I recently used Brant Self Storage and had an excellent experience from start to finish. Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything cle... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeCaravan Storage, Basingstoke Rd, A339, Alton GU34 4BH, GU34 4BH Alton, Hampshire, GB
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Scopri cosa dicono le persone
I needed a place to put our camper ASAP, so builders can convert our garage to a wet room+bedroom. Jeanette worked really to help us and find us a slot. Jeanette and the team at Brant are just the... Leggi di più
L'azienda ha risposto
Required 200 sq ft of short term storage for decorating purposes and Brant provided a cost effective and convenient offering. Used a Brant partner company for packing and removal (Sole Removals), the... Leggi di più
L'azienda ha risposto
Friendly staff, organised, tidy site, lots of security. Feel very reassured.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.
Informazioni di contatto
Caravan Storage, Basingstoke Rd, A339, Alton GU34 4BH, GU34 4BH, Alton, Hampshire, Regno Unito
- +44142083124
3,9
Molto buono
6 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Help given when it was so needed
I needed a place to put our camper ASAP, so builders can convert our garage to a wet room+bedroom. Jeanette worked really to help us and find us a slot. Jeanette and the team at Brant are just the best!!! Thank you so much!
21 maggio 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
We are so pleased Janette was able to help during a stressful time.
Excellent Personal Service
I recently used Brant Self Storage and had an excellent experience from start to finish.
Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything clearly, and made the whole process straightforward and stress-free. Tom was also extremely helpful, approachable, and clearly very knowledgeable.
What really stood out was his excellent phone manner, professional, friendly, and reassuring, which made a great first impression even before I arrived.
Overall, a very positive experience, and I wouldn’t hesitate to recommend Brant Self Storage to anyone in the area
2 maggio 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
We are so pleased that Tom has helped with your enquiry from start to finish. We will ensure this feedback is passed on.
Terrible.
Terrible.
Stored motorhome there, so many problems...
1. I put a green tarp on roof as required and they verified was absolutely fine, i reiterated "im going to Africa, so be sure youre happy be fore i leave... they assuredme yes... then 1mth later i got an email to all motorhome owners basically saying "completely wrap your motorhome in green tarp 100% in xxxdays or it will be removed" I was shocked, vecause i couldnt do it as 1000s miles away AND THEY WONT LET YOU AUTHORIZE A FRIEND TO VISIT WITHOUT CHARGING AN ESCORT FEE! So I had to pay them £100s to wrap it for me.
2. Then few weeks later price went up
3. When I finally decided to sell my motorhome initially they wouldn't let a family member access and wanted £/hrs for escorting a stranger... so my buyer was not allowed to view my motorhome.. in the end they accepted my son in law to be registered so he could visit on my behalf but it cost week and I nearly lost my buyer
4. Motorhome sold around 1wk into a paid month. Its Removed from site and now they want another month's rent as didn't give 1 months notice.
5. They intend to and can just to take the money without authorisation.
6. They do not ever phone or talk on WhatsApp its all legel worded type emails based on contract... I guess read every word of contract !
Duration: Sept 2025 to April 2026
Cost £165/mth
There are cheaper places local to here.
I strongly recommend do not use this company, if you do be prepared gor extra charges and only you are allowed to your stuff.
4 aprile 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience, and we’d like to clarify a few of the points raised.
Firstly, in relation to the green tarp requirement, this is a strict condition set by the local council and applies to all motorhomes on site. The requirement is that the vehicle must be fully covered, not just the roof. While we aim to provide clear guidance from the outset, we do periodically reinforce this rule to ensure full compliance across the site.
Regarding access, site security is something we take extremely seriously. When an individual attends without prior authorisation and requests access, we are unable to provide entry codes for obvious security reasons. Once we understood your situation, we did work with you to find a solution by allowing a nominated individual to attend on your behalf, however this required staff supervision, which is why an escort fee applied. This is not a standard service and was offered as a compromise in your circumstances.
In terms of notice, as outlined in our storage agreement, a 28-day notice period is required to end a contract. This applies regardless of when the unit or space is vacated, and ensures fairness and consistency for all customers.
We appreciate that pricing and policy changes can be frustrating, but these are communicated in line with our terms and reflect the operational requirements of running a secure and compliant facility.
We do genuinely try to support customers wherever possible, and in your case made exceptions to assist while you were abroad. We’re sorry this did not meet your expectations, but we wish you all the best moving forward.
Friendly staff
Friendly staff, organised, tidy site, lots of security. Feel very reassured.
16 marzo 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
Thank you for your review, Mr McGonagle.
A very good storage service provider
Required 200 sq ft of short term storage for decorating purposes and Brant provided a cost effective and convenient offering. Used a Brant partner company for packing and removal (Sole Removals), the combined service provision was convenient, timely and worked seamlessly between both companies.
Overall, a very satisfactory experience that worked well.
13 febbraio 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
Thank you for the great feedback — we’re really pleased we could provide a cost-effective and convenient solution for your short-term storage while decorating. It’s brilliant to hear that everything ran seamlessly with Sole Removals and that the combined service worked so well for you.
Top Security, Friendly Staff, Easy Access
Brilliant Facility, very helpful staff, security and customer care is 5 star.
17 gennaio 2026
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Risposta di Brant Self Storage - Alton Caravan Storage
Thank you for your 5-star review, Andrew!
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