Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
Great service Ordered online collected the following day, spoke to I think James on the phone who was very helpful with his knowledge about the product.
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Scritti dall'azienda
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Informazioni di contatto
Manfield Way, PL25 3HQ, St Austell, Cornwall, Regno Unito
- 01726 793279
4,7
Eccellente
336 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Bradfords - St Austell BBS
Hi Pablo,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Risposta di Bradfords - St Austell BBS
Hi Rich,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Friendly
Friendly, chatty member of staff who went out of his way to help me load the car.
23 marzo 2022
Risposta di Bradfords - St Austell BBS
Hi Jayne,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in St Austell!
We hope to see you again soon.
Kind Regards,
Charlotte
Nothing was too much of a problem.
Nothing was too much of a problem. Emails replies were super fast. Fantastic service and i HOPE you carry on the great service.😊🚑
10 marzo 2022
Risposta di Bradfords - St Austell BBS
Hi Mike,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish!
We hope to see you again soon.
Kind Regards,
Charlotte
Poor Customer Service and Waste of Time and money
Placed a large order on the Friday for delivery on the following Tuesday. Had a phone call on the Monday to say that due to bad weather the complete order would be delivered on Wednesday. On Wednesday morning they rang to say that half of the order wouldn’t be delivered, leaving the two trades I had paid for unable to do the work required. Was told that the remaining items would be delivered last drop Thursday or first drop on Friday, however they didn’t turn up until 16:00 on the Friday wasting another day of trades at my expense. Won’t be using again, despite the products being decent, complete waste of my time and money.
27 febbraio 2022
Risposta di Bradfords - St Austell BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us and I apologise greatly for this.
I have forwarded this on to branch management to investigate further.
Kind Regards,
Charlotte
Risposta di Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Risposta di Bradfords - St Austell BBS
Hi JC,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in St Austell.
We hope to see you again soon.
Kind Regards,
Charlotte
Brilliant delivery team
Even though we live in a difficult to access location, the delivery team were brilliant, even arranging a second delivery to prevent some of my order getting wet in the recent storms. Thank you St Austell !
20 febbraio 2022
Risposta di Bradfords - St Austell BBS
Hi Denise,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from our team in St Austell.
We hope to see you again soon.
Kind Regards,
Charlotte
I always use Bradfords
I always use Bradfords. Consistently reliable and friendly service. Delivery driver always happy to help place awkward loads where needed.
17 febbraio 2022
Risposta di Bradfords - St Austell BBS
Hi Antony,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you continue to have a positive experience with us and that you are more than happy with the service that you receive!
We hope to see you again soon.
Kind Regards,
Charlotte
Top product and service
Top product and service and delivery arranged in advance with a call on the day. Driver friendly and helpful.
8 febbraio 2022
Risposta di Bradfords - St Austell BBS
Hi Jon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in St Austell.
We hope to see you again soon!
Kind Regards,
Charlotte
No quibble exchange
While we had to have one door replaced twice due to damage with the exception of one very rude member of staff on the phone all other staff were very helpful and the door was changed without any question.
1 gennaio 2022
Risposta di Bradfords - St Austell BBS
Hi Lynn,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that we were able to help you with your returns and the exchanges on your doors.
I apologise for the rude member of staff that you encountered on the phone. If you would like to discus this further, please do contact myself at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Risposta di Bradfords - St Austell BBS
Hi Mr Davies,
Thank you for taking the time to leave us a review.
I am pleased to see that you found it easy to place your order and that you are more than happy with the service that you received.
Please could you change the star rating on your review to accurately reflect the experience you had with us?
Kind Regards,
Charlotte
Delivery instructions not followed :(
I had a tonne bag of sand delivered while at work and gave very specific instructions about where I wanted it to be dropped off. When I got home it was in an entirely different place. Very annoying.
A shame as very quick delivery and normally very good.
22 novembre 2021
Risposta di Bradfords - St Austell BBS
Hi Lucas,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due your delivery instructions not being followed.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the issuing branch and find out why this happened.
Kind Regards,
Charlotte
Staff really helpful.
24 ottobre 2021
Risposta di Bradfords - St Austell BBS
Hi Harry,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very helpful and informative customer…
Very helpful and informative customer service, would definately use again
3 ottobre 2021
Risposta di Bradfords - St Austell BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from our team in St Austell.
We hope to see you again soon!
Kind Regards,
Charlotte
Great Service from Bradfords St Austell
Items delivered exactly as ordered and on time. The delivery driver went out of his way to place the heavy items in a safe and convenient place. Will order again based on this experience.
2 ottobre 2021
Risposta di Bradfords - St Austell BBS
Hi Colin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
I would just like to thank Bradfords St…
I would just like to thank Bradfords St Austell for excellent service, delivery today had difficult site but arranged to meet off site and transfer to our vehicle, special thanks to Alan Transport Manager for arranging and Matt the driver for patience and professional approach.
Many thanks again
Paul
30 settembre 2021
Non scritta su invito
Risposta di Bradfords - St Austell BBS
Hi Paul,
Thank you for taking the time to leave us a review about our St Austell branch.
I am pleased to hear about the excellent service provided by our team who provided a patience and professional approach.
If there is anything else that we can do for you please do not hesitate in emailing Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
Excellent service
21 settembre 2021
Risposta di Bradfords - St Austell BBS
Hi Larry,
Thank you for taking the time to share your experience.
I am pleased to hear that you received excellent customer service from our St Austell branch.
If there is anything else that we can do for you please do let us know.
We look forward to seeing you again soon!
Many Thanks
Megan
Ordered goods for delivery. Great service.
Ordered goods for delivery and used an online offer of 10% off and free delivery over £100 which was ideal for my needs. Delivery came the following week on time and the driver was very helpful and really went the extra mile to help out. Would definitely use Bradfords again and would recommend.
22 agosto 2021
Ali ali property maintenance 3
Extremely good service people are friendly and helpful I been using bradfords since 2003 very kind service thanks for helping me for my all building maintenance work ali
1 agosto 2021
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