Britline Recensioni 

I used CA Britline for over 20 years whilst living in France. The staff were excellent and any request for information, either on banking, saving or assurance was dealt with very promptly and clearly. Especially helpful to have English speaking line .The banking app and information provided were very easy to use.
Alex J

Far easier to deal with than banks in the UK. Needed to remove a limit on card whilst in France, rang the customer line, as dealt with in under 5 minutes very easily. Very helpful and simple. Complete opposite to calling Lloyds Bank who are an absolute nightmare to deal with (and managed to transact a large sum of money out of our account without authority a few weeks prior, but that's another story).

Having held a Britline account for over 25 years, I have been extremely happy with the personal service and support of their team. David M, and more recently Pascale, have helped me through opening and closing accounts, dealing with house purchase and sale, insurance and dealing with life’s ups and downs. I highly recommend them. It was a leap in the dark to join a “remote” branch in 2000 when moving to France but my family always felt confident with Crédit Agricole Normandie and Britline.

J'ai rencontré un problème tout à l'heure aujourd'hui concernant un paiement à distance. Il m'a suffi d'un simple appel à notre conseiller, Sam Hodgon, pour que le problème soit résolu en l'espace de quelques heures, rapidement et efficacement, sans aucune complication. Bravo à CA Britline !

Incredibly slow, archaic and frustrating to use compared to modern standards exhibited almost on every other platform. The positive reviews must come from people that never do anything for themselves! I will be leaving ASAP

Our contact, Rachel Brennan, couldn’t have been more helpful. One thirty minute call and our account was up and running. The transfer from another division of CA could have been stressful. But it wasn’t. We only hope this efficiency and friendliness continues

Great staff, excellent service, really helpful. Would not hesitate to recommend or use again.

Moving to France for a year was a daunting experience but having a personal advisor (Jane) throughout the process has really helped navigate a foreign system. Being able to email our advisor and get a same day response was really reassuring. Nothing was too much trouble. The gold debit card was nice too!! 😍

AVOID! This CA branch has just tried to force us to migrate onto a "service package" at twice the cost of their standard tariff, which they say does not apply to the Britline branch, despite the tariff having the Britline logo all over it. So, I have taken my business elsewhere and have already opened accounts and got a debit card at virtually no cost at all. AVOID!

I have banked with BRITLINE in NORMANDIE for more than 20 Years
The service has been faultless throughout. Whether language, technical or banking support, BRITLINE and all the staff are excellent.
Sadly, they leave the British banks that we use with much to do to catch
Well done the BRITLINE team

Total professional service with Sophie making everything so simple and straightforward for us
Her experience and understanding is second to none and she dealt with our questions and transfers with ease
Highly recommended

tried to close the account in 2023. Every letter was ignored by the bank! I gave all details necessary to close the account. Then I was send the paperwork to close the account, which I promptly filled out and returned, but nothing happened! They are still sending bank statements to the email account, which I cannot open, because I no longer have a French phone number and so they arrive in the spam folder!
MY ADVISE : LEAVE ONLY THE MONEY IN THE ACCOUNT YOU CAN AFFORD TO LOOSE, they will ignore every request to close your account and are just wasting your time!

Most helpful kind and very considerate, also efficient

Elodie Le Houezec was excellent. Very patient when helping me sort the issue I was having with the app

I have banked with Britline for many years. Have never had any problems.
When my husband sadly died the people were so efficient, and really helpful to me which meant a lot during this very stressful time.

I have always had a certain distrust of financial institutions in general, so choosing a bank when leaving the UK to live abroad was not something I took lightly. However, my experience with Britline over the last six years has been consistently positive.

Before moving to France, I transferred my life savings to Britline, and throughout my time there they supported me through both the purchase and eventual sale of my French property. I have since moved to Spain and still intend to maintain my accounts with them for savings purposes.

Over the years, and through some very significant financial transactions, I have always received personal attention from English-speaking consultants via phone and email. Communication has consistently felt natural, friendly, and genuinely human — never robotic or overly officious.

My current dealings are with Sophie Dumbleton, who is naturally pleasant and clearly takes pride in helping customers, even in more complicated situations. That personal approach really makes a difference.

I genuinely struggle to think of any time when I have had cause for complaint, which says a great deal about how well-run the organisation is overall. Even the app being partially in English is a helpful touch.

I did initially question the monthly banking fees, as UK residents are often unused to paying them. However, I now appreciate that the fees reflect the level of support, security, and English-language assistance provided. In my opinion, the modest cost is absolutely worthwhile for the reassurance and service received.

The team at Britline including Jane Larcombe were Professional, competent and responsive regards all of our banking dealings with Britline. Highly recommend if you are British and require a French bank.

Dave Metcalfe at Britline handled our mortgage here in France with such professionalism, above and beyond what you would expect from any bank. He is a terrific advisor in every way and also a genuinely nice person! He listened, responded with kindness, was totally transparent and kept us up to the minute with the whole process. I could not recommend Britline, and especially Dave, more highly. They also sorted our life insurance, home insurance and we also used their money exchange service BIPS to wire our deposit. All fantastic services, best prices and easy to complete. If you are from the UK, US, Ireland or anywhere that Britline serves and you are coming to live, work, buy property in France, Britline should be your first and only choice for all of your banking needs.

I have banked with Britline for 6 years,since coming to France. They have always been fantastic. Helpful, knowledgeable and truly decent people to converse with. There’s no speaking to automated systems, it’s always real people who answer the phone quickly and ring you back! Absolutely love them. Thank you for all your support!

Britline service was excellent and they helped make our life so much easier in France. We loved how you could talk to a human being, and wait time was always short. Believe it or not English Banks could learn a lot about customer service from Britline!