of hoop earrings I’ve ever worn. So smooth and easy to put in ear lobe and I know they are securely in place.
These were a telephone order ~ I found the lady that I spoke to really kind ; very supportive and patient.
23 giugno 2026
Risposta di Browns Family Jewellers
Thank you so much for leaving us this review, we are so happy that you love the earrings!
Excellent service & products
Easy to use website. Very good communication. Super fast delivery. Amazing products. Highly recommend! AAA***
23 giugno 2026
Risposta di Browns Family Jewellers
Thank you, Sarah. We appreciate you taking the time to leave us a review!
Beautiful gold & lab grown diamond bracelet
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle. It is excellent value for money. The only negatives I have is I find the spring clasp a little hard to attach on to the closing ring, and I was unable to remove the additional shipping insurance charge from my order, which I didn’t want as happy with the cover provided by my Royal Mail delivery cost. But this wouldn’t affect my buying again.
The delivery was incredibly fast, I ordered the bracelet in the afternoon and it arrived the following day.
This is my second purchase from Browns Family Jewellers and I would definitely buy from them again.
26 giugno 2026
Risposta di Browns Family Jewellers
Thank you for your review, Maxine. We are happy to hear that you love your beautiful bracelet! We appreciate your feedback about the clasp, and should you ever like to discuss some alternative options for clasps, we are happy to look into this for you. Our ShipInsure option is a great way to add that extra level of confidence, but if you would like to remove this in the future, this can be done at the checkout. We hope you enjoy wearing your beautiful bracelet, and if we can help with anything in the future, do let us know!
Lovely bracelet
Pretty, timeless bracelet, looks even better in real life. Beautifully boxed. Excellent value and loved by recipient.
25 giugno 2026
Non scritta su invito
Risposta di Browns Family Jewellers
Thank you so much for your review, we really appreciate it! We are delighted that the bracelet was well received!
Risposta di Browns Family Jewellers
Thank you for your kind review!
Arrived when expected
Arrived when expected. Excellent packaging. Product of the first class quality advertised.
17 giugno 2026
Risposta di Browns Family Jewellers
Thank you for your review, and we are thrilled that you are happy with the quality of our jewellery!
I bought a lovely gold bangle with a…
I bought a lovely gold bangle with a diamond loop closure which looks fabulous, but thx loop keeps coming undone. Luckily the bangle stays on your wrist, still annoying though
10 giugno 2026
Risposta di Browns Family Jewellers
Thank you for the review Kathryn, and we are delighted that you love the look of the bangle! As a part of our Pre-Loved collection this design is unique, and we appreciate that it doesn't have a typical locking function, but with delicate care, we hope that you enjoy wearing this beautiful piece
Easy to order and reasonable price and…
Easy to order and reasonable price and good delivery
15 giugno 2026
Risposta di Browns Family Jewellers
Thank you for your review, we are glad that you are happy with your experience with us!
Excellent customer service
Excellent customer service, from placing my order to receiving the item was a matter of a couple of days. The item arrived very well wrapped and in a lovely case. The wife could not be more pleased with the item. Will use again.
12 giugno 2026
Risposta di Browns Family Jewellers
Hello there, thank you for your review, we are delighted that you and your wife are pleased with your purchase and experience with us. Do let us know if we can help you with anything further in the future!
Great customer service and the item I…
Great customer service and the item I ordered was beautiful
10 giugno 2026
Risposta di Browns Family Jewellers
Thank you for taking the time to leave this review, and we are so glad that you love the piece!
Risposta di Browns Family Jewellers
Thank you very much for your review, we hope you enjoy wearing your ring!
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