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Driver was on time, friendly and helpful.

Great service. Will definitely be using them again.

The driver was lovely and very patient during a stressful time. Easy journey. Wholeheartedly recommend.

On time, safe and polite.

Always on time! Perfect ride.

Great fares, clean, on time and driver polite. I will use this service again!

Excellent! Prompt and courteous.

Perfect service. Very kind staff. Gently driving as much as necessary

My decision to use them based on the below reviews. So shocking & will never use them anymore.
Had to make several calls as driver didn't on turn up. The call center person told me driver was in the WH store waiting & coming out soon which was a big lie.... then, never answer calls there after .
waited more than 1 hour before driver turned up & he advised that he was looking for car park..so was late...
not helpful with luagage.
all was a bad initial experience... lucky i had a good time in London!

On time. Lovely clean vehicle. Excellent polite driver. No complaints at all

i had originally rated these guys well, but after a number of booking failures, I have had to revise.

For the most part they are good, Very reasonable pricing for London Airport transfers, discount if you book a return and the cars are clean and safe. However they fail on these points:

Failure to send out driver contact information prior to the booking start time. They insist that they do send them out by email, but they don't.

Failure to meet passengers - I have had a number of experiences when the driver has not been able to reach the passenger to confirm their arrival at the airport. But if this happens, instead of waiting in the assigned meeting point, with a name sign. to save on carpark charges, the driver will wait off-site.

I keep asking the question - If you can't get hold of the passenger and you are not waiting with a sign at the meeting point - HOW does the passenger know that you are there?? Without a satisfactory answer.

At least 1 VERY RUDE customer service rep, who makes things up and when actually can't keep up with his stories when you ask for clarification, and actually accused me of putting words into his mouth.

Attempted failure to stick to the terms & conditions.
I hd to cancel a booking. T&C state that you must give at least 3 hours notice for pickup from a London post code and 4 hours for those outside London. My booking was at 6pm and I cancelled online at 14:55. They have lost my trust completely!

These were their responses: Not Mr Rude
(02:55:35) Visitor 1574689832: Hello, I need to cancel BAR-11871b please
(02:55:43) *** BAR-Rep joined the chat ***
(02:55:50) BAR-Rep Please wait
(02:56:53) BAR-Rep As you have informed cancellation 3 hours before
(02:57:01) BAR-Rep You wont be getting any refund
(02:57:41) Visitor 1574689832: Won't? But it's a pick up from a London post code?
(02:57:49) BAR-Rep We have already disptached Driver to your trip
(02:58:20) Visitor 1574689832: Cancellations We must be notified of cancellations at least 3 hours prior to the pickup time if the pickup point is within the London postcode.
(02:58:36) Visitor 1574689832: This is at least 3 hours prior to pick up?
(02:59:34) BAR-Rep Please wait
(03:01:34) Visitor 1574689832: sure
(03:01:56) BAR-Rep May i know why do you want to cancel?
(03:02:51) Visitor 1574689832: The passenger has changed his plans. I may need to re-book, but I have to wait for confirmation from him
(03:03:28) BAR-Rep We will be refunding you 50% of the amount back into your card. You wont get full refund for this trip
(03:03:40) BAR-Rep Or you can resheduke your booking
(03:03:41) Visitor 1574689832: Why is that?
(03:03:53) BAR-Rep We can hold this booking for you
(03:04:14) BAR-Rep Cancellations under 4 hours will be charged 50%
(03:04:36) Visitor 1574689832: Not according to your terms and conditions?
(03:05:42) BAR-Rep We will update this in our site
(03:05:51) BAR-Rep We have already paid your amount to the driver
(03:06:04) BAR-Rep And he is almost on the way
(03:06:23) BAR-Rep So 50% of your amount will be given to Driver and rest 50% will be refunded to you
(03:07:18) Visitor 1574689832: But you are responsible for the driver's 50% as I have followed the current terms and conditions that I booked under?
(03:08:14) Visitor 1574689832: And your driver is going to arrive 3-2 hours early for collection?
(03:09:04) BAR-Rep We must be notified of cancellations at least 3 hours prior to the pickup time if the pickup point is within the London postcode. 4 hours notice is required for other areas
(03:09:45) BAR-Rep Please check the terms and conditions
(03:12:42) Visitor 1574689832: I read your conditions. Could you please explain why you are not refunding the journey as: a) you were notified more than 3 hours before the collection time b) the pick up point, N1X XXX is within a London post code.
(03:17:52) Visitor 1574689832: I just need to know why, as I believe I have cancelled within the allotted time frame according to your current terms and condition, that we have both quoted. Your terms and conditions make no note of the there being an issue if the driver has already been allocated. 3 hours is a reasonable notice period, and I have complied. You stated that Cancellations under 4 hours will be charged 50% Where is that stated in your terms and conditions?
(03:18:42) BAR-Rep Ok we will refund your amount
(03:18:57) BAR-Rep We will charging 10GBP as Admin Charge
(03:19:08) Visitor 1574689832: why?
(03:19:22) BAR-Rep But from next time please give us atleast 6 hours time which is goof enough for us
(03:19:49) BAR-Rep for cancellations
(03:20:01) Visitor 1574689832: I'm sorry but you can not change your terms and conditions like that.
(03:21:06) Visitor 1574689832: I am sorry for the inconvenience for the driver, but I was following the terms and conditions that you have set.
(03:22:06) BAR-Rep Admin fee is charged for all refund transactions
(03:22:23) Visitor 1574689832: Where does it state that in your terms & conditions?
(03:25:18) BAR-Rep Ok we will cancel and refund
(03:25:44) BAR-Rep Please note that it will take around 10 working days
(03:27:22) BAR-Rep There is nothing about written in terms and conditions about how many days for the refund, so only way is to wait for 10 business days for the money to reflect back into your account

As you can see, we got there eventually, but only because I politely insisted. T&C have not been updated as I write this review but I will keep checking

Fantastic service. Driver arrived early because there was a lot of traffic on the roads and didnt want us to miss our flight, but he was happy to wait while we finished up our packing. Helped with our bags, got us there within plenty of time in an immaculate car. Very affordable price too. Will definitely use these guys again.

Super service, easy internet booking, well on time, tidy car and driver, safe drive

Driver was wait in car on parking . He should wait on airport around costa coffee .

The driver was exactly on time at the airport.

Very professional, friendly experience. Simple to book on the website, both (return trip) drives were punctual, polite and provided an excellent service. Over all I this is my second trip with British Airport Riders and I now would not look else where. Great service. Thank you.