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3,3
15 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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after three afternoons by the back door my cat actually naps behind the mesh curtain
Risposta di Britishpets
Hello Lars,
Thank you for sharing this with us. We’re so happy to hear that your cat has settled in so quickly and now enjoys taking naps behind the mesh curtain. It sounds like he’s found his new favorite little spot.
best regards
my old cat blanket never got him tucked in this fast, nice
Risposta di Britishpets
Hello Indi,
Thank you for the kind feedback. We’re glad to hear it’s helping your cat get comfortable and tucked in so quickly. It’s great to know he’s enjoying it.
Best regards
during her first nap my cat scratched the plate without leaving the bed
Risposta di Britishpets
Hello fernanda,
Thank you for sharing your experience. We’re glad to hear your cat was able to enjoy the scratch plate during her very first nap without even leaving the bed. It sounds like she’s already making herself comfortable and getting the most out of it.
Best regards
carry bag fits the folded tent without me wrestling it at the door
Risposta di Britishpets
Hello Brian,
Thank you for sharing your feedback. We’re glad to hear the carry bag makes storing and transporting the folded tent so easy. It’s great to know you can pack it away without any hassle.
Best regards
my cat needed that snug rope rim, she tucked her chin on it
Risposta di Britishpets
Hello Isla,
That sounds absolutely perfect. We’re so glad the snug rope rim gave her just the right spot to tuck her chin and get comfortable. It’s lovely to hear she’s already made herself at home.
Best regards
I purchased dog gecko toys and the product was faulty - they asked for a video to prove it wasn’t working, I complied with their request. I do not recommend this company after offering a full refund they changed their mind, I had purchased 2 other items and decided I wanted to return them - unhelpful customer service - they want me to return to china and pay return postage - I’m not impressed - they are not up to date with British customer service standards - don’t be fooled by the name - please don’t purchase items from here - I spent 60 + pounds on crap. They have offered 40% but it’s not really acceptable is it?
Risposta di Britishpets
Hello Customer,
We’re sorry to hear how disappointed you were with your experience. We understand your frustration, particularly after you took the time to provide the requested video and felt that the resolution offered did not meet your expectations. We take feedback about both product quality and customer service seriously, and we’ll be reviewing your comments with our team to help improve the experience for our customers.
Best regards
Cat hair control sounds helpful, but size details seem thin
Risposta di Britishpets
Hello Søren,
Thanks for your feedback. We’re glad the cat hair control caught your attention, and we appreciate you pointing out the limited size information. We’ll take this on board and look at making the sizing details clearer and more helpful for customers.
Best regards
The coolng fabric sold me; my cat likes the rattan mat, setup was fiddly
Risposta di Britishpets
Hello William,
We’re glad the cooling fabric was what sold you on it, and it’s great to hear your cat is enjoying the rattan mat. We appreciate your honesty about the setup being a little fiddly, and we’ll keep that feedback in mind. Thanks for sharing your experience!
Best regards
DO NOT ORDER FROM THIS COMPANY.
Not based in the UK and nothing British about it.
After 5 days my order had still not been processed so I requested cancelation full refund as it had not been shipped. Their terms and conditions only state you cannot cancel once shipped. Surprise, Surprise - received next day email saying it's on its way but have to allow for it to go through various international checks so still no idea when/if the item will arrive.
Don't make the same mistake!
Risposta di Britishpets
Hello Maggie,
Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the delay in processing your order and the uncertainty around its delivery. We understand how disappointing it can be to receive a shipping notification after waiting several days, especially when you had already requested cancellation. We appreciate you taking the time to share this feedback, as it highlights an area where we need to provide clearer communication and a smoother ordering experience.
Kind regards
Four days in, my cat has settled into this woven bed as if it’s always been beside the window. She scratches the firm rope sides after breakfast, then curls up on the cushion for most of the afternoon. The natural woven finish looks far nicer in our sitting room than her old bulky scratching post, and the removable cushion makes clearing off fur straightforward. It did wobble slightly on our uneven floor until I moved it, but that’s been the only niggle. She uses it every day.
Risposta di Britishpets
Hello Compote,
Thank you for sharing such a thoughtful review. It’s lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. We’re also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.
We appreciate you mentioning the slight wobble on your uneven floor as well. It’s great to hear that moving the bed resolved the issue and that it has otherwise become part of your cat’s daily routine. Thank you again for your support and for taking the time to share your experience.
Best regards
My dog absolutely obsessed with new toy and treats! everything arrived so quickly, packaging was great, and quality brilliant.
Risposta di Britishpets
Hello Lisa,
Thank you so much for your lovely review. We’re so happy to hear that your dog is absolutely obsessed with the new toy and treats. It’s wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!
Best regards
Don’t order from here, nothing was sent and when I asked for a refund it wasn’t given, it’s a scam website so be careful.
Risposta di Britishpets
Hello Sarah,
We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.
Best regards
Ordered my product from British pets only for it to be from Hong Kong, wrong item sent customer service and joke get back to you days later eh ! You can send back if you want but you pay no returns label and get money back when it's tracked and eventually returns ,or refund 40 % of what you paid but keep the wrong product 🤷♀️raging 🤬
Risposta di Britishpets
Hello Alison,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.
We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.
Kind regards
Similarly I searched for a British Supplier for a chicken coop opener. Product arrived and very flimsy especially as I-have very large chickens . Requested to return to be told that it had to be sent back to china at my own cost to get a refund or accept 30%.
Risposta di Britishpets
Hello Susanne,
We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.
Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.
Thank you for taking the time to share your feedback.
Kind regards
I ordered a GPS tracker for my escaped dog who will not come back on recall.
I assumed as it had the word " British" in its name along with a UK phone number and email everything would be fine.
However this is NOT the case. The warehouse is in CHINA. All products are shipped over. Its been a week since I ordered so I chased them up only to be told the tag had been shipped, yet its still in China, no good to me!
I would NOT buy from this company again. I'd give them I wide bearth too.
Risposta di Britishpets
Hello Bd,
We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.
We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.
We hope your dog returns home safely, and thank you for taking the time to share your experience.
Kind regards
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