I asked TWO assistants behind the counter if I was buying the right replacement head for my electric toothbrush (Iah the brush and old head with me and showed them). They said yes. It didn't fit and w... Leggi di più
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Scopri cosa dicono le persone
Currently pregnant picked up the wrong pregnancy vitiams I picked up omega 3 concercaption instead of during pregnancy . These vitiams cost me €25.i realised when i came home . The box was full sealed... Leggi di più
I used to be a very good customer of Boots but lately their customer service is appalling. I’ve sent in numerous emails regarding an issue with my advantage points. They’re not being added to my accou... Leggi di più
L'azienda ha risposto
I’m a regular Boots customer & today was my first visit to the “Dublin Point” Square shop which didn’t disappoint. The staff were lovely, especially Angelina who helped me locate what I wanted to buy... Leggi di più
Dettagli dell'azienda
- Negozio di prodotti di bellezza e per il benessere
- Negozio di prodotti di bellezza
- Farmacia e generi vari
- Venditore di prescrizioni mediche online
- Profumeria
- Farmacia
Scritti dall'azienda
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Informazioni di contatto
1,7
Pessimo
755 recensioni
Ha risposto al 56% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Damaged goods
Ordered a number of products from boots. On receiving same the products were all damaged and leaking.
I have contacted customer service over 5 times and no reply.
13 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Simple issue, handled poorly
I’m based in Ireland and purchased an electric toothbrush from Boots Ireland. The product arrived with a 2-pin shaver plug, which is not usable in most Irish homes as many residential bathrooms do not have shaver sockets. This was not clearly disclosed at the point of purchase.
The issue could have been resolved very easily with a low-cost adaptor, but customer service relied on repeated template responses and refused any goodwill solution. After considerable back-and-forth, the only option offered was return for refund. Very disappointing handling.
15 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid!
Very negative experience with online order. I placed my order on the 6th of January and I was informed that delivery date to my local Boots will be 10th of January. I've contacted Boots support on the 10th, as I needed those products as a gift the following day, and I was told to wait another 7 days for the order to be received. Today is 13th and still not a sign of my order. I definitely won't be ordering in Boots ever again as this is extremely unreliable.
10 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid Boots Ireland online shopping
Ordered Christmas gifts for a 12 year to be collected as advised on 23rd Dec in Golden island athlone store.No items there on arrival and was told they would not be delivered until 27th of December. Was lucky as the items were in store so was advised to purchase items and then money from online purchase would be refunded.
Still waiting on money to be returned despite 5 phone calls to customer service.Rang this morning 13th of January and was told it could be up to another 14 days before receiving it despite being told the same story on the 27th of December.Avoid shopping online with Boots Ireland would be my recommendation
23 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Not recommended terrible experience
Buying from boots stores in person and online has always been a terrible experience for me. When buying online on two different occasions my click and collect orders got lost it was a nightmare trying to get a refund I had to make multiple calls to their store and their technical support this went on for weeks. When I bought items for home delivery they arrived over two weeks late and the packaging was damaged. I often went to their stores and some of the staff are unhelpful and they act like they don't even want to be working there. One time I was asking where can I find a particular product in their store and the staff member was almost unwilling to answer any of my questions. Not recommended
12 novembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Quick and reliable service
26 dicembre 2025
Probably the worst customer service…
Probably the worst customer service I've ever encountered. They apologise over and over, and tell you they can't do anything over and over and over again. Their prices are extortionate, even when they have the "€12 Tuesday".
Keep away and support Irish-owned companies
6 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
No products received????
I ordered products from Boots on 23rd December... according to the online tracking it was estimated to be delivered 31st December 😒 I am still waiting and it is now 5th january??? I have filed my case but have received no communication about same.... so disappointed with the customer service that boots have to offer, ill be reluctant to purchase again.
Either I receive my products I have paid for or Boots have stolen my money 😒
23 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Horrible customer service
Horrible customer service. Never actually experienced anything like them.
Will never step foot in a boots again. Ordered over a hundread euro worth of products. They told me they were shipped. Three weeks later, nothing had arrived. They blamed An Post.
They never shipped the items. i had to wait a further three weeks to be refunded while they carried out their investigation. Would LOVE to hear how that investigation went.
10 ottobre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Awful company with disgraceful customer service
Ordered Christmas presents on 13th December and they have STILL not arrived. I contacted Boots customer service on multiple occasions trying to get this resolved only to be told they "will look into it". No proactivity on their part whatsoever to resolve the issue. It's been left to me to chase them time and time again. I now have to raise a chargeback request with my bank as Boots are now telling me it could take 14 working days to "look into it" and process a refund if they determine one is required. And a further 3-5 working days for the refund to then appear in my account. I can honestly say, I will never ever, ever shop with Boots every again. They are a disgrace to deal with.
2 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
You cancelled part of my order without…
You cancelled part of my order without telling me why. These were Christmas presents that were guaranteed to be delivered before Christmas and they weren’t. Very disappointed
26 dicembre 2025
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
half happy
one of the product shadow pallet was not in good condition and lip product on the picture looked proper red but was dofferent shadow. i gave them both back. the free product im not satisfied with it ( primer)
26 dicembre 2025
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I am still waiting on my order
I am still waiting on my order. Customer service hasn’t responded after multiple emails. Worst customer service
2 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Waiting for my prescription more than a…
Waiting for my prescription more than a hour on 1st Jan in tullamore Boots,
1 gennaio 2026
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Never again!!!!
I'm still waiting for the delivery of the perfume, which was a Christmas present for my wife. The expected delivery date to the Bray branch was 23rd December, which was why I placed the order. How can you give a pre-Christmas date like this, encouraging people to place an order with your company when there clearly wasn't a hope in hell of meeting this date? It doesn't reflect well on Boots. EITHER REFUND MY MONEY IMMEDIATELY OR DELIVER THE PERFUME!
It's now 1st Jan-simply refund my money, and I'll purchase elsewhere!
It's now 3rd Jan- still no refund & no communication. some service!!
Success at last, finally it's arrived.
23 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I am extremely disappointed with the…
I am extremely disappointed with the service. I ordered a Christmas gift on December 19th specifically because I was promised a delivery date of the 23rd. Not only did the parcel fail to arrive, but the "guaranteed" date turned out to be complete misinformation. To make matters worse, I have tried contacting customer service multiple times and have received absolutely no response. It’s now past the delivery date, I have no gift, and no idea where my package is. Avoid this company if you actually need your items on time.
19 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Customer of decades will never shop here again
Just suffered the most appalling treatment at Boots St Stephens Green. I get Neurophen plus once or twice a year at this pharmacy for sporadic excruciating back pain from an old injury and it has never been an issue before. A pharmacy shop assistant with dyed yellow hair asked me to list every other OTC medication I'd ever used for it, which stunned me as it was ludicrous but I listed the standard painkillers, and he said "what else", because if I'd used them, I should be able to remember them all, with a disrespectful attitude and the insinuation being that I was lying. As if anyone in their fifties hasn't tried every OTC painkiller that has ever existed. So I asked to speak to the pharmacist who was within earshot. He kept repeating that it wasn't for recurrent use, despite my explaining repeatedly that it is and has always been for sporadic use and that I live abroad now so I could only ever buy it once or twice a year in any case. He just kept talking over me.
I am a middle-aged business owner and have never been refused service or treated with such hostility or suspicion in a pharmacy in my life.
I therefore had to leave still in pain and shocked at their attitude. Luckily I went to a decent pharmacy where I was immediately served with respect and manners and without any hostility or difficulty.
I had been a customer here since it opened years ago. Not only will I never return to this pharmacy, I will never return to this branch of Boots again. Absolutely disgraceful attitude and treatment.
Reply to their reply:
How much more detail could you possibly need? You have the location, the date, a description of the assistant, the sole pharmacist. Your identical cut-and-paste response to every negative review can't undo your poor treatment of us as customers. Your abysmal score here is evidence of how clearly typical it is, and your essentially meaningless response is too little too late and an attempt at damage limitation. I can only hope people avoid your store and thereby the same treatment.
25 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Gangsters Incorporated
An absolute abortion of a company with no concept of how to service customers. All I can say is buyer beware of these lying cheats.
I purchased a laser hair remover for my wife price 323€ online 21 told it would be ready for collection on 23rd arrived and whoppee no laser hair removal, then advised will definitely be in tomorrow arrived late that afternoon to ensure it would be in the store, whoa and behold not there. So that was a no show for the wife's Xmas present. Then the clown 🤡 serving suggested buying the same model for 80€ more. Apparently they couldn't sell that for the same price even though I had ordered online and what added insult to injury was they believed I would pay the extra.
Will never deal with such an abortion of a business that just treats its customers such contempt.
21 dicembre 2025
Non scritta su invito
Risposta di Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
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