Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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BrainMD is a brain health and wellness company focused on supporting memory, mood, sleep, focus, and overall cognitive well-being through science-backed nutrition. Founded by Dr. Daniel Amen, MD, a brain health expert, BrainMD creates thoughtfully formulated supplements using high-quality ingredients and transparent labeling. We serve a large community of customers and offer both one-time purchases and optional subscription programs designed to be flexible and easy to manage, with no long-term commitment. Customer experience matters to us, and our support team is here to help with questions, changes, or concerns. We actively review feedback and work to make things right when something doesn’t go as expected.
1929 Main St., Suite 106, 92614, Irvine, Stati Uniti
2,6
18 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Any company that doesnt allow for instant cancelation options on subscriptions is unethical and the practice should be outlawed! Give you money to someone better than this, total BS!
Excellent products and wonderful practice!
Never received my product and tried reaching the company multiple times. This was a different company a month ago with the same email address for orders. They have not responded and I have not received my product for over a month. Reporting to BBB and disputing charges.
Shady practices. It makes NO sense that you can easily suscribe, pause or swap but can't cancel. You need to call and no one answers, and while you wait you are getting a ~7m recording of "doctor" Amen propaganda just for you to lose time. After 7m they tell you no one is available. I've called several times already.
The people wanting to improve their brain are the people who struggle with these kind of things that require uncomfortable and annoying steps. They are not only a scam but purposely hurting and cashing out on disabilities.
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Edit: After I called several times, emailed and posted this review I did get my subscription cancelled. 1-3 days later I got a call to tell me they've cancelled and to talk about this review. They say they are planning on implementing a cancel subscription. I have been subscribed for more than a year and a year ago I tried to unsubscribe too and it has been more than a year that they have not implemented it.
I work on web development for a living, my students know how to do this functionality. Cancelling a subscription is easier to implement than subscribing, pausing and WAY easier than swapping products. Not allowing to cancel a subscription online is a choice brainmd is making.
Risposta di BrainMD
Hi Barbara,
We’re truly sorry for the frustration and inconvenience this experience caused. That is not the kind of experience we want any of our customers to have.
We appreciate you taking the time to share your feedback. Shortly after you let us know, a member of our team personally reached out to speak with you, listened to your concerns, completed your cancellation request, and added a $50 store credit to your account as a gesture of goodwill.
We completely understand your concern that subscription management should feel clear, simple, and easy to handle. Your feedback is valid, and we are taking it seriously as we work to improve the experience.
If there is anything more we can do to help, please don’t hesitate to contact us at support@brainmd.com or (888) 850-5287.
— BrainMD Customer Care
Super happy with the products
Last year I taught on a native reserve. It was incredibly isolating and lacked anything that makes life fun and meaningful (like family, friends, doctors, restaurants etc.) Needless to say, I came back home traumatized, depressed and anxious. For awhile I thought I would never feel like myself again. That is until I tried Dr. Amen's supplements. I take em and forget em. And then I check in how I'm feeling (which is something I do everyday.) Something amazing has happened since taking them. I feel happy! I feel myself again. I do what makes me happy again. I feel back to me. I feel comfortable in my own skin again. This feeling is priceless! What a great christmas gift to myself. Thank you Dr. Amen and your team!
Risposta di BrainMD
Thank you so much for taking the time to share this. We’re truly moved by your story, and we’re really glad to hear you’re feeling more like yourself again. What you described sounds like an incredibly difficult and isolating experience, and it means a lot to know our supplements were able to support you during your journey back to feeling happy, comfortable, and connected.
We love how thoughtfully you pay attention to how you’re feeling day to day. That kind of self-awareness and care is powerful. Hearing that you’re able to enjoy life again and do the things that make you happy is exactly why our team does what we do.
Thank you for trusting BrainMD and for sharing your experience with others. And if you ever have questions or need support, our team is always happy to help - whether by chat, email, or phone. Wishing you continued well-being and many more moments that feel like you!
I ordered a BrainMD product believing it was a one-time purchase, only to find out later that I had been automatically placed into a subscription without my clear consent. Now I may still face unexpected charges, since canceling requires speaking directly with a customer service representative. Unfortunately, no one has answered my calls—I’ve only been able to leave voicemails and submit messages through their website, with no response so far.
Overall, the cancellation process has been frustrating and unnecessarily time-consuming. The lack of transparency from customer service left me feeling misled. While the supplements themselves might work for some people, the company’s billing practices have caused me to lose trust. I strongly urge anyone considering BrainMD to carefully review the checkout process and watch out for pre-selected or hidden subscription options.
Risposta di BrainMD
John, thank you for taking the time to share your experience. We’re sorry to hear how frustrating this was and appreciate you reaching out.
We want to provide a bit of context around how subscriptions work on our site. Subscription options are presented on the product page and again during checkout, with a clear choice between a one-time purchase or an optional subscription before an order is placed. Our intention is always to be transparent and make the experience as straightforward as possible.
We also want to clarify that customers do not need to speak with a representative to cancel a subscription. Cancellation requests can be submitted by email or live chat, in addition to phone support, and our team is always happy to help through whichever channel is most convenient. We apologize for the delay in responding here as well, as we’re new to actively managing Trustpilot reviews.
Our customer support team is available by phone, email (support@brainmd.com), and live chat on our website, and feedback or reviews can also be submitted directly through our site. If you haven’t already connected with us, we’d welcome the opportunity to review your account and help resolve any remaining concerns. Thank you again for sharing your feedback.
Amen Clinic is amazing, but BrainMD is crazy shady. I had a subscription that I cancelled for two years. I even deleted my credit card from their website. One morning I woke up and got a thank you for your order email for something I did not order. It turned out they resumed my subscription without my consent for no reason after two years. I contacted them immediately and they still sent out the first order and refused to refund. I had to mail a product I never purchase in the first place back. It's a complete fraudulent practice from their side. They customer service could not give me a straight answer how it happened. They only said my subscription was on pause for one year. But I didn't get anything for two years. There's nothing on their website that says my subscription was paused and will be active ever again in the future either. Do yourself a favor by staying away from BrainMD. They'll abuse your credit card and refuse to provide a refund.
Risposta di BrainMD
Wei, thank you for taking the time to share your experience. We understand why this situation felt upsetting and appreciate you raising your concerns.
This issue was reviewed and addressed directly on your account at the time, and while we can’t go into specific details publicly, we want to reassure anyone reading that billing concerns are taken seriously and handled once we’re able to review the account details with the customer.
We also want to apologize for the delayed response here. We’re newer to actively managing Trustpilot reviews, but we’re committed to monitoring feedback and responding going forward. Outside of this platform, our customer support team is always available and happy to help by email, live chat, or phone, and customers are never required to speak with someone by phone if they prefer not to.
Thank you again for sharing your feedback. We take it seriously and use it to help improve how we support our customers.
Shipped from China.
I got my saffron x6 packs from the website. It came as a huge surprise to find my tracking number was coming from china.
I wish they would be transparent about where they make their supplements. I want to see certificates. Supplements can contain harmful things in them - especially if there is no oversight.
I contacted their customer service and didn’t get any reply. Contacted different email address and crickets… I can’t believe I got scammed!
Risposta di BrainMD
Victoria, thank you for sharing your concerns. We understand why this experience would feel alarming, and we appreciate the opportunity to clarify.
Orders placed directly through BrainMD are shipped from our own fulfillment facility in Irvine, California, and our supplements are not manufactured in China. Product safety, quality standards, and oversight are extremely important to us, and we’re always happy to answer questions or provide clarity around sourcing and manufacturing.
Based on what you described, it’s possible this order was placed through an unaffiliated or impersonator website. Unfortunately, as products like Happy Saffron have gained visibility on social platforms such as TikTok and have supported over 10,000,000 happier days (servings), we’ve seen an increase in unauthorized, look-alike sites that are not connected to BrainMD. Orders placed through those sites are not fulfilled or supported by us.
We’re also sorry to hear you weren’t able to connect with support at the time, and we apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. While we can’t access orders placed through unaffiliated sellers, our team is always happy to help confirm whether an order came directly from BrainMD or answer questions about our products and quality standards via email, live chat, or phone.
If you’d like, please reach out to us at support@brainmd.com
with any details you have, and we’ll do our best to assist. We appreciate you bringing this to our attention and understand how frustrating situations like this can be.
I was able to very easily subscribe on this website for recurring delivery. However, I am required to call during business hours to cancel the subscription. I am not impressed! I feel such practices are not in the customer's best interests and am very unlikely to do business with them again.
Risposta di BrainMD
Dan, thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
We want to clarify that customers are not required to call during business hours to cancel a subscription. Subscription cancellations can be requested through email or live chat, in addition to phone support, and our team is happy to help through whichever option is most convenient.
We understand how important flexibility and ease are when managing recurring orders, and we’re sorry if that wasn’t clear or if your experience gave the impression otherwise. Making sure customers feel in control of their subscriptions is important to us.
We also apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. If you’d like assistance or have any remaining questions, our support team is always available by email (support@brainmd.com
), live chat, or phone, and we’d be glad to help.
Thank you again for your feedback. It helps us better understand where clarification is needed.
The main reason I give 4 stars is I'm feeling better taking their supplements and although it is definitely expensive (ridiculously if you don't buy when they're on sale or have a coupon or subscription), it's cheaper than buying all these ingredients separately. Example: I can get GABA anywhere but not with the extra stuff BrainMD puts in theirs, like B6, Magnesium Malate, Magnesium bisglycinate, lemon balm extract and L-Theanine. Also, I don't think I'd be buying from Brain MD if I hadn't made the decision to invest in an ADHD assessment at Amen Clinics. Recovering from ADHD is important enough to me and I'm uneducated about it (newly diagnosed) so Amen's books, clinics, and supplements have been worth it to me. A few years from now, after experimenting with other supplements I may go off some of the ones I buy here if I cant tell the difference but for now I'm pretty happy. Different ADHD types need different brain chemicals to feel better (see Healing ADD by Daniel Amen), so me personally, I wouldn't just take guesses about what to buy on Brain MD without first reading the above book and (ideally) getting assessed by the Amen Clinics to determine which type of ADD you have.
Risposta di BrainMD
Susan, thank you so much for taking the time to share such a thoughtful and detailed review. We really appreciate you explaining what’s been helpful for you so far.
We’re glad to hear you’re feeling better and that the formulations have been a good fit for your needs. You’re absolutely right that many of our supplements combine ingredients that can be difficult to source or balance individually, and we aim to do that thoughtfully and responsibly.
We also understand your point about cost and value. Brain health is a meaningful investment, and we know it’s important for customers to regularly reassess what’s working for them over time. Our goal is to give people options, whether that’s taking advantage of sales, subscriptions, or choosing only what feels most beneficial at any given stage.
Thank you as well for sharing your perspective on learning more about brain health and ADHD. We appreciate your openness and your trust, and we’re glad BrainMD has been a helpful part of your journey so far. If you ever have questions or need support, our team is always happy to help.
This BrainMD associated with Amen Clinics (and owned by Dr. Amen) seems like it is designed to trick you into buying their supplements (only $400 per month(?)). I thought I was buying a 'one time' order and instead found out they put me on their monthly subscription service. And - the ONLY way to cancel it is if you call them during their office hours. I could not remove my credit card info either. TERRIBLE. AVOID. A company with any morals would not be doing business this way.
Risposta di BrainMD
Mark, thank you for sharing your feedback. We’re sorry this experience felt frustrating, and we appreciate the opportunity to clarify a few points for anyone reading.
BrainMD subscriptions are always optional and clearly presented on the product page and again during checkout, with a clear choice between a one-time purchase or a subscription. Pricing varies by product and quantity, and customers are never required to purchase large monthly commitments to shop with us.
We also want to clarify that calling is not the only way to cancel a subscription. Customers can request cancellation or make changes through email or live chat, in addition to phone support, and payment methods can be removed. Our intention is always to make subscriptions flexible and fully in the customer’s control.
We understand how billing concerns can feel stressful, and we never want anyone to feel misled or stuck. We apologize as well for the delayed response here, as we’re newer to actively managing Trustpilot reviews. Outside of this platform, our support team is available by email (support@brainmd.com
), live chat, or phone, and we’re always happy to help resolve questions or concerns.
I have purchased many of the products throughout the last 5 to 7 years. I am so glad to see the line of supplements have continue to increase. I have seen a remarkable difference the way my brain performs as a result of the supplements. I do work with a naturopath and a medical doctor to get labs done periodically to make sure I am doing well. I also take breaks from the supplements twice a week and vary what I am taking. I am very pleased with brainMD products and will continue to take. Brain health is not an easy fix. It takes work from supplements. exercise, mindfulness, breathwork and therapy or coaching.
Risposta di BrainMD
Rebecca, thank you so much for sharing your experience and for being a long-time part of the BrainMD community. We truly appreciate you taking the time to write such a thoughtful review.
We’re glad to hear you’ve noticed a positive difference over the years and that you’re approaching brain health in such a well-rounded, intentional way. Working with trusted practitioners, paying attention to labs, taking breaks, and combining supplements with movement, mindfulness, and breathwork reflects exactly how we believe brain health is best supported.
You’re absolutely right... there’s no quick fix, and progress comes from consistency, self-awareness, and caring for the brain from multiple angles. We’re grateful that BrainMD has been one part of that larger picture for you, and we truly appreciate your trust and continued support.
Thank you again for being with us over the years.
3 different forms of "invoice", all different from the last and the "free" wand was charged, but again different prices. Customer service not interested, dimissive or simply ignore E-mails. Now in the hands of my credit card company. Would never buy another thing from them. Nothing I bought made the slightest difference. Now the second time I have had an issue, but definitely the last. Buyer beware!
Risposta di BrainMD
Christine, we understand how frustrating it can be when order details don’t appear as expected, and we appreciate you sharing your experience. We also want to note that we’re newer to actively managing Trustpilot reviews, which is why this response is coming later.
For clarity, promotional or “free” items may still appear on order confirmations or invoices for tracking, customs, or system purposes, even though the item itself is not charged. Differences between documents can also occur due to currency conversion, taxes, or shipping adjustments, which can understandably be confusing.
We’re sorry to hear that your interactions with customer support felt unsatisfactory. Our intention is always to provide clear, respectful assistance and help resolve questions when they come up.
If you ever need clarification around an order or billing details, our support team is available by email at support@brainmd.com, phone,
or via live chat on our website.
Some very good products, however, if you want the best price you must subscribe for automated deliveries. BEWARE they will make you call to cancel during their operating hour. Super annoying. Dr. Amen is a Christian with deceptive business practices, very disappointed. All other companies you can simply cancel online.
Risposta di BrainMD
Ron, thank you for sharing your feedback and for noting both what you found helpful and what felt frustrating.
We want to clarify a few points around pricing and subscriptions. While subscriptions do offer an automatic discount for customers who prefer ongoing deliveries, they are entirely optional. One-time purchases are always available, and we also run regular promotions throughout the year that apply to one-time orders. Customers are never required to subscribe in order to purchase or receive savings.
Subscription options are clearly presented on the product page and again during checkout, with a visible choice between a one-time purchase and an optional subscription before an order is placed. Our intention is to be transparent and allow customers to choose what works best for them.
We’d also like to clarify that canceling a subscription does not require a phone call. Subscriptions can be canceled or changed via email, live chat, or phone, based on customer preference.
We also apologize for the delayed response here, as we’re newer to actively managing Trustpilot reviews. If you ever need assistance or clarification, our support team is available by email (support@brainmd.com
), live chat, or phone.
Possible Dangers and Side Effects
Too much 5-HTP in your body can cause a
spike in serotonin levels, resulting in side
effects such as:
• anxiety
• shivering
• serious heart problems
Some people who've taken 5-HTP supplements have developed a serious condition called eosinophilia-myalgia syndrome (EMS). It can cause blood abnormalities and excessive muscle tenderness.
It's not clear whether EMS is caused by an accidental contaminant or by 5-HTP itself. Keep this in mind when deciding whether 5 HTP is right for you.
There are other minor possible side effects of taking 5-HTP supplements. Discontinue use !!!!!
Read the reviews first people😳
We spent over $4,000.00 dollars to get even more jacked up🤔
Their follow-up is very bad😳
That (5-htp that's what's f'ing you up people 😳)
But google like I did see for yourself so, (LAWSUIT/CLASS ACTION )!!!!!!
TO MUCH (SERITONIN WILL JACK U UP AND THEY HAVE ZERO WAY OF TELLING U WERE YOUR ON SERITONIN LEVELS ARE🤔)
I'VE HAD A ACTUAL LADY CALL ABOUT MY REVIEW STATING WHY I SAY (BAD, BAD, BAD, BAD )!!! BECAUSE IT'S"BAD!!!!
THEN SHE GOT DEFENSIVE 😳
DON'T BE FOOLED AFTER GETTING HAD SPENDING OVER $4,000.00😳
THERE A JOKE BAD FOR U GREAT FOR THEM !!!
ASK YOURSELF AFTER U MADE YOUR APPOINTMENT DID THEY HAVE U DO VITAMIN LAB WORK 🤔NO....
U ARE GOING TO GO BE A LAB RAT😳
FIRST GET SCREWED MONEY TAKEN FIRST😳
THEN BUY MEDS HIDE IN BOTTLES CALL SUPPLEMENTS 🤔 FIRST.
READ PEOPLE !!!
Risposta di BrainMD
We are reviewing this post with Trustpilot, as it does not reference a specific BrainMD product or a verifiable experience with our company. We will follow up here once the review has been completed.
I took the test to see which supplements I needed for my memory. The test results recommended the blue and white box called, "Brain and Body Power." I really didn't have the money but I want to have a better memory so much, I decided to trust them. After I took all the supplements and didn't feel any better, I called them. They said well most of it is a multivitamin and there is only a small amount of the ingredient for memory, and that I could buy a specific supplement for memory only. I was so disappointed. A hundred plus dollars is a lot of money for a multivitamin. I don't think I'll ever trust this company again.
Risposta di BrainMD
KitKat, thank you for taking the time to share your experience. We understand how discouraging it can feel to invest in something you were hopeful would help, especially when you’re trying to support your memory and overall well-being. We also appreciate your patience in receiving a response here, as we’re newer to actively managing Trustpilot reviews.
Our assessments are designed to offer general guidance based on the information provided, not to diagnose or guarantee specific results. Products like Brain & Body Power are intentionally formulated as broad, foundational supplements meant to support overall brain and body health, rather than focusing on a single ingredient or concern.
We recognize that everyone’s needs and expectations are different, and it’s understandable to feel disappointed if a product doesn’t align with what you were hoping for. Feedback like yours helps us continue working to improve how we explain assessments, product purposes, and available options so customers can make informed decisions.
We appreciate the opportunity to clarify how our assessments and products are intended to be used.
Let me start with the supplement called TRYOSINE . I have a condition called Trichotillomania which is hair pulling, and profuse nail biting, I got this supplement in hopes that it would help me with the fact that I can't focus and I'm tired all the time in my brain. WELL LET ME TRLL YOU SOMETHING!!! I am shocked and delighted with the results of this supplement. I have only taken it for a month, but it has done wonders for me, I have been a hair puller since the age of 12 starting with eyelashes and eyebrows, and then I moved to the hair on my head when I was 21. I am now 64 and have struggled with it for years..... Since taking the supplement have NO URGE TO PULL HAIR OR BITE NAILS. My nails are long and lovely and my hair is growing in nice and thick. This is an honest to God TRUTHFUL REVIEW . I have taken other supplements with the brain Clinic and I like them but the TRYOSINE hits the mark all by itself. I thank God I kept trying until I found the one I really liked the best and the one I needed the most. I wish I could talk to Dr Daniel Amen myself and thank him. This has given me a huge relief if you don't have these conditions you'll never know how fantastic it really feels to be free
Risposta di BrainMD
Eileen, thank you so much for taking the time to share your experience. We’re genuinely glad to hear that you’ve felt positive changes and relief while focusing on your overall brain health.
We appreciate you highlighting how meaningful this journey has been for you. While individual experiences can vary, our goal is always to provide thoughtfully formulated supplements with clear labeling so customers can make informed decisions as part of their broader wellness routines.
We also encourage anyone considering supplements to review ingredient information carefully and consult with a qualified healthcare professional to determine what’s appropriate for their individual needs.
Thank you for sharing your story and for being part of the BrainMD community.
It only took me one article to tell that the writers on some articles are biased. One thing I saw was about ways to strengthen your brain, and it presented action or First-Person-Shooter video games as a bad thing when, however, studies have shown that playing games like these can actually SHARPEN your brain by improving decision making skills. I’m not going to condemn the entire website because of one article but I think there should be someone to fact check these articles before they’re posted.
Risposta di BrainMD
Apollo, thank you for taking the time to share this feedback. We appreciate the thoughtful way you approached it.
Our educational content is intended to reflect research-based perspectives around brain health, but we recognize that science continues to evolve and that different studies can sometimes reach different conclusions. Topics like gaming and cognitive performance can be nuanced, and reasonable people can interpret the research in different ways.
We value feedback like this and take it seriously as we continue reviewing and refining our content to ensure it’s accurate, balanced, and clearly communicated. Input from readers helps us improve.
Thank you for sharing your perspective.
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