Brent Council Recensioni 96

Waited 45 minutes before somebody answered the phone,in the end I was put through a different housing department but I gave up after waiting for ages before talking to somebody.
The system is useless.

The council seems to advocate their team being dishonest. The said they made a visit to my home and that I was rude and abusive and I wouldn’t let them in to do a visit. I have a doorbell camera and they never even came to my house that day. This is just the tip of the iceberg in their behaviour and it seems to be a common thing amongst their workers which is really unfortunate. The council don’t seem to want to work with their residents.

I am an ex Brent engineer. in my department all you need to do to go up the ladder is to keep say yes yes yes to HR. Specially if you are a white or black/ Asian acting gate-keeper ( racial gate keeping), you will be a manager even if you never dreamt of being one. Brent wil dream for you and realise the dream on your behalf. just keep saying yes yes yes.
The managers are incompetent at all, they are nothing but emails despatching machines my managers can't even use the software I use to do my designs Auto CAD, I had to pdf my drawings for them to check,
They waste tax payers money in bullying and harrasing their own employees in lengthy campaigns to manage them out when an employee stand-up to the toxic working environment.
When an employee like myself dares to challenge them, the employee case will be distributed among various managers who won't waste the opportunity gang against you to crash you down with mercy just to show loyalty to HR. They are ruthless machines,
I had PTSD following being assaulted in the street,all I needed special chair to work and adjustable desk, the management wanted to save money and and scrapped the desk this cause my lower back pain goes worse and being absent, they fabricated me grievance and sent me the letter when I was of sick. Something one with morals won't do to thier enemies.
If you ever wondered why the council is not delivering you services and the endless potholes in your stree it is because they put managers on the top based on their loyality not competency.
They could not even fabricate a grievance to me properly and kept changing the allegations from letter to another.
the short sight vision of the management making teams always work understaff to save money go the overpaid senior member such as Carolyn Downs, the understaff teams lead to employees being under pressure to perform and sickness levels increase and toxic working environment. re-active type of management style which acts only when something become an issue or when a Cllr or senior member is beig involved. People who get what they want in Brent are the ones who complaint most and who get cllrs or MPs involved. this is when the management panic and give you what you need.
They have tired to manage me out since 2019_ 2021 and still could not do it clean, Now they are wasting your money in defending it in the tribunal on 22 days hearing. One can imagine how much was wasted in this when thinking only that they hired a top barrister two solicitors and he offices
I believe that Brent council chief executive is being old to leave or running away because of my case. She announced that she will be resigning in April.
Check Sayed Yusuf v Brent on Google and you will know

Potholes, potholes …Potholes everywhere!

3 years later and even after contacting council to say my car tyre burst because of the ridiclous number of potholes in Brent nothing has changed.

Cricklewood high street is terrible for it!! Every two seconds massive pothole.

If this star thing start with 0 then surely I would rate 0 worst council, housing officer change and no one bothered to inform or new one to introduce their self..they never replied to my any of the emails but instead they call and respond..each time I put enquiry on my account online and it says we'll get back to you respond to your enquiry in 7 to 10 working days and after months all of a sudden I receive email then your enquiry has been solved hope you happy with the outcomes, what outcomes, what enquiry has been solved god knows and then your case has been closed. They call early in the morning with unknown numbers around 7.30 or 8 and mostly after 5..but if I want to call then office hours 9 to 5 .lists goes on and on..

If Brent Council would put a little more effort into actually helping people and not being overly concern about statistics and comparing statistics to other departments and putting greater pressure on Wates who is responsible for so many council housing repairs then they might actually get to a two star rating.

Absolutely disgusting was on the phone for an hour and 40 minutes got cut off then rang back and was on the phone for further 30 minutes still no answer what can they be doing it’s not like they’re fixing anything because they don’t fix nothing what is the point of the new system if it’s still no good

We understand as a registered charity in the UK that it has been ery difficult for councils ,mainly working from home
Our charity had intensively preplanned a fundraising event which should have taken place July 24th 2022
We began the plan September 2021, whilst lo know was still in place. We are very concerned in the handling of our application and the implications it has caused. We were forced to cancel our event , the option was No Music, p activities,of course we thought this mist be a joke, then when we have tried to talk to persons assigned ,to no avail,we paid a lot of mo ney getting this Event together to be told 3 weeks before ,it can't go ahead
We have engaged a Solicitor which is more money wasted from our funds and our pockets,
We need to have our monies refunded, we had list contractors deposits as it was too late to let them k ow
Someone should be held responsible
We need an explanation in writing and have not been given one just se t 4 licensing objectives
Not good enough, no one should be treated like this

The only thing Brent Leaseholder Management does with any efficiency is collect Service Charges. For anything else, they're completely incompetent. From uncollected bins to dangerously overgrowing trees, to water leaks lasting weeks, we've had them all and they really couldn't care less. Don't waste your time phoning - 30 mins waiting time isn't unusual, and they regularly cut you off because working a phone system is beyond them. Don't log issues by email - an automated message tells you you'll be waiting up to 10 days - in reality, you don't hear anything. If you're thinking of buying property, and it means having anything to do with them, think really carefully beforehand.

Worst council ever. Website never works so you have to email and call them for everything and deal with personnel which is unhelpful and straight rude. If it was possible I would give 0 stars.

Trying to make a complaint about abti sicial nightmare noisey neighbours. The person on the conplaints line says he can not guarantee our infomstion wont be accessable by the people we are complsining about. So our only option is to annonsmously complain online. We are going through hell with antisocial noise and brent council offer no help at all
no empathy or support for familys to deal with antisocial people

These people do anything to get out of not doing work. Might as well employ some animals from the local zoo. Reported noise disturbances nothing happened…reported a public alleyway overgrowing weeds into mine and neighbours gardens…they sent a response about a completely different alley saying it’s private land and they can’t do anything…council tax increases every year beyond inflation rates and yet the area is going downhill

Worst council we have ever experienced in London.
I bought a flat with lease.
It takes years to solve any problems (and I’m not exaggerating).
Homeownership team doesn’t reply to emails or send generic unhelpful responses. When you call them, they treat you like a dirt, one lady shouted on me every time I called. They tell you direct on the phone that you cannot make any decisions in your home and only lease owner can decide what you can do in your flat for which you paid so much money.
External works take ages, we had scaffolding installed in November 2021, and today (we are in July 22) we still have it on, so far they only painted the house facade, didn’t even scrub the old paint and just paint over it. 3 days job. And it’s going to chip in a few months. They don’t keep you posted. They order wrong materials. They leave rubbish on site. We live like in cage without sun light because we are surrounded by scaffolding for 9 months and no signs of anyone doing anything.
They hire the worst contractors. Sometimes these “workers” walk around half naked, chilling under the sun on the rooftop.
I’m hearing a lot of similar feedback from neighbours.
Streets are covered in rubbish.
The only friendly and helpful person was on parking team.

One of my neighbours is having a party with guests playing loud music and shouting at 12.30am. The whole street is being kept awake. I called Brent on this number 020 8937 1234 after 15 minutes a chap called ‘Alan’ picked up who told me he could not do anything as the party was in a garden and they do not investigate that. Alan was rude and dismissive and didn’t offer any advice or show any empathy to the situation even when I told him my partner was 9 months pregnant. Disgusting attitude! I’m appalled. He basically made me feel bad for calling and bothering him. The amount Brent charge for council tax and this is how we are treated. It will be a sleepless night but this week I’ll pop over to Brent head office to meet some of these useless employees. Alan also would not give me his surname. Wow!

DISGUSTING RACIST BRENT COUNCIL RACIST TOWARDS WHITE PEOPLE IF YOU HAVE ARRIVED IN THE COUNTRY ON A SMALL BOAT FROM AFGHANISTAN YOU WILL GET EVER BIT OF HELP BORN AN BREAD IN THE UK THEY WILL KICK YOU TO THE KERB

Absolutely disgusting service for the British Ceremony.
I wouldn't recommend to anyone going there for that.
If you can please book your ceremony somewhere else.

From start to finish everyone is rude and all they are looking for is to take your money for the pictures after the ceremony.

You people should be ashamed.

PRINCIPLES of PUBLIC LIFE
Integrity is Holders of Public office Must ACT and Take Decisions IMPARTIALITY, FAIRLY and on MERIT.
HONESTY!’ Is Holders of PUBLIC Office Should be TRUTHFUL.
I Suggest that BRENT COUNCIL Makes SURE to READ the RULES…

If it was possible I would give 0 stars. Child services are the most horrible, disgusting people they go to the greatest lengths to save their jobs even if they have to tear families apart and psychologically traumatise innocent children.They have ruined my life.

BRENT COUNCIL r LAZY!! They r time wasters with the talking operator and to press NUMEROUS OPTIONS! NOT ENOUGH HUMAN OPERATORS. Plus they don’t answer at lunch time!
The STAFF has been cut down to allow for the talking service! So to save their bloody money! CAN NEVER GET THROUGH TO ANYONE WITHOUT WAITING FOR SO LONG ON THE PHONE WITH THE AUTOMATED NONSENSE!!

Brent council are the worst council ever. Housing officers never get back to you, you are not allowed to talk to the department you need on the phone, you must leave a message and it will be relayed to the department on your behalf and half the time the department dont know anything about it. If you call the rents or council tax team you get through straight away which I find hilarious and you can talk to the department you need. I think that might be to do with Brent council getting your money. This council is s absolute joke.