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Brochu Walker is a quiet luxury lifestyle brand that offers elevated, timeless pieces that embody the essence of effortless style. Its attention to detail is deliberate and discreet, with thoughtful elements that whisper sophistication. Rooted in the idea of luxury to live in, less is always more and quality is never compromised. Influenced by European craftsmanship and imbued with Californian ease, Brochu Walker empowers women to feel both confident and at ease in their everyday lives. For more info, please visit BrochuWalker.com.
Stati Uniti
2,5
5 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
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I ordered about 5 items to try out the brand and get a feel for the sizing and materials. On 2 out of the 5 items they claim they came back stained and charged me for them. They were no stains when I returned them and I asked for a photo of the shipping parcel to see if it had been damaged in transit which they refused to provide. I’m an avid online shopper and have never had this issue before.
Brochu Walker is a fraudulent company. They sent me the wrong size dress and refused to accept the return saying it was an item I had ordered a year ago for a gift. Then they tried to say it was outside the 21 day return window and on top of that that they reserve the right to inspect for stains implying the dress was used.
It’s a pattern of deception that you see across multiple review sites.
terrible customer service. I returned three dresses the same day they came in the mail and they are claiming that I stained two of the dresses. I have never had this happen in all of my years as a consumer. I am beyond dissatisfied.
Risposta di brochuwalker.com
Hi Lisa,
We’re sorry to hear that your experience left you disappointed. We take great care in reviewing all returned merchandise and understand how frustrating it can be when the outcome of a return is not what was expected. We appreciate you sharing your feedback and have taken it into consideration as we continue to refine our customer experience.
Warmly,
Brochu Walker
Ordered a very expensive loungewear set from them. Sizing was off and I sent the items back to exchange for a larger size. The strangest thing is they refused the exchange and sent photos that supposedly showed some sort of stain on both items. The actual photos they included with the denial email show absolutely NOTHING on the garments. I politely responded to the email requesting they point an arrow to the issue. Online customer service was polite by email, but just lived in a state of denial about their returning these items to me for no reason. No stain was pointed out in the photos. I suspect the larger sizes were out of stock. I would never order from this small business again. Their actions seem a bit sad and desperate to retain revenue.
Risposta di brochuwalker.com
Hi Sandi,
We’re sorry to hear that you were disappointed with your return experience. All returned merchandise is carefully inspected upon receipt, and we understand how frustrating it can be when the outcome of that inspection differs from what was expected. We appreciate you taking the time to share your feedback and have taken your comments into consideration as we continue to evaluate our return experience.
Sincerely,
The Brochu Walker Team
I ordered a pair of gray cashmere pants in size S from Brochuwalker for about $400. Instead of what I ordered, I received a pair of beige pants in a huge size.
Returning them was difficult because the page Brochuwalker reffered to would not open in the Edge browser. I was able to open the page using Chrome and noted that I wanted to return the merchandise because I did not receive the pants I ordered. However, a $10 return fee was deducted from the refund amount. So I have to pay for Brochuwalker's mistakes.
Never again!
Risposta di brochuwalker.com
Hi Smit,
Receiving an item different from what you ordered is certainly not the experience we want for our customers, and we’re sorry for the frustration this caused. We also appreciate your feedback regarding the return process and have taken your comments into consideration as we continue to improve the experience we provide.
Sincerely,
The Brochu Walker Team
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