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Valutata 1 stelle su 5

Christmas delivery due 22 Dec (so in good time for Christmas) not delivered. Delay was caused by DPD but Boxxfresh are still responsible for arrangements with their 3rd party suppliers. Rather than... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been a Boxxfresh customer for a few months now and I cannot fault their service! Great produce that lasts a good amount of time and is much tastier than supermarket. I also appreciate their no plastic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been meaning to create a review for some time now, as I'm a pretty regular customer. Finding Boxxfresh has been one of the positive outcomes of these past couple of years, originally driven by co... Leggi di più

Valutata 5 stelle su 5

I have been a very happy weekly customer with Boxxfresh since 2016. The veg and fruit have always been exceptional in freshness, quality, and value. I was delighted when they started selling other or... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di consegna di prodotti alimentari
  2. Fornitore di prodotti alimentari
  3. Mercato di prodotti freschi
  4. Negozio di frutta e verdura
  5. Negozio di alimenti per la salute
  6. Azienda agricola biologica

Scritti dall'azienda

Our Boxxfresh mission is simple: we're here to help you eat more of the good stuff! No subscription required. We deliver farm-direct seasonal produce & gorgeous groceries to your front door at supermarket-beating value; without the plastic, food miles or faff. With 100's of quick & healthy recipes to inspire, you'll be making veg the main event in no time.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

26 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(26)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Christmas disaster

Christmas delivery due 22 Dec (so in good time for Christmas) not delivered. Delay was caused by DPD but Boxxfresh are still responsible for arrangements with their 3rd party suppliers. Rather than deliver late, DPD destroyed the boxes of vegetables. No communication until a complaint made. Boxxfresh should have made it clear to DPD that boxes should still have been delivered, this is bad management of 3rd parties by Boxxfresh and totally inexcusable poor account management.

27 dicembre 2022
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Risposta di Boxxfresh

Hello Edwina, I am very sorry you were so let down this Christmas. Unfortunately this was something that was completely beyond our control. Having made it very clear to DPD to not destroy the boxes, this was ignored. Please accept my sincere apologies. Kind regards Kelly

Valutata 5 stelle su 5

Friendly local company

I have been a Boxxfresh customer for two years now, finding them during lockdown whilst looking for a local, ethical home delivery company. I feel very lucky that Boxxfresh is local to me, as is much of the produce in my box. I have not been disappointed and order regularly now. I really enjoy choosing from all the products on offer on the easy to use website, all plant based, and then delivery day is like Christmas unpacking a sturdy box full of delicious fresh fruit and vegetables, with no unnecessary packaging. I love having to eat with the seasons. Everything has always been top quality and lasts well. However it is the personal feel to this company which sets it apart and makes you feel like a valued customer, they call if there is a problem (very rare), no unexpected substitutions here. Kelly pops up on social media to say hi and share tips and recipes which all feel “do-able”. I have also bought several different cook the recipe boxes and find this is cost and waste saving buying only what you need. Boxxfresh has definitely helped us achieve our goal of eating more plants.

23 agosto 2022
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Risposta di Boxxfresh

Hi Julie
Thank you so much for taking the time to leave us a review. I am so delighted to hear how happy with your deliveries and have achieved your goal of 'eating more veg'... this is just brilliant! Thank you for your ongoing support. Have a lovely day, Kelly xx

Valutata 5 stelle su 5

Finding Boxxfresh and not turning back

I found Boxxfresh in the first Lockdown and have remained with them since. The produce is excellent quality and is environmentally packed in a very sturdy box. The website is very well-designed and clear to follow. There is rarely a problem with sourcing produce as the website is regularly kept up to date but when anything is out of stock (or the owner feels its not up to their standard), I get a personal phone call to arrange a refund or to get the item added to the next order. I once witnessed rough treatment of my order from the delivery driver, so I called the courier company directly to report it. Only moments later I had a call from Boxxfresh apologising, saying she was resolving the issue for me. Can't recommend them highly enough.

1 giugno 2022
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Risposta di Boxxfresh

Hi Marie
Thank you so much for taking the time to leave us such a lovely review, I am delighted that you are happy with what we do here at boxxfresh and supporting us as a fantastic customer. Kelly xx

Valutata 5 stelle su 5

I have been a Boxxfresh customer (on…

I have been a Boxxfresh customer (on and off) for two years and even though I occasionally try a different company for diversity - I always return. Seasonal veg is excellent and it is all UK grown - so no imports. The packing of the produce is also brilliant and the actual box for DPD delivery very strong - so nothing gets damaged in transit. Fully recommend this company.

22 maggio 2022
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Risposta di Boxxfresh

Thank you so much for taking the time to leave a review. All feedback is so appreciated for us continue to give the best service and of course veggies to our customers. Have a lovely day - Kelly x

Valutata 5 stelle su 5

I wasn't keen on the packaging with my…

I wasn't keen on the packaging with my first box but the vegetables are beautiful. This is my second box just and I'm delighted to say that the packaging is a million times better. I love how the rocket and spinach are in proper sealed bags. I'm extremely happy so will buy again soon.

5 gennaio 2022
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Risposta di Boxxfresh

Hi Sophia - thank you so much for taking the time to leave a review. I am delighted you are happy with your delivery. Enjoy, Kelly

Valutata 5 stelle su 5

Fantastic!

I've been meaning to create a review for some time now, as I'm a pretty regular customer. Finding Boxxfresh has been one of the positive outcomes of these past couple of years, originally driven by convenience and a desire not to visit a supermarket. Now it is so much more - supporting a local business, less plastic waste, great fruit and veg. I also love the recipes which provide much needed inspiration and we are eating better as a result. Thanks to you all for providing such a great service

23 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Food So Fresh.

I haven't shopped with Boxxfresh for quite a while as I've been buying my produce from 'A Supermarket!' I have never seen so much plastic in my life! even 1 banana! A lot of supermarket wrappers can't be re-cycled??? This making that item far more expensive! A lot of the items at Boxxfresh are wrapped up in lovely paper bags and the fruit so veg are loose in the boxes allowing them to breathe. What would you rather have - a tomato 🍅 that smells of plastic or one that smells lovely and fresh on the vine? There's no waste with Boxxfresh, the box is recycled that's what I love 💘 about it I'm putting my new order in next week, I'm even going to try the recipes. I LOVE the sweet potato bread 🍞, it's gorgeous!.

12 ottobre 2021
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Risposta di Boxxfresh

Hi Jane, thank you so much for your lovely review. We’re delighted to hear you’re enjoying our service and loving our plastic free fruit & veggies 🥕 can’t wait to hear what recipes you try! We’d love to see 😋 Have a great day, from the Boxxfresh Team 🌽

Valutata 5 stelle su 5

Happy customer

Very nice vegetables and the best sweet potato sour dough bread - really delicious and very filling - my favourite product . Highly recommend

5 aprile 2021
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Risposta di Boxxfresh

Thank you for your lovely review. We hugely appreciate all feedback and I am delighted you enjoyed your delivery. Have a great day Kelly

Valutata 5 stelle su 5

Happy repeat customer!

Been a Boxxfresh customer for a few months now and I cannot fault their service! Great produce that lasts a good amount of time and is much tastier than supermarket. I also appreciate their no plastic and no air transit policy. Delivery is always prompt and I've never had any issues with bruised or damaged produce.

6 marzo 2021
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Risposta di Boxxfresh

Hi Sam
This is so great to hear and hugely appreciate to leaving us a review. Have a great weekend, Kelly

Valutata 5 stelle su 5

First box received yesterday and…

First box received yesterday and extremely pleased. Much better than other box delivery services I’ve used, love the packaging (or lack of) and the fact you choose the box contents. Will be enjoying using this company in the future! Highly recommend.

27 febbraio 2021
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Risposta di Boxxfresh

Really delighted you were happy with your first delivery, thank you so much for taking the time to leave us a review, all feedback is hugely appreciated .
Have a great Sunday - Kelly

Valutata 5 stelle su 5

Excellent online Fruit and Veg

Hi I recently qualified from being a student nurse and as a student it was financially difficult to be able to afford weekly deliveries. So I committed to once a month and loved every delivery. The quality of vegetables and fruit was outstanding, and they last a lot longer than most supermarket brands. Cant wait for my delivery next week

20 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality fruit and veg with no plastic

Tried a few different veg box companies - but the quality from these guys is second to none. I appreciate being able to select what I want from their seasonal range. Always comes safely packaged in the box and with no plastic! All in all good value and delivery by DPD - the best delivery company, in my opinion.

2 dicembre 2020
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Risposta di Boxxfresh

Thanks Johnathan for taking time to share your positive experience and detailed review. I can see from your other posts that you're a discerning reviewer and someone that consciously chooses to avoid plastics, which makes it all the more meaningful for us. Kind regards, Boxxfresh

Valutata 1 stelle su 5

I wrote a very honest opinion of the…

I wrote a very honest opinion of the owner of this company a few weeks ago; a rude, arrogant woman, who is clearly so ashamed of her behaviour that she has asked TrustPilot to ask me to remove her name from this review. I had quite a laughable reply to my last review, saying that she has contacted the police because apparently I threatened her and was abusive. No such thing happened and I wait with bated breath for the police to contact me.

I have since, contacted similar authorities for advice over legal action against false accusations, libel and deformation of character.

What a strange, ludicrous woman. If you have any sense buy your veg elsewhere. It is cheaper, fresher and when constructive criticism is given they don't become aggressive or rude. This woman is truly vile.

26 novembre 2020
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Risposta di Boxxfresh

Chris, thank you for your brutally honest opinion, but this is not constructive criticism. As stated in response to your previous posting, we never like to lose a potential customer but in your case we're happy to make an exception. All our phone calls are monitored for training and order processing purposes. We take the safeguarding of our staff extremely seriously and do not accept any abusive or harassing behaviour. In three years of Boxxfresh customer management and thousands of queries solved, we have never experienced such abusive and threatening conduct as with your call, in which you threatened to 'punch [our owner] in the face'. As stated, any further attempts to harass or threaten our team will be handed over to the police and legal action pursued.

Valutata 2 stelle su 5

£17 box / min £25 spend??

Great selection of locally sourced seasonal fruit & veg. Great to be able to pick items. Great website with recipes.

Why advertise a £17 for 10 item box with a min £25 spend?? A fair minimum spend delivery charge is ok, not spending £8 on things I don’t need. I was about to buy, now you’ve lost a customer.

19 novembre 2020
Non scritta su invito
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Risposta di Boxxfresh

Thanks for taking time to share your feedback Stuart and sorry you didn't buy from us. The minimum spend required to get a Boxxfresh delivery depends on where your address is in the UK. Adverts that we place with Facebook and Google do not always geographically locate to your IP address, so this is why you have not been able to complete your order for a £17/delivery. With a wide range of ethically sourced and plastic free grocery products that are fairly priced, and the ability to build your own box with produce that you like rather than a subscription box, Boxxfresh is built around helping our customers get value for their money. We would like to find out more about your experience, please email us info@boxxfresh.com and we will pick this up as a priority.

Valutata 5 stelle su 5

Receiving my box each week is such a…

Receiving my box each week is such a treat...they really have thought through all the details, including the best quality veg. It’s surprisingly economical too. I love it thank you Boxxfresh crew!

17 novembre 2020
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Risposta di Boxxfresh

Super review thanks Kimberley. We really appreciate it when someone makes the effort to share their quality experience and comment on Boxxfresh value for money. Thanks for supporting us, Boxxfresh.

Valutata 5 stelle su 5

I have been a very happy weekly…

I have been a very happy weekly customer with Boxxfresh since 2016. The veg and fruit have always been exceptional in freshness, quality, and value. I was delighted when they started selling other organic ethically produced groceries. They are improving their service all the time, I also love the recipes included in the box each week! On the odd occasion something has been missed or damaged (2 times in 4 years) I have emailed and received great support from Kelly and the team. I give them ten out of ten!

17 novembre 2020
Non scritta su invito
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Risposta di Boxxfresh

Lovely review thanks for sharing Veida. We really value your support, especially as you have been with Boxxfresh since our very humble beginning. The customer team always love chatting with you and we're delighted you love our recipes. Kind regards, Boxxfresh.

Valutata 5 stelle su 5

I've never had fresher veg in my life

I've never had fresher veg in my life. And the packaging is great! All the veg kept safe. I would much prefer to receive veg in brown paper bags rather than plastic netting (suggested in another review).

17 novembre 2020
Non scritta su invito
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Risposta di Boxxfresh

Thanks Timothy, we love it when customers share their delight at the freshness of their Boxxfresh produce. It makes the hard work worthwhile - as much of what we sell is harvested fresh the day before delivery. Best wishes, Boxxfresh

Valutata 5 stelle su 5

We love receiving our box of veg from…

We love receiving our box of veg from boxxfresh, it really takes all the faff out of our supermarket shop. The products are always fresh and well presented. We love the meal ideas too. I would love to see a gift box option to gift friends at Christmas.

17 novembre 2020
Non scritta su invito
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Risposta di Boxxfresh

Thank you Joanna for your considerate review of our service. We are delighted you love the recipe ideas.

We're glad you suggested we should launch a gifting option, so have just introduced a GIFT CARD voucher for £20/£50/£50 that can be bought on the website and sent as a gift. Many thanks, Boxxfresh.

Valutata 5 stelle su 5

A fantastic company with wonderful products!

A fantastic company with a friendly and earth conscious ethos. It fills me with joy every time I receive my weekly order, such wonderful produce and a great selection of grocery products too. The product quality is really second to none and any problems I have had have been swiftly resolved by the super helpful customer services team.

17 novembre 2020
Non scritta su invito
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Risposta di Boxxfresh

What a lovely review SS, we really appreciate your thoughtful words as your positive experience will help others. Best wishes, Boxxfresh.

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