Academic Photo Diary

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Venduto da Bootsphoto.com

www.bootsphoto.com

•

18,2K Recensioni

4,0

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Dettagli del prodotto

  • Marchio: CEWE
  • MPN: 7648

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Valutata 1 stelle su 5

It is difficult to give it anymore than 1 star as whilst it was ordered 1 month ago, the first item never arrived, the second item is supposed to be in transit but has not arrived either. It transpires all products are printed in Germany, which is a shame. The helpline/customer services can be hit and miss. The first 2 calls were a waste of time. The third call was an exceedingly helpful Englishman, but sadly as yet nothing has materialised.

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Risposta di Bootsphoto.com

Simon Lala,

I am sorry to hear that you had difficulties designing your order. If you ever get stuck or need advice, you are always welcome to contact our customer service team for assistance.

I would also like to apologise for the problems you experienced receiving your order, as the first parcel
was returned to sender and we had to reprint it for you. According to the tracking, the reprint should have arrived on 23.12.2025. Additionally, I apologise if any upset was caused by your order being produced in Germany. We have production labs across Europe, as we are a German company, and each lab specialises in different products.

Thank you for your feedback, as we are always looking to improve our service. I sincerely apologise once again for any distress this situation may have caused.

Kind Regards,
Mya
Customer Service Support.