I cannot speak highly enough of Amy and the team at Simply. From start to finish, they are an absolute pleasure to deal with — professional, responsive, and genuinely caring about their customers. The... Leggi di più
L'azienda ha risposto
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Great overall experience. Very prompt response to emails whether its an enquiry or order. Good quality products, Great price and delivery very quick! If an issue occurs, dealt with immediately wi... Leggi di più
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One of the nicest and most professional companies we've had the pleasure of dealing with. Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issue... Leggi di più
L'azienda ha risposto
I contacted IBC simply via their website contact page about a problem I’d had with a purchase made through a third party. I had a very courteous and positive response the next working day and they... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di cibo e bevande (catering)
- Distributore di bevande
- Esportatore di cibi e bavande
- Produzione di alimenti
- Produttore
Scritti dall'azienda
IBC Simply has become Bold Foods, a name that captures our ambition, our brands and the future we’re building. We’ve spent over 25 years shaking up beverages in foodservice. Now, we’re going bigger: a one-stop concept-to-creation partner for the UK food and drink industry and beyond. We’re shaking up syrups, toppings, sauces and more - made for coffee shops, caterers, restaurants, online retailers and ambitious food businesses worldwide. But we don’t just supply products. We develop them, test them, refine them, manufacture them, pack them and distribute them. All with trend-led thinking, practical know-how and a team that knows how to move fast. As part of Delightful Food Group, and alongside March Foods, we offer expertise from insight and product development right through to co-manufacturing and co-packing at scale. So, whether you’re building a product range, refreshing a menu or looking for your next big foodservice innovation, we’re ready. Why be regular when you can be Bold? We create. We elevate. We innovate.
Informazioni di contatto
Bank House, Primett Road, SG1 3EE, Stevenage, Regno Unito
- 08006895128
- hello@boldfoods.com
- boldfoods.com
4,8
Eccellente
118 recensioni
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Very good service
We highly recommend IBC Simply as providing a high level in customer service, deliveries, quick responses, aftercare policy; you would not want or need more than they provide!
12 ottobre 2022
Risposta di Bold Foods
Thanks so much for taking the time to write such a lovely review!
The IBC Simply Team
new customer
Great customer service, quickly responded to any quiries i had as a new customer. Dealt with Matt, his approach was very professional and thorough thank you. Delivery time was excellent and products are very good. Thanks again the team at ibc .
11 ottobre 2022
Risposta di Bold Foods
Thank you so much for your review!
It's so lovely to hear and we'll certainly pass this on to Matt.
The IBC Simply Team
Always excellent service
1 settembre 2022
Risposta di Bold Foods
Thanks for your lovely feedback!
The IBC Simply Team
Wonderful to work with!
One of the nicest and most professional companies we've had the pleasure of dealing with.
Things don't always go right - that's part and parcel of business - but IBC are so easy to raise issues with which get resolved quickly if it's within their power to resolve, and if not they do what they can to help. A lot of our deliveries have to come packed in a certain way and they have always been so incredibly accommodating in that sense. Can't ask for more!
Customer service aside, the products are fantastic. Great range, yummy flavours, helpful recipes/ideas, and it's great that they're always thinking of new things to freshen things up.
Shout out to Matt, Louise, Amber, Kimberley, Scott, Olga, and even newbie Nathan (who has been stellar) for the service and help they provide us day in day out!
12 settembre 2022
Non scritta su invito
Risposta di Bold Foods
Thank you so much for taking some time to write such a lovely review!
The team really loved hearing how much their hard work is appreciated.
The IBC Simply Team
Following up orders placed
I placed an order on the 1st of September and was supposed to get it latest I believe by Monday. I chased up on Tuesday and was told was delivered to the wrong address and would will be sent out on Wednesday. Didn't receive it so chased up on Thursday and was told sorry I need to reorder. I did not get a satisfactory explanation as to what happened to my order.
Although this is a one off, I feel if I was a first time customer I would be put off by this experience. It's taken over a week to get an order that was supposed to be delivered next day. Meanwhile sales has been lost by the unit for not having the stock to sell and marked down for non-compliance.
I am happy with the response and reply.
8 settembre 2022
Risposta di Bold Foods
Thanks for your review.
We're so sorry that we didn't get things right for you this time.
Having looked into this, as you rightly pointed out, due to an admin error on our side, this was despatched to the wrong address. We're so sorry this happened.
As soon as we were aware of the issue, we re-sent your order out to the correct address, but unfortunately it appears Fedex has let us down as this is showing as 'in transit' 3 days later. We have raised this directly with them.
In the meantime, we can see a third order is being despatched today and have asked our warehouse to upgrade this to a Saturday delivery service, to ensure you get this tomorrow.
We're really sorry again for letting you down with your order and that you didn't receive a satisfactory explanation for what happened. Please be assured this isn't indicative of the service we aim to provide.
Thank you again for taking the time to feedback and help us improve.
The IBC Simply Team
great prompt service
7 settembre 2022
Risposta di Bold Foods
Thanks for your lovely feedback!
The IBC Simply Team
Brilliant team of people
Brilliant team of people, fantastic customer service and nothing is too much trouble.
Wonderful service, always! Definitely 5*
30 agosto 2022
Risposta di Bold Foods
Thank you so much for your lovely review!
The team will be delighted to hear how much their hard work is appreciated.
The IBC Simply Team
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