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Valutata 5 stelle su 5

I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who... Leggi di più

Valutata 1 stelle su 5

This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the glob... Leggi di più

Valutata 5 stelle su 5

...generally panicky about buying presents -birthdays/Xmas etc... genuinely want to give thoughtful special presents to those special to me and to find unique stuff for my (well deserving!)self too b... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori di moda
  2. anche in
  3. Gioielleria

Informazioni fornite da varie fonti esterne

We’ve done everything we can to make your Boticca experience a delightful one, but now and then, things do go wrong. In the event of a problem, our warm, friendly customer service team will be on hand to help. Multilingual, passionate, and patient, our team is happy to assist you in any scenario.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

67 recensioni

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3 stelle
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4,2

Tutte le recensioni

(67)

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Valutata 1 stelle su 5

Boticca is ok but really disappointed with the earrings

They just broke in my hands this morning, while putting it !! I bought it several weeks ago and took good care of it. This is unacceptable.

16 luglio 2015
Non scritta su invito
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Risposta di Boticca

Hello Lorena,

We are really sorry to hear about this. I believe Customer Service is in touch with you and a new pair of earrings will be sent to you; we have also asked the designer to make sure of the quality of it.

Kind Regards,
The Boticca Team

Valutata 1 stelle su 5

Uniquely awful!!

This has got to be the worst shopping experience ever! It wasn't just that the item never made it to me (stuck at local customs despite Boticca's grand claims) it was the awful customer service experience that followed. The customer service lady couldn't even be bothered to know what I had ordered, and kept sending me emails saying she was on top of things. I tried calling them, no one answered, I left a message asking to be called back. Finally I had to tweet them, Boticca and founder Kiyan Foroughi, yet no one thought that my custom was important enough for them to take the time out and call me. The drama continues 15 days on have finally asked for a refund to be told that it will be credited within 8 days. Still no phone call, no acknowledgment of their incompetence. Just an example I received an email confirming my cancellation and within seconds received another one confirming that my order had just shipped (15 days after ordering it). There is obviously a complete system failure at Boticca, but what is sadder is that no one cares.

13 luglio 2015
Non scritta su invito
Logo di Boticca

Risposta di Boticca

Dear Umbereen,

We're deeply sorry your Boticca experience was not satisfying. Unfortunately refunds can take up to 8 days to appear on customer's account and I am afraid we are not able to speed it up. We do understand your frustration and Customer Service will be in touch with you to offer you a compensation.

Kind Regards,
The Boticca Team

Valutata 5 stelle su 5

Hate the handbag -sorry

I have purchased some great bags through Boticca, but this last one is a real horror.
I would like to return it please, and would appreciate hearing from you as to how to do this.
Thank you.
Dr. Jane Wilde

8 luglio 2015
Non scritta su invito
Logo di Boticca

Risposta di Boticca

Hello Jane,

We are really sorry to hear about this. A member of our customer service team will be in touch with you shortly.

Kind Regards,
The Boticca Team

Valutata 5 stelle su 5

Brilliant service

Received a gift from this website, delivery was quicker than expected, amazing quality and unique pieces, love this website and the jewellery I recieved!

18 giugno 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent products

I have purchased various items from boticca and have always been pleased by the excellent variety of products they have. Easy to use website. Deliveries arrive on time and well packaged.
would certainly recommend Boticca.
Linda
Hertfordshire

17 giugno 2015
Non scritta su invito
Valutata 5 stelle su 5

Very happy Great Purchase !

I really liked the DAPHNY RAES bag and SARAH KOSTA Yellow Spring Sparkling Quartz Earrings. The quartz stone on the earring was broken when it was delivered. I returned it to Boticca in London who is kindly replacing. Excellent experience. Kind regards, Faranak Foroughi

17 giugno 2015
Non scritta su invito
Valutata 5 stelle su 5

Their stories become mine

I love Boticca, and the designers they showcase. Incredible, unique, and beautifully crafted - each piece truly represents a special moment in my life. The speed with which they travel across the globe is amazing, and the items - every single one - have always exceeded my expectations.

17 giugno 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent service provided

I ordered a handbag which was great and as described on the website.
The surprise was the handwritten little card from the designer. It was a very nice touch.
I really appreciated the service and how quickly it was delivered.

11 giugno 2015
Non scritta su invito
Valutata 5 stelle su 5

Delighted

I was absolutely thrilled with my beautiful bag . I had been searching for a while to find the colour I needed .
Ordering was very easy and delivery quick.
The quality of my bag is exceptional- love it love it love it

21 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

A bumpy start but absolutely efficient handling of any problem by Boticca

I had earlier given Boticca a one star review because I was forced by DHL to pay customs duty. Boticca however dealt with the problem with efficiency and refunded me the entire amount paid.

I feel this is a company that truly cares for it's customers and actually listens to a problem. I would not hesitate to purchase from Boticca again. Even if there is a glitch, I know it will be sorted out.

8 maggio 2015
Non scritta su invito
Logo di Boticca

Risposta di Boticca

Hello Esther,

Thank you for bringing this to our attention and we are very sorry to hear you have had an unsatisfactory shipping experience. You should not have to pay any customs fees and we apologise for this mistake.

I believe Chrystel from Customer Service is in touch with you regarding this issue and we will make sure to resolve this for you promptly.

All the best,
The Boticca Team

Valutata 3 stelle su 5

The shopping experience was pleasant, but I was disappointed with the product!

I thought the description of the Small Antique Compass Black Dial sounded awesome, but I was pretty disappointed when the necklace arrived. It feels pretty cheap and my compass is definitely NOT one that "really works."

*And an update to this review...Bottica's customer service was brilliant. They responded so quickly to my issue with the product and sent a replacement right away. I'd order again from Bottica based on their service alone!

5 maggio 2015
Non scritta su invito
Logo di Boticca

Risposta di Boticca

Hello Molly

We are very sorry to hear the compass didn't work. We hope the second one the designer sent to you is working properly and that you are now happy with your order.

Kind Regards,
The Boticca Team

Valutata 5 stelle su 5

Incredible!

I finally got this incredible piece of art (seriously, it IS a piece of art!) and I am so very happy and thankful for it! I am really thankful to the artist for sharing their talent and vision with us (well, me)!

1 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

Fastest delivery ever

I was looking for a long time for the perfect bag to ride a bike and go to work with. Found this on Bottica "Mary + Marie - Apocalypse Now Shoulder Bag/Backpack
" and it arrived within two days in Germany. Would never have found it and even would never have received it (because the brand comes from Australia), when not having Bottica.
Made my first business trip with it and even got some compliments for it. Very happy!

1 maggio 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

There was a problem with my bag a few months after purchase but the team at Boticca were fab about helping me resolve the situation with the designer. Would wholeheartedly recommend them:)

1 maggio 2015
Non scritta su invito

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