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2,1
10 recensioni
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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The worst online company in the world
Don’t trust them
Your item will never arrive and getting your money back can be a nightmare
Misleading company
Their customer service is abysmal
Ordered 2 wall lights early Feb. Over a month later they finally arrived. One was damaged.
A HUGE palava to get them to accept the return request with photos and emails back and forth - they sent a returns label and I posted it back as rqstd….. it has been another month and still not received the replacement.
The first box from yodel looked like it had been run over so I dont hold out much hope again
Communication is hard. Often repeating themselves and contradicting.
The light is actually really nice. Thats the only reason they got 2 stars. Shame I don't have a matching pair!
Would never use this company again TBH. Wish I had just used a UK company.
Ive missed my slot with electrician to install it twice because it has taken so long to arrive. Also takes a week to get an email reply which is usually nonsense anyway and Im starting to hate the light I do have as it makes me angry to look at it now
I ordered few wall lights from Boldenn for my new design of the sitting room, to see what suits me colour wise and style wise. It said Hassle Free Returns. Not only delivery was all hectic with lights coming in with a week or 1,5 week gap in between. But once I have chosen the light I liked, Boldenn people refused me with exercising my right of return. They blantly told me that I cannot return because I should have looked carefully at their measurements on website although my return had nothing to do with sizes of the lights but was dictated by style and colours (very often colours are a bit different in reality from those on photos). Then they later responded that if I keep all the lights, they will give me a discount for the light I chose (to make it a pair). I still asked to process my refund and advise me on return address. Then they started taking a piss by suggesting to me sending the lights to China and filling in all customs forms which NO ONE in sound mind would call "a Hassle Free Return"! They are not transparent and lying about products, their company details on their website!! I now want to compain to Trading Standars Service
I have placed an order through Boldenn and unfortunately their stock was incorrect and informed me they could not complete my order and gave me 2 options both of which included a store credit. I have refused the store credit and asked for a full refund but have not received a response from the company, if anyone from the company actually reads these my order number is BLD1580 and I would like a full refund back to my original payment method before I have to open legal proceedings. Very disappointing please do not use this company!!!
Purchased a light fitting. Description on website for product says 'warm light' however mis-represented as it is an awful sterile bright stark white light. Attempted to contact to arrange return or refund, or at least raise the complaint. Sent email on 3/2/2026 including order number, date, etc. No answer. So attempted to send email again today, 21/2/26 and hope that a customer service rep will respond and do the honourable thing and refund the poor product.
Do not order from this company. They are 100% a drop shipper, selling cheap product at inflated prices under the guise of a classy website.
I've raised a case with PayPal for a refund, as the product delivered (from China by the way) is cheap tat, I found the same lights I paid £100+ for from Boldenn for £14.99 on Amazon. Total waste of time!
Risposta di Boldenn
We’re sorry to hear you feel this way, and we understand why the delivery origin and the price comparison would be frustrating.
A large share of the global lighting industry is manufactured in China (often estimated around ~60% of global lighting production). “Shipped from China” is not, by itself, an indicator of poor quality — what matters is the specification, electrical components (especially the driver), compliance standards, and quality control.
Regarding the Amazon listing: like many product categories, lighting is full of lookalikes and replicas. Photos and shapes can appear similar, but the build quality, finish, driver reliability, safety testing, and consistency can vary significantly. We price our products based on the complete service we provide — product selection, quality control, customer support, and resolution when issues occur.
We’d also like to genuinely help resolve this. This review doesn’t include an order number or identifying details, so we can’t locate your purchase and confirm what was delivered. If you contact our support team with your order number (or the email used at checkout), we’ll review your case immediately and work with you on the appropriate resolution.
We’re here and available to assist.
— Boldenn Support Team
I fell for this too. Luxuary website, you think your buying a luxuary home item.
It comes in a box clearly from china, cheap as. It came in the wrong colour. Then it comes as metal poles that don’t slot together you have to balance it all to fit it together. It’s sooooo cheap. My mum asked how much i had paid and I told her £80 as I felt embarrassed saying £119.
She was shocked and that wasn’t even the truth!
Anyways they have them on Temu for £12.88! Go buy that instead.
Risposta di Boldenn
We’re truly sorry this was your experience — especially receiving the wrong colour and feeling disappointed with the assembly and overall perceived quality. We understand how frustrating (and frankly embarrassing) that can feel after paying a premium price.
A quick clarification: the global lighting supply chain is heavily concentrated in China (often estimated around ~60% of global lighting production). “Made in China” is not automatically a marker of low quality — what matters is the specification, components (particularly the driver), compliance standards, and quality control.
We also want to address the Temu comparison. Like many industries, lighting has cheap replicas and lookalikes sold across marketplaces. They may resemble the same style in photos, but they are often not built to the same standards in materials, finish, electrical components, safety testing, or quality control — and that difference is a big part of what customers are paying for when they purchase from a specialist store.
Most importantly, regarding your order: when you contacted us about the wrong colour, we offered either a replacement in the correct colour or a full refund, and we were waiting for your confirmation to proceed. We didn’t receive any further reply, so we couldn’t complete the resolution.
If you’re still open to it, please contact our support team with your order number or the email used at checkout, and we’ll prioritise your case and finalise the option you prefer. We’re here to help.
— Boldenn Support Team
Same feedback as what has been shared. Sadly is a drop-shipping site and I bought a lamp for £100 that probably cost a few quid to make in China (it also took weeks to arrive). Please avoid and take heed of the reviews!
Risposta di Boldenn
We’re unable to verify your purchase from this review, as no name, order number, or identifying details were provided. Without that information, we can’t confirm whether this order was placed on our store or whether the product came from an unauthorised seller. Unfortunately, there are replica listings and low-quality copies online that can look similar to legitimate products.
For clarity: a large share of the global lighting industry is manufactured in China (often estimated around ~60% of global lighting production). “Made in China” is not, by itself, a measure of quality — what matters is the specification, compliance, and quality control. We stand behind the quality and high standard of our products, and we’ve delivered a positive experience to 5,000+ customers.
If you did purchase from us, please contact our support team with your order number (or the email used at checkout). We’ll locate the order and help properly.
— Boldenn Support Team
I ordered a lamp at over £100. Took ages to arrive and when it arrived it had a big chinese label on it. When i used the lamp it started to produce smoke!! I contacted the manifacturer and they offered a replacement, which i clearly do not want. Now a week later i am yet to hear back regarding refund. Avoid
Risposta di Boldenn
We’re truly sorry to hear about this — especially the smoke issue. That’s unacceptable, and we completely understand why you wouldn’t want a replacement after that experience.
For safety, we always advise stopping use immediately if there’s any smoke or unusual smell. Our lamps are specified for AC 100–240V (50/60Hz) and use a 12V DC driver, so they should operate safely on standard UK mains power. In rare cases, a faulty driver or an incompatible power supply/connection can lead to overheating — either way, we treat this as a serious quality matter and we’re reviewing it with our quality team.
Regarding the delay: we’re sorry. Black Friday volumes did create carrier backlogs, but we know that doesn’t change the frustration of waiting.
About the label you mentioned: some units ship with international logistics/compliance labels as part of the fulfilment process. It shouldn’t affect performance, but we agree it isn’t the presentation you expected — and we’re improving this.
Most importantly, your full refund was processed and completed.
We’re sorry again for the experience, and we appreciate you raising it.
— Boldenn Support Team
This is a drop shipping set up, nice templated website but you are simply ordering cheap tat direct from a factory in China. Item took ages to come, and as soon as we opened it we realised it was drop shipping. Cheap packaging and cheap lamp that probably cost them £10 to buy and they are charging over £100. We are trying to get our money back but from their initial responses I can see they will be difficult even though they say they have a returns policy. Avoid!
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