Brakes Recensioni 180

Where to start terrible local sales rep Brooke who after 2 weeks just went AWOL didnt answer calls,or return emails and left us with an absolute diaster through failed deliveries for a 8000 people music event which meant we had staff running round to stores to buy food for our stalls that didnt arrive. Complained to the Manager above who never even bothered to respond. As such we have closed our account.

Absolutely terrible customer service. Lied to, people pretending they don't exist to escape responsibility. Actually you couldn't make this up, how have they managed to survive as a business when there is so many better options. My advice would be to avoid like the plague.

For six long months, I've been trying to resolve the simple issue of adding my card details so I can place an order. I received a call two weeks ago, assuring me that the problem was resolved after all this time. But now, as I attempt to place an order, I'm encountering the same issue once again. What is wrong with this business? How can something as straightforward as this not work?

You are loosing out on a customer with two large orders a week. Anyone from the management team who wants to discuss this please do get in touch mamacitastalesatgmail.com. You have good products but the service/ technical issues are shocking.

Brakes worker was delivering to my school and I didn't see the man coming in and shouted at Me and said learn manners

I work for a large company that uses brakes. They have to be the worst food service company in Britain by along way. Where to start: communication is awful. We have a delivery window, very rarely are our deliveries on time. There always seems to be something missing. If I could I would get rid of them. What doesn't Make sense is why do they keep adding companies when they can't manage the ones they have. Avoid like the plague.

Beth helped me open an account, and get an order through within 24 hours. She was helpful, talked me through the order process and was on hand to answer any questions. I can't fault the service I've received and I've been very happy with the produce delivered. I would recommend using Brakes without hesitation.

They kept sending wrong items. When I asked to change the correct ones, they say sorry they can neither change nor refund. They dont care customer and they just care their own benefits. My latest order came with wrong item again. I ordered medium size of jacket potato bt they sent small ones which I have never used. In addition to that, when I cjecked my account to make sure that I ordered correct item, it shcoked me since someone intruded my account and added small potatos and cancelled the meddium ones. If I dont have confirmation email one day before I had no chance to prove that I ordered correctly.
This is a con and ripping off.

After leaving a 1 star review 18 months ago after Brakes dropped us without any warning, leaving us with half our menu out of stock until we found a new supplier - they had the cheek to call this morning looking to see if they could supply our business again. I was speechless and after my response to the girl on the phone, so was she ! When I said I would never use you again, I meant it. £50K of business now with a great supplier, 10PM cut off and 5 day a week delivery.

Used to order with the brakes home delivery service and was told constantly throughtout the last couple of years that they would be bringing back the service. A very scripted response every time talking about the pandemic and helping businesses to recover. Then finally their website for home delivery just comes up with certificate errors, and if I call or email, I'm just given the same scripted nonsense... Why not just say you're not doing the service anymore? I even had one customer service staff member tell me to just register as a business and it "should be ok". Ridiculous. Literally, they just had to say they weren't doing the service anymore and we could have found other means.

An extremely poorly run organisation! I spoke to Nicky Brooks who contradicted what it states on the website
Stay well clear of this organisation ! They really haven’t got a clue about business, customer service.

Awful company, avoid. Terrible product range and disgraceful customer service. Business development manager needs serious training. It was like being shouted at by a drunk crack smoker. Imagine spending £5k a month with a business that conducts themselves in this way. Put the pipe down.

Apply for a job , get a reply to call them as interested in my application, then get told no good and make you feel like crap on the phone. Need to practice your so called policy.

If you have been a stay at home mum, don't bother applying for a job - they don't want you!

Ridiculous company. Allow 2 hours interview. Driving assessment, CPC assessment, hi vis and safety boots.not required , none of them required although having been told all would be and none of the above checks done. Professional ? No. Ridiculous ? Yes 👍

We really like some vegan products good price we thinking to buy more of other products for our new food business however we are really disappointed how they run the business terms and conditions need to be changed open for public atleast click and collect, do not have to spend minimum over the year, so many business are struggling to make money,
Please consider 🙏 this review and make changes so you get more business

Fantastic support from Zoe Hunter at Brakes, she has really pulled out all the stops in helping set up our account pretty much within 48 hours.

Zoe is a great asset to the company.... thank you so much for all your help, really appreciated.

Warrington RDC,
Totally Rubish place to work. The Team Leaders/Manager still use old style favouritism which does not reflect United Kingdom wider opinion again.
The promised shift flexibility is a lie and non is true. Horrible Canteen staff at night. You will get immediate reviews when you refused to work on Unsafe act.
Never care of Health and safety.
The pay does not Justify the work.
They offer recruitment incentives because a lot of people come and go within weeks.
Craps place to work.
Not recommend.

We've always used brakes as a company and spend a lot of money with them considering we are just the one site (growing business). Typically, they are fine. But not too long ago our Brakes "rep" left the Company and we were promised a new one would be in touch. That was months ago now and despite requesting a call from our new rep on two separate occasions and promised by customer services that it would be passed on...have heard absolutely nothing. Beginning to think that we might not have one at all anymore...

Brakes also randomly decided to change our delivery days recently. A pretty sizeable order we waited on site for on Friday (a delivery day we have had from the beginning), was actually placed for the following Tuesday. Because they had decided to change us to Tuesday / Thursday instead of Tuesday / Friday. Must have missed the basic courtesy email or phone call to let us know about that...(there wasn't one).

They also seem to suffer increasingly common online ordering technical difficulties. They aren't every day issues, but when something goes wrong, it seems to really mess up their entire system. For example, we amended an order due for tomorrow, hours before the cut off time today, but didn't receive a confirmation email. Called customer service and was told that they were aware of the technical difficulty and they were working on it but "not to worry - we are extending the cut off time for today and amended orders will be honoured". Received an email confirmation later into the evening, with every single part of the amended order marked off.

Drivers mostly fine but overworked from the sounds of it.

Unavailable or incorrect items being picked is also becoming a growing trend we've noticed as well.

We will continue on with Brakes, but...the communication and care is often lacking.

Having said all of that, I can appreciate they are up against it and we try to be generally understanding of issues as a company ourselves. I get that things can go wrong...I just feel that sometimes Brakes try to deal with them very internally and don't relay much to the customer. Even a basic template email sent out to customers stating "apologies for the inconvenience with our technical errors today" or.... "we are going to be changing your delivery days"...would leave customers with a little more willingness to be understanding.

Very weird company. Filled out an account opening form and missed a call from someone who tried to contact me. I called back and spoke to someone else regarding opening an account because they offered a product line (pringles) which I wanted to order in bulk and got told that we have to order a mix of meats and other items in our basket even though we do not require nor sell meat items. I don't understand how a company can impose such restrictions on orders when all they need to do is fulfill whatever orders they receive based on available inventory on the line. Mind you, there was nothing on their website stating this condition. Imagine wanting to order a pallet of different types of pringles and being told that you have to order meat as well. Ridiculous waste of time and a joke! I should have read the negative reviews before filling out the form.

AWFUL DRIVER!

My car was crashed into on the side by a Brakes driver who I thought he was remorseful to leave a note. Turned out that the information on the note was inaccurate and had to trace him down. I have filed a complaint to the company by going through multiple lines and transferred everywhere which one lady was kind enough to file a report but I haven’t heard back. I would like this sorted as soon as possible please.