British Beds Direct Recensioni 966

TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I am impressed with the quality and service. My bed was set up for me. The drivers joined the headboard and put on the mattress so it was literally ready to put bedsheets on. They also took my old bed... Leggi di più

Valutata 1 stelle su 5

Avoid avoid avoid this company! They used to be excellent but have gone to the pits. Still waiting for a bed I ordered in January. Several failed deliveries where only parts of the bed were delivered.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have ordered regularly from British Beds, what I like about there products is they have a distinct quality and grand feeling. Always reliable and friendly to deal with

L'azienda ha risposto

Valutata 5 stelle su 5

Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged.... Leggi di più

Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di mobili per camere da letto
  3. Negozio di mobili
  4. Arredatore d'interni
  5. Negozio di materassi

Scritti dall'azienda

Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

966 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The website was very easy to choose the…

The website was very easy to choose the bed we needed. I found the sales page and luckily for me the right size, the right number of drawers, and a great colour option was available at a reduced price, so I purchased that online easily. The delivery took about 10 working days and the bed bases were delivered by two delivery men who were able to carry the bases up the narrow stairway. The bases were well wrapped in thick plastic and the corners were all protected with covers. We didn't get the bases installed for us, as we needed to construct a headboard first, but it was easy to push the feet into place on the bottom of the bases and set it up ourselves. Perfectly constructed, solid bed bases, in pristine condition, the fabric used is very nice, the colour was fantastic, and the four drawers are very roomy. Very happy.

9 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Brilliant choice of beds and fabrics

Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I found British Beds Direct: I was a little nervous ordering online but got exactly what I had hoped for. Really easy to put together and great quality - we'll definitely be looking here first next time!

13 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Best quality and fantastic prices!…

This is the second bed we have bought from British Beds. The quality is fantastic and the choice of fabric is second to none. Communication from the initial order was great and the turnaround was so quick considering I ordered just before Christmas.
The ottoman bed is really comfy as the whole of the underneath is for storage and the frame is very sturdy and there are no creaks/noises when lying on it. We’ve been having a great nights sleep every night since! Thank you and definitely recommend them!

22 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Very easy and straightforward service

Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged. Quality was very good and material as expected. We ordered the Eleanor ottoman bed and the lifting struts were already assembled - just has to click the bars into place. Super easy. Would certainly order again.

29 novembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Single Ottoman Bed

The single Ottoman bed that we ordered is very good quality and the delivery drivers were helpful and friendly. We did have a delay on our order which we received limited communication on, hence only 4 stars.

2 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Delighted with the service and…

Delighted with the service and products. Delivery was extremely efficient and they communicated well.
Would definitely recommend British Beds Direct and would not hesitate in ordering from them again.

8 dicembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Good value

Delivery was not as swift as initially promised but I was very pleased with the ottoman divan when it arrived.

8 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great British made beds at a great price.

We have bought 3 beds from BBD and are very happy with their products - saving money over the high street every time. The only downside is that on every occasion they have taken longer from order to delivery than their website implies. But still worth the wait. When we have had issues with damaged items delivered, they always went out of their way to resolve the issues, so buy with confidence.

18 ottobre 2023
Valutata 3 stelle su 5

The order was delayed due to them not…

The order was delayed due to them not having the material chosen, but this was not relayed to me and I had to eventually choose a different material that ended up being a totally different colour that was chosen - plus I still don’t have the legs I ordered!

18 ottobre 2023
Logo di British Beds Direct

Risposta di British Beds Direct

Dear Carol,

I trust this message finds you well. I understand due to the time constraints associated with your recent order we were able to agree on an alternative fabric over the phone and I am sorry if the tone of this fabric did not completly meet your expectations.

Additionally, to facilitate a prompt delivery, there was an understanding to dispatch the bed with wooden effect legs initially, allowing you to use the bed promptly.

I'm pleased to see we have dispatched the black legs as originally requested. This ensures the completion of your order while still accommodating the earlier delivery to meet your urgent timeline.

We appreciate your understanding, and I'm glad we could take the necessary steps to ensure you received the bed in time for your needs.

Best regards,

Valutata 5 stelle su 5

Company & Bed review

British Beds Direct are an exceptionally professional company to deal with. Their website is super easy to use and after your purchase they follow up with calls and accommodating delivery slots. I highly recommend them. Amazing quality and great all round service. Thanks BBD!

22 ottobre 2023
Non scritta su invito
Valutata 3 stelle su 5

Delivery late Saturday afternoon/early…

Delivery late Saturday afternoon/early evening while within the time slot promised was not ideal. Otherwise good service and courier was very helpful

18 ottobre 2023
Logo di British Beds Direct

Risposta di British Beds Direct

Hi Chris, appreciate your feedback! We're delighted to hear that you were satisfied with your order and the service provided. While we delivered your order within the allocated time slot, we understand that it might not have been the most convenient for you. Our delivery partners confirm dates in advance, but if a specific date isn't suitable in the future, feel free to let us know. We'll be more than happy to rearrange it for you next time.

Valutata 1 stelle su 5

Still waiting for my order 4 weeks on

Still waiting for my order 4 weeks on. Speechless.

18 ottobre 2023
Logo di British Beds Direct

Risposta di British Beds Direct

Hello Ben, we sincerely apologise for the delay in your order. We're pleased to know that your order has been successfully delivered. We always strive to ensure prompt delivery to our valued customers and continuously seek ways to enhance our services. Thank you for your patience, and we trust that you are delighted with the quality of your order.

Valutata 1 stelle su 5

I ordered a bed which was never…I’ve been asked for a ref / order number which is web7184 but can’t reply to their query . Wonder why

I ordered a bed which was never delivered.
I initially was told the bed parts were out of stock and woul I consider changing my order ….. which I did. The new order after 6 weeks waiting did not arrive. I asked for my money back and was told the company was in receivership and to my bank to request the money back.
DO NOT TRUST THIS COMPANY

10 marzo 2023
Non scritta su invito
Logo di British Beds Direct

Risposta di British Beds Direct

Hi, I am sorry to hear about this issue you have had, please can you provide an order number for us to look into this for you.

Valutata 4 stelle su 5

Great selection and Product

Great selection and the ottoman bed and headboard I purchased were made to order in selected material. They even supplied me with some loose material so I could cover other items I had to match. Only let down for 4 stars was the delivery time extended and had a hiccup. Nevertheless they kept in contact and went out of their way to sort every thing out. Thoroughly recommend.

24 ottobre 2023
Non scritta su invito

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