Great company, found online after trying to hire a platform only finding extortionate prices. This company had exactly what I needed at half the cost. Ordered online after a quick phone call to the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Booking online was simple, and easy to navigate. The service from the staff was 5 star, they gave a full explanation of how to use the machine.
L'azienda ha risposto
I hired a generator from BH. Everything went ok and I returned the generator in the allotted time but a few weeks later was still to receive a refund on the sizeable deposit (£480.00). This has now be... Leggi di più
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From ordering to delivery and pickup was a great experience, I certainly recomend and will use them again. The only issue I encountered was the delivery of the wheel barrow at the same time as th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informazioni di contatto
9 Haydock Street, WA2 7UW, Warrington, Regno Unito
- 01925 242422
4,6
Eccellente
60 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We will never use them again
We will never use them again. A same day hire turned up at 3pm and then didn't get collected for 3days. The attitude of the staff when I called was appalling.
12 aprile 2023
Risposta di Brandon Hire Station - Warrington
Good morning Steven, I'm really sorry to hear about your recent experience, thank you for bringing this to our attention. Could you please let me know which Brandon Hire Station branch you used so that I can address the matter with the manager
Great
Easy to book, affordable. Smooth service and helpful, accommodating staff. Couldn't fault them.
21 febbraio 2023
Really friendly and helpful staff
Really friendly and helpful staff, I hired a sander for a house I've bought and they showed me how to use the equipment and helped carry it to the car. Would definitely recommend them
10 gennaio 2023
Great service staff was very helpful…
Great service staff was very helpful and polite
18 novembre 2022
Great Price & Excellent Service
Easy procedure to hire online & the staff at the shop couldn't have been more helpful. Top marks all round.
11 novembre 2022
Nail gun and fuel cell was incompatible
I hired a nail gun together with a fuel cell and the nails.
The fuel cell had instructions of how to fit it to the nail gun but it was impossible to do. After wasting fuel and a lot of time I returned to the depot to ask how it was done. The 2 people behind the desks did not know, but a maintenace guy in the back came out and said the top part of the fuel cell attachment was not used. After disposing of it it was OK but now there was not enough fuel laeft in the cell to fire all the nails and I had to screw many parts together. No-one could have figured that out unless he had used it before - not even 2 of the staff. Please have appropriate instructions with your equipment.
19 settembre 2022
Risposta di Brandon Hire Station - Warrington
Good Morning Martin,
Thank you very much for leaving us a review. This feedback is incredibly useful to us, especially as this involves the instructions for a piece of equipment.
I'm really sorry to hear that the Nail Gun didn't have clear instructions. I completely understand how frustrating this would have been for you, this is not the standard we set for ourselves and we hate to know we have let a customer down.
I have made sure to pass this feedback on to the branch and also the Business Support Manager for the area to make sure this is investigated and appropriately handled, we will make sure this feedback is used to improve our services and look into how we can add clearer instructions to this product, so thank you again for this.
If there is anything further you'd like to add, or anything further I can help with please feel free to reach out to me on CustomerCare@brandonhirestation.com and I will be happy to assist further.
Take Care - Hannah
Late arriving and a two days late for…
Late arriving and a two days late for collection not a hire company I will be using again
6 settembre 2022
Risposta di Brandon Hire Station - Warrington
Good Morning Dennis.
Thank you for getting in touch and taking the time to leave us a review on your hire experience.
I am very sorry to hear that your delivery and collection were not at the times you expected. We do always try our best to fulfill all requests on time, however there are sometimes slight delays and I completely understand your frustration with this.
I have made sure to pass this onto the relevant branch so that your feedback can be used to improve our services going forwards. This is really important to us, so thank you again for letting us know about this.
If there is anything further I can help with, or there is anything else you would like to add to this. Please do reach out to me on customercare@brandonhirestation.com and I will be happy to assist further.
Hannah
Friendly ,efficient
Friendly ,efficient , convenient, helpfull.. value for money .Will definitely use again.
1 settembre 2022
Great customer service
Really impressed by the customer service from the Warrington beach, even when dealing with a idiot like me!!!
12 agosto 2022
Fantastic service and advice
Fantastic service and advice, used them now twice in a few weeks and could not fault the service
2 agosto 2022
Excellent experience delivered on…
Excellent experience delivered on time machine started first time every time and done the job I wanted it to do. Spot on.
29 luglio 2022
Excellent service and product
Excellent customer service with turf cutter delivered punctually the next day. The machine was in excellent condition and was perfect for the job.
27 luglio 2022
Fast hire
Fast hire, good service.
I spent less that 60 seconds in the shop when collecting the item, and about 8 seconds when returning it. I wish everywhere was that efficient.
18 luglio 2022
Easy booking online
Easy booking online, machine was in great condition and helpful staff to load/unload
14 luglio 2022
Hired a wacker plate for a day
Hired a wacker plate for a day, they gave a lift to get it in and out of my car. Quick instructions on how to use and it worked perfectly. What more can you ask.
29 giugno 2022
Friendly and efficient
Used both instore collection and delivery for some Acros and staging. Excellent customer service very friendly and helpful. Online ordering is very easy including hire extension which I needed. Would use again without hesitation.
15 giugno 2022
Hired a rotavator at short notice
Hired a rotavator at short notice. Great service and very friendly delivery driver. Never used before but will certainly use again as whole process was problem and stress free.
17 maggio 2022
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