Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.
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I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelle... Leggi di più
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Leggi di più
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Informazioni di contatto
3 Cumberland Place, SY21 7SB, Welshpool, Regno Unito
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
4,7
Eccellente
72 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Comfortable stay at sensible price
Limited facilities due to building works, but the price was reflective of this. Quick check in process, friendly staff and a comfortable stay.
3 novembre 2025
Fast delivery and good prices
10 novembre 2025
Good price and good service
Really good prices, good communication throughout. Delivery was quick. Won't hesitate to use Brookfieldcomfort again.
3 novembre 2025
Great value
The product was cheaper than anywhere else and came in good time. I woukd definitely use this company again
30 ottobre 2025
Quality shoes .bargain price
Very fast delivery .Cheapest on Wed
Very nice shoes . Great
28 agosto 2025
Pleased
Item arrived 48 hrs after order placed. They fit well. Comfortable and as described.
26 agosto 2025
Incorrectly sized crocs
Incorrectly sized crocs. Sent several emails to customer service, whom were very rude with their replies and unhelpful. I wouldn’t use or recommend them again.
31 luglio 2025
Risposta di Brookfieldcomfort
Hi Angie,
We’re sorry to hear you weren’t happy with your purchase. The Crocs were dispatched in the UK size ordered (UK 5), which is marked with the US size on the sole. We understand that sizing can be confusing, and we always aim to help clarify this for our customers. We’ve reviewed our email exchanges and are confident our replies were courteous, but we’re sorry if they came across otherwise. If you’d like, we’re happy to discuss this further to find a resolution.
What a discovery!
Super fast delivery. Excellent communication and great value for money on high quality products! Will use it again.
25 luglio 2025
Do not buy from this company as they do not respect consumer rights
UPDATE: The response below from Brookfield is nonsense. I’ve simply been wearing the sandals day to day. I’d understand if I’d been mountain climbing or trekking but they’ve just been used to walk on pavements and the beach, which - I assume - is what they were actually designed for.
I bought a pair of Birkenstock EVA sandals on June 19th. I have worn them for general use, as would be expected for a pair of summer sandals. A crack has appeared in one of them, which is unreasonable after only 6 weeks of normal wear.
I contacted Brookfield, sent photos, and requested a replacement pair, an entirely reasonable request in line with my statutory rights. They responded to say that the sandals had been heavily worn - what this even means I don’t know. They rejected my request for a replacement. I objected, again requesting a replacement. They then contacted me to say they’d given me a credit note, but for only 50% of the amount I originally paid. This is a fundamental breach of my consumer rights. I am entitled to a replacement pair.
Consumer law states: After 30 Days (Up to Six Months): You can request a repair or replacement of the goods. The retailer typically gets one chance to repair or replace the item; if the fault persists, you can then request a refund
28 luglio 2025
Non scritta su invito
Risposta di Brookfieldcomfort
I understand your frustration but it is not a reflection of either the shoes or our store. The photos indicate extensive use, and although there is consumer protection of rights, which is a valuable resource in this country, this isn't one of those situations unfortunately.
Choice of sizes, price and response
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery which costs a little more but gives greater peace of mind.
27 maggio 2025
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