Over THREE months of listing all sorts of ISBN on books and not one was accepted. And the site as a new, awful look. Impossible to use from a desktop. Lots of other much better options.
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I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I re... Leggi di più
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Order status states "Not received"as of 02/24/23, however when I check tracking, order shows it was delivered 02/13/2023. I have tried chatting online with their support and sending an email - no re... Leggi di più
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Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks aft... Leggi di più
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Scritti dall'azienda
BookToCash.com is the fastest and most reliable solution for selling your used books. Get an instant price quote, enjoy free shipping, and receive your payment quickly. We’ve made the process as simple and hassle-free as possible, so you can sell your books with ease. Visit our website today to get a quote and start selling!
Informazioni di contatto
903 N Bowser Suite 202, 75081, Richardson, Stati Uniti
- (571) 748-7110
- contact@booktocash.com
- booktocash.com
2,3
Scarso
33 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Over THREE months of listing all sorts…
Over THREE months of listing all sorts of ISBN on books and not one was accepted. And the site as a new, awful look. Impossible to use from a desktop. Lots of other much better options.
3 aprile 2026
Non scritta su invito
Risposta di BooktoCash.com
Hi Jay, we're sorry to hear about your frustrating experience. We understand how disappointing it must be to spend time entering ISBNs only to find that none were accepted. Book acceptance depends on current market demand and condition requirements, which can fluctuate. Regarding the website redesign, we appreciate your feedback — we're continuously working to improve the user experience across all devices, including desktop. We'd love to hear more specific details about the issues you encountered so we can address them. Please feel free to reach out to us at contact@booktocash.com. We value your feedback and hope to improve your experience.
Avoid
The books I sent arrived at BookToCash on 12/11/25 and as of 1/8/26 I have not received payment. During that time, I sent 3 e-mails to attempt to find out the status of the payment. No replies.
On 1/8/26, I did use the chat session and while I was waiting for a reply from the chat my e-mail indicates I have been paid. The chat session left me waiting 24 minutes for a reply. I will take the money and run.
The company does not have a phone number listed. So, all communications are confined to e-mail or chat.
While the company did pay more for some books, it is not worth the effort of attempting to do business with BookToCash.
8 gennaio 2026
Non scritta su invito
Risposta di BooktoCash.com
Hi Kate, we sincerely apologize for the delay in your payment and the lack of timely communication. You're absolutely right that waiting nearly a month for payment is unacceptable, and we take full responsibility for that. We're glad that your payment was ultimately processed, but we understand the experience was far from ideal. Since then, we've implemented significant improvements to our payment processing system and customer communication — including automated status updates and faster response times. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.
No payment made for book received
My order date was 11/25/2025 and the company received my book on 12/01/2025. No payment was issued. I sent an email on 12/30/2025 requesting an update regarding payment and received no response. Very poor service!
7 gennaio 2026
Non scritta su invito
Risposta di BooktoCash.com
Hi Susan, we deeply apologize for the delay in processing your payment and for not responding to your email promptly. This is not the level of service we strive to provide. We've since made major improvements to our payment processing timeline and customer support responsiveness. Your payment should have been processed — if you haven't received it yet, please contact us directly at contact@booktocash.com and we'll resolve this immediately. We appreciate your patience and hope to earn back your trust.
SCAM
They took my $350 textbook and never paid me for it. There are better, authentic companies that I would recommend utilizing over these people. No responses to emails. Definitely a scam.
Edit*** The fact that they claim to have no record of it is the scary part. Their claims with the Better Business Bureau speak for themselves.
14 dicembre 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Kalin, we're very sorry to hear about your experience. We want to assure you that BookToCash is a legitimate business that has been operating for over 5 years and has processed thousands of successful transactions. We take every payment concern seriously. We were unable to locate your account with the name "Kalin" in our system — could you please contact us at contact@booktocash.com with your order details so we can investigate and resolve this? We're committed to making this right.
Horrible business
Sent them the book and when I didn't hear anything after a week I emailed them. No response. Emailed again a week later. Didn't respond. I filed a complaint with the Texas AG office. About 3 weeks after book was delivered to them someone emailed advising they made payment to my paypal account. Don't believe their claims of payment within 7 days. And as you can see some other people here have reported never getting paid. I don't expect perfection but I do expect communication.
14 dicembre 2025
Non scritta su invito
Risposta di BooktoCash.com
We sincerely apologize for the poor communication and the delay in your payment. You're right — you deserved timely updates and faster processing. We're glad your payment was ultimately made, but we understand the frustration of having to wait and chase us down. Since your experience, we've made substantial improvements to our operations, including automated payment processing, email notifications at every stage, and significantly faster response times. We appreciate your honest feedback — it's helped us become better. We hope you'll consider giving us another chance.
I’ve never had any real problems with…
I’ve never had any real problems with BookstoCash.com. They often offer more than the other buyback companies and pay reliably. On one occasion when the payment I received was lower than the bid, I reached out and received an thoughtful response, as well as the remaining payment, promptly. Good, human service.
30 novembre 2025
Non scritta su invito
Risposta di BooktoCash.com
Thank you so much for your kind words, Jesse! We're thrilled to hear that you've had a consistently positive experience with BookToCash. We pride ourselves on offering competitive prices and reliable payments. It's great to know that when a concern arose, our team was able to address it promptly and fairly. Your loyalty means a lot to us, and we look forward to continuing to serve you!
There are better buyback places out there
My buyback order was received 10/16 and the status was received. I have inquired 2x about payout, but as of 11/7 I have still not been paid nor have gotten any responses when I emailed to ask. I didn't even receive an automatic reply saying that my inquiry was received.
7 novembre 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Gonzobeary, we sincerely apologize for the delay in your payment and the lack of response to your inquiries. You're absolutely right — not receiving even an automatic acknowledgment is unacceptable. We've since implemented automated email confirmations and status updates so customers always know where their order stands. We've also significantly improved our payment processing times. If your payment still hasn't been resolved, please reach out to us at contact@booktocash.com and we'll take care of it right away.
Horrible service - won't use again
Placed an order to sell books but when I went to package them up, the weight was underestimated. I couldn't use the label. I canceled the order & sought help with the online chat. Chatter told me to replace the order & tell him the estimated weight. I waited 20-30 min for that help & no response. Will not use this company again.
29 settembre 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Dave, we're sorry to hear about the frustration with the shipping label and the lack of timely support through our chat. We understand how inconvenient it must have been to have the weight underestimated and then not receive a prompt response when you needed help. We've since improved our weight estimation system and significantly upgraded our customer support response times. We appreciate your feedback and hope you'll consider giving us another try in the future.
Shipped them 1 book which was marked…
Shipped them 1 book which was marked delivered on 8/22/25 using their shipping label and now it’s 8/31 and there’s no payment or response from them.
Update. After this review and emailing them, they quickly paid me. Updated to 3 stars.
30 agosto 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Wes, we sincerely apologize for the delay in processing your payment after receiving your book. We understand how frustrating it must have been to wait without any communication from us. We're glad that your payment was ultimately processed, and we appreciate you updating your review. Since then, we've made significant improvements to our payment processing speed and communication — including automated tracking updates so customers always know the status of their order. Thank you for your patience and for giving us the chance to make it right.
Turned My Books into Cash—Effortlessly!
I had a great experience with BooktoCash! The process was super fast and easy—just scanned my books, got a quote, and shipped them off. I received my payment quickly with no issues at all. Highly recommend if you’re looking to sell your books hassle-free!
6 agosto 2025
Non scritta su invito
Risposta di BooktoCash.com
Thank you so much for the wonderful review, Bryan! We're thrilled to hear that your experience with BooktoCash was fast, easy, and hassle-free. That's exactly the kind of seamless process we strive to provide for all our customers. We really appreciate your recommendation and look forward to helping you sell more books in the future!
They were sent many mint books by me
This company offers decent prices and pays as stated. As a small family business, payments may fall through the cracks but it has been my experience that they always make things right. I will gladly sell to them again.
9 aprile 2025
Non scritta su invito
Risposta di BooktoCash.com
Thank you so much for your kind words, Andrew! We truly appreciate your understanding and loyalty. You're right — as a growing business, occasional hiccups can happen, but we're committed to always making things right. It means a lot to us that you've recognized our efforts to resolve any issues promptly. We're glad you've had a positive experience with our pricing and service, and we look forward to continuing to work with you!
Book to cash difficulties
Sent book to Book to cash via shipping label they provided and never received payment for the book they bought from me. Sent email to customer email provided on website and never received a response either. I won’t be doing business with them again!
12 maggio 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Rene, we sincerely apologize for not processing your payment and for failing to respond to your email. This is completely unacceptable and not reflective of the service we aim to provide. We've since made significant improvements to both our payment processing and customer communication systems. If your payment still hasn't been resolved, please contact us at contact@booktocash.com with your reference number (11231189) and we'll make it right immediately. We understand your frustration and hope to have the opportunity to restore your confidence in our service.
Don’t use this site
Don’t use this site. It’s been 2+ months since they have received my shipment. They don’t reply to emails or customer support chat. They went completely ghost.
11 febbraio 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Abraham, we sincerely apologize for the unacceptable delay in processing your shipment and for the lack of response to your emails and customer support inquiries. You're absolutely right — 2+ months without payment or communication is not the experience we want for any customer. We've since made significant improvements to our operations, including faster processing times, automated status updates, and improved customer support responsiveness. If your payment still hasn't been resolved, please contact us directly at contact@booktocash.com and we'll prioritize resolving this for you immediately. We appreciate your patience and are committed to making this right.
This company does not make payment…
This company does not make payment unless you chase them down. I have sent books to them a few times and every time it is the same thing. So only send BookstoCash if you are prepared to beg them for payment.
17 marzo 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Kip, we sincerely apologize for the repeated payment delays you've experienced. Having to chase down payments is completely unacceptable, and we take full responsibility for this. We've since implemented significant improvements to our payment processing system — including automated payments, real-time tracking, and proactive email notifications at every stage of the process. We're committed to ensuring that every seller receives their payment promptly without having to follow up. We value your continued business and hope these improvements will make a real difference in your future experience with us.
Helpful for First-Time Users
Some of my older books weren’t accepted, but I appreciated the clear explanation for why. The payout for the accepted books was fair. The payout wasn’t the highest, but it was reasonable for the effort involved. I’ll likely use this platform again. I was pleased with the updates I received during the processing phase. Knowing the status of my books was helpful. Some books were priced higher than I thought they’d be, which was a pleasant surprise. It’s a fair system overall. I was happy with how quickly the process moved. The free shipping option was a big help, especially for heavier textbooks. I had an issue where one book was marked as damaged, but customer service resolved it fairly. Overall, a good experience. While I hoped for slightly better prices, the convenience of not having to list books myself made up for it.
20 febbraio 2025
Non scritta su invito
Risposta di BooktoCash.com
Hi Madison, thank you for your honest and detailed feedback! We're glad to hear that the process worked well for you overall — from the clear explanations on rejected books to the fair pricing and smooth experience. We appreciate your patience and understanding. Your kind words about our updates during processing and the free shipping option mean a lot to us. We're continuously working to improve our pricing and service. We hope to see you again soon!
I fear that I might end up like a lot…
I fear that I might end up like a lot of these other reviews. Sent in my books weeks ago and it says they were received. Emailed multiple times to ask for confirmation on when my payment would be sent and no responses back what so ever. Wish I would’ve read this reviews before sending my books to this company.
6 novembre 2024
Non scritta su invito
Risposta di BooktoCash.com
Hi Brandi, we sincerely apologize for the delay in your payment and the lack of communication. We completely understand your frustration — waiting weeks without any update is unacceptable, and we're sorry for the anxiety this caused. Since then, we've made significant improvements to our payment processing system and communication, including automated status updates. If your payment has still not been resolved, please contact us directly at contact@booktocash.com and we'll make it right immediately. We value your trust and hope to restore it.
Don’t expect any money
Sent my book in for cash but have no received payment in three weeks even though it shows as delivered on their site. No response when I email. Please avoid at all cost
8 ottobre 2024
Non scritta su invito
Risposta di BooktoCash.com
Hi Kristina, we sincerely apologize for the delay in your payment and the lack of response to your emails. This is not the experience we want our customers to have, and we completely understand your frustration. We have since made significant improvements to our payment processing and communication systems to ensure timely payments and better customer support. If your issue has not been resolved, please reach out to us at contact@booktocash.com and we will prioritize your case immediately. We are truly sorry for the inconvenience.
The best book buy service on the web
Excellent service! Payment prompt and fair. Will use again!
26 ottobre 2024
Non scritta su invito
Risposta di BooktoCash.com
Hi Derek, thank you so much for the wonderful review and your continued support! We're thrilled to hear that you had a great experience — fast service, prompt payment, and fair pricing are exactly what we strive for. We truly appreciate your kind words and look forward to serving you again!
Not paid for buyback order
EDIT: A few days after this, I did receive my payment and email confirmation!
My buyback order was received 7/29 but as of 8/20 I have still not been paid. When I tried to email today I got an automatic reply saying that the email address is not active, and I can't find another way to contact the company.
19 agosto 2024
Non scritta su invito
Risposta di BooktoCash.com
Hi Sara, we sincerely apologize for the payment delay and the frustration caused by our unresponsive email address. This is not the standard of service we aim to provide. We're glad to hear that you eventually received your payment, but we understand this experience was far from ideal. We have since updated our contact information and improved our communication processes to ensure customers can always reach us. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
My sale to BTC required more work for me than other book sellers
I sold two books to Booktocash and had to follow up on the status of the sale because I had not heard but tracking showed that the package with the two books had arrived at the Booktocash address. I rec'd an email stating I would receive a check for one of the books with no mention of the other book. I had to email again and was told that two separate checks had been sent. Well, I rec'd a check for the lower priced book but nothing for the more expensive book even though Booktocash showed that I had rec'd both checks. When I told them I had not rec'd both checks, I waited a couple days to see if the other check would arrive, it didn't. So I emailed BTC again and they reissued the check which I did receive, but I doubt that I would have rec'd the second check if I had not kept in contact.
The good part was that they were quick to respond to emails, the bad part was that they were not always clear about the status of the total order. I got straightened out in the end, but if you sell to any bookseller, you need to stay on top of the books and the payment. Not sure I would use BTC again unless they offered a really good price on a book I was trying to sell.
4 giugno 2024
Non scritta su invito
Risposta di BooktoCash.com
Hi R Forsythe, thank you for taking the time to share your detailed experience. We sincerely apologize for the confusion and extra effort required on your part to receive full payment. You are absolutely right that communication about the status of your complete order should have been clearer from the start. We're glad that the situation was ultimately resolved, but we understand this fell short of the seamless experience you deserved. We have since improved our order tracking and communication processes to ensure customers receive clear, complete updates. We appreciate your feedback and hope to have the opportunity to provide you with a much smoother experience in the future.
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