A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Leggi di più
L'azienda ha risposto
Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... Leggi di più
L'azienda ha risposto
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Informazioni di contatto
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Regno Unito
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,6
Eccellente
551 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A smooth business
A smooth business
This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding delivery and all that sort of thing. All good so far :-)
6 novembre 2025
Non scritta su invito
Risposta di Brick Wholesale
Hi Mark,
Amazing to see your 5-star review! We are very happy to hear that you were pleased with our service. Your feedback means a lot to us.
Best Wishes,
Ketija Svike
Head of Brick Wholesale
Easy ordering process
11 agosto 2025
Non scritta su invito
Risposta di Brick Wholesale
Hi Peter,
Thank you for your 5-star review! We are pleased to hear you found the ordering process straightforward - that’s exactly what we aim for.
Best Wishes,
Ketija Svike
Head of Brick Wholesale
Risposta di Brick Wholesale
Hi Ian,
We really appreciate your wonderful feedback! It’s great to know you found our website efficient and easy to navigate. We’re glad we could make your experience smooth.
Best Wishes,
Ketija Svike
Head of Brick Wholesale
Excellent choice and fast service.
I was looking or a particular brick, and could only find it on this website. The pictures and descriptions were all clear.
The booking process was straightforward and fast.
12 luglio 2025
Non scritta su invito
Risposta di Brick Wholesale
Hi Larissa,
Thank you so much for your amazing 5-star review! We appreciate you taking the time to share your feedback and look forward to hearing from you again.
Best Wishes,
Ketija Svike
Head of Brick Wholesale
Great collection of bricks
Delivery system is little unreliable but overall they are a great supplier. They have a huge collection of bricks . After searching for matching bricks for weeks for my new extention, this company got me what I wanted- 100% match. Also, they have great customer service- replying all the queries within minutes.
5 giugno 2025
Non scritta su invito
Risposta di Brick Wholesale
Hi Surya,
Thank you for your positive review! We are delighted to hear that you experienced excellent service and that our team was able to assist you promptly.
We truly appreciate your feedback and will look into ways to improve delivery service.
Best Wishes,
Ketija Svike
Head of Brick Wholesale
Their delivery system is terrible
Their delivery system is terrible, they don’t give clear information, they are not helpful!! This company is the worst ever I have work with!!!
3 giugno 2025
Non scritta su invito
Risposta di Brick Wholesale
Hello Sahin,
Thank you for your feedback. We’re truly sorry for the delay you experienced with your delivery — we understand how frustrating that can be.
I am afraid occasionally things might not go as planned, a broken down lorry was one of those occasions, unfortunately.
A full refund for a delayed delivery was processed as an apology for a late running service, we understand that it can be frustrating when delivery doesn’t happen as planned.
We’re always working to improve our logistics and service, and your comments help us do that.
Kind regards,
Ketija Svike
Head of Brick Wholesale
Go above and beyond for customer service
Easy ordering off webpage but delivery date given to me whilst within timescales was a day later than my builder needed it to be. The office staff went out of their way to deliver it to me when I needed it, this is what is going above for customer service excellence is all about. A big thank you to Demi who took my call and made it all happen, thank you!
25 marzo 2025
Non scritta su invito
Risposta di Brick Wholesale
Hi Rebecca,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you were happy with our service. We're especially glad that Demi was able to assist you so helpfully — we’ll be sure to pass along your appreciation.
Warm regards,
Ketija Svike
Head of Brick Wholesale
5* and more.
5* and more.
I ordered a stock clerance pallet only to be informed that the pallets were broken and could not be supplied.
It created a huge problem due to chosen bricks not being redily available, Larry Zidoils kindly found a batch supplier up North and ordered on our behalf at
reasonable price and exediated delivery to make up for lost time. Thank you so much Larry
1 giugno 2024
Non scritta su invito
Arrived on time and in good order and…
Arrived on time and in good order and placed exactly where I wanted.
2 giugno 2024
Risposta di Brick Wholesale
Dear Barry,
Thank you for your review!
We are thrilled to hear that your order arrived on time and in good condition, and that our team placed it exactly where you wanted. Your satisfaction is our priority, and we are glad we could meet your expectations.
If you need anything else, please do not hesitate to reach out.
We look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Perfect...
Really helpful advise with useful suggestions to get the colour & texture right for my listed building. Best price quote against all of the regular Builder's Merchants & delivery quick & on time.
Many thanks!
10 giugno 2024
Risposta di Brick Wholesale
Dear Stuart,
Thank you for your wonderful review!
We are thrilled to hear that our advice and suggestions helped you find the right colour and texture for your listed building. It is great to know that we offered the best price compared to other builders merchants and that your delivery was quick and on time. Your satisfaction is our priority, and we are glad we could meet your expectations.
Many thanks for choosing us, and we look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
YOU WERE LATE WITH DELIVERY BUT YOU…
YOU WERE LATE WITH DELIVERY BUT YOU KEPT ME INFORMED
24 giugno 2024
Risposta di Brick Wholesale
Dear Perry,
Thank you for your feedback.
We apologise for the delay in your delivery but are glad to hear that our communication kept you informed throughout the process. Ensuring you are updated is important to us, and we appreciate your understanding.
Should you need any assistance or have any questions, please do not hesitate to contact us.
Thank you for your patience and for choosing us.
Best Wishes,
Alina Merkul
Head of Supply Chain
It was a quick and easy process. Well done.
It was a quick, and easy process. Well done.
23 giugno 2024
Risposta di Brick Wholesale
Dear Chris,
Thank you for your positive review!
We're pleased to hear that you found the process quick and easy. Your feedback is much appreciated.
We look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
5 star service both in puchasing and…
5 star service both in purchasing and delivery and the image on the website is exactly what we received, thank you
20 giugno 2024
Risposta di Brick Wholesale
Dear Paula,
Thank you for your wonderful review and for the 5-star rating!
We're thrilled to hear that you were satisfied with both the purchasing and delivery process. It's great to know that the product matched the image on our website exactly. Your satisfaction is our top priority.
Thank you for choosing us, and we look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Risposta di Brick Wholesale
Dear Nigel,
Thank you for your review!
We are pleased to hear that your delivery arrived at your house on time. Ensuring timely delivery is a top priority for us, and we're glad we met your expectations.
If you need anything else or have further feedback, please don't hesitate to reach out.
We look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Risposta di Brick Wholesale
Dear Melvin,
Thank you for your wonderful review!
We are thrilled to hear that you had a simple and easy transaction with us and found it excellent.
If you ever need anything else or have any questions, please do not hesitate to reach out. Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great communication and service
Great communication and service. Would definitely recommend.
10 giugno 2024
Risposta di Brick Wholesale
Dear Ellen,
Thank you for your kind review!
We are delighted to hear that you were pleased with our communication and service. Your recommendation means a lot to us.
If you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
Excellent service
Excellent communication and matched the bricks perfectly. Great price and quick delivery.
From enquiry, sales and the delivery driver could not be faulted at all. Highly recommend and would definitely use again.
10 giugno 2024
Risposta di Brick Wholesale
Dear Dan,
Thank you for your fantastic review!
We are thrilled to hear that you experienced excellent service, seamless communication, and a perfect match for your bricks.
It is wonderful to know that our team, from enquiry and sales to delivery, met your expectations. Your recommendation means a lot to us, and we're delighted that you would consider using our services again.
If you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great Service
I have been very impressed with Brick Wholesale. They have kept me informed about my delivery at all times and have been exceptional in dealing with any problems.
29 maggio 2024
Risposta di Brick Wholesale
Dear Adele,
Thank you so much for your kind review!
We are thrilled to hear that you have been impressed with our service and that our communication and problem-solving have met your expectations.
Your satisfaction is our top priority, and it's wonderful to know we could provide you with an exceptional experience.
If you have any further needs or feedback, please do not hesitate to reach out.
We look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
3 pallets of bricks left on Roadside
poor communication on email, delivery driver left 3 pallets of bricks on the road side, not helpfull at all, wouldnt have ordered from them if i knew i would have move 1100 bricks by hand
29 maggio 2024
Risposta di Brick Wholesale
Dear Dale,
Thank you for your feedback.
We sincerely apologise for the inconvenience you experienced with your recent order.
We understand your frustration with the delivery and the communication issues. As we state on our website we rely on a third-party company for all the haulage, the orders of less than five packs of bricks are delivered by a tail lift lorry, with drivers offloading them to the kerbside using a manual pump truck.
We understand that this should have been discussed with you when you placed your order directly with our Sales Team, and we regret that this was missed.
Your comments highlight an area we need to improve, and we will ensure better communication in the future to prevent this from happening again.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Risposta di Brick Wholesale
Dear Jenny,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your delivery was quick.
Your satisfaction is very important to us, and we’re glad we could provide you with a smooth and efficient experience.
If you need any further assistance or have more orders in the future, we look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
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