We are currently (and have been for the last couple of months) been dealing with slow internet which drops out regularly. We have emailed, and rung the company multiple times and cannot sign into our... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Initially a very good service when setting up...but have not solved an issue with my router location being in Germany for a month and a half meaning I cannot access BBC IPlayer or Sky TV on demand ser... Leggi di più
L'azienda ha risposto
Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation da... Leggi di più
L'azienda ha risposto
I have recently gone full fibre and was connected quite quickly. Very tidy and neat work. Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites wit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Provider di servizi Internet
- anche in
- Gestore di telefonia mobile
- Provider di servizi per le telecomunicazioni
- Servizio di telefonia e internet
Scritti dall'azienda
We are driven by technology intricacies and eager to reflect in all our offerings the vogue in technology. We only work with network partners who are true to their words and statements. Our Breeze-SIM although runs behind 02 network has features not found or offered by any other operator or provider. Stay with us and we assure you always of quality services.
Informazioni di contatto
Olympic House, 28-42 Clements road, Ilford, , IG1 1BA, London, Regno Unito
- 02030111223
- admin@breeztel.com
- breeztel.com
1,8
Scarso
92 recensioni
Non risultano inviti alla recensione recenti
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Avoid at all costs
They are terrible at resolving issues, the timescale for getting an engineer out is ridiculous and their customer service is non existent - the way I was spoken to on the phone is shocking! They also do not reply to formal complaints made!
17 gennaio 2020
Non scritta su invito
Risposta di Breeztel
Dear Vicky,
We quite understand how you feel, especially in this review statement.
It is also true that your expected time lines for getting the fault (major fault of cable damage on the streets) fixed were not met.
In this instance, we believed we worked with your estate infrastructure providers to get the best time available at time.
We can only stress, like we did in our various communication to you, when third parties are involved, it is our responsibilities to make you understand we have very little control.
We will just like to note that we did offer you temporary measures like sending you a dongle, while the work was ongoing, but you were having none of it.
We are glad the street cabling problems have now been resolved and your internet is up and running.
Breeztel.
Irresponsive, ignorant and arrogant after sale service
It is very difficult to explain in words how bad Breeztel's after sale service is. The customer service is irresponsive, ignorant and arrogant.
I was sent an out of warranty >10 year old router with single band. After calling the customer service team multiple times, I was given a copy paste answer from the FAQ which was not even applicable to the legacy router I had. Also, I was given a foolish explanation for the low speed, that the total speed gets divided everytime a new device gets connected to the WiFi (e.g. if I have a 30MBPS connection and I use only 1 device then will get the full 30MBPS speed. However, if 9 other friends come for a party, then the max. speed my phone will ever get will be 3MBPS (i.e. 1/10th of the original speed) even if no other device is connected to the router at that point. I have never heard anything stupider than this.
After we checked the details of the router with Linksys and shared the same with Breeztel, they stopped responding to our emails. When I called them, their representative told me that they don't respond if they don't think that the query is worth responding. They must be kidding themselves. I am not even sure how the company is even surviving in the industry.
Definitely not recommended!
3 gennaio 2020
Non scritta su invito
Bad customer service
Bad customer service. Chased for a call back a handful of times for a couple of weeks with no response. Sales people on the phone are not able to provide any help. It seems they just can't be bothered, no wonder everyone is going for Seethelight
17 dicembre 2019
Non scritta su invito
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