I worked with Ramsey Elmewafy he was a pleasure to do the sale with. He was very helpfully with the paper work and keeping me informed. I contacted several other watch places in the Atlanta area.... Leggi di più
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I would give them five stars but I’m a bit concerned, there website states that I would receive a CSA report within 1-2 days , I purchased the watch 6 days ago and no report? If I don’t receive the re... Leggi di più
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... Leggi di più
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I sold two watches to Bob's Watches (a Grand Seiko and a Cartier) and was quoted $6,500 for both. After in-person inspection, the offers were reduced — the Grand Seiko from $3,500 to $2,700 and th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Informazioni di contatto
Stati Uniti
- bobswatches.com
4,1
Molto buono
478 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Very professional and rapid response to…
Very professional and rapid response to my interest in selling two watches. Got a pretty good offer (considering the state of the watch market) and sold both to Bob's Watches. Will use again.
15 marzo 2025
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Risposta di Bob's Watches
Hi Matt, we're thrilled you decided to sell both of your pre-owned watches to Bob's and that our pricing was competitive and fair! That's the kind of service we strive for with every customer. We look forward to doing business with you again soon. Please call us at 800-494-3708 if there is anything else we can assist you with.
Incredible customer service via email…
Incredible customer service via email and by phone, something for other businesses to attempt to emulate.
19 marzo 2025
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Risposta di Bob's Watches
Thank you so much for the kind words. We strive to be the market's premier pre-owned luxury watch exchange. It means a lot to us that our transparent and attentive customer service made a difference for you. Please let us know if there is anything else we can assist you with at 800-494-3708.
Great experience
Great experience. Watch looked like new and received it next day.
7 marzo 2025
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Risposta di Bob's Watches
Hi David, Thank you so much for the review—that's really great to hear! We do everything we can to provide our customers with the most pristine, authentic pre-owned watches in the industry, many of which are in like-new condition, as you stated in your review. We're so happy that it made a difference for you and that you received your watch promptly the next day. We hope you enjoy your new timepiece. Please let us know if there is anything else we can assist you with at 800-494-3708.
Great communication between myself and…
Great communication between myself and Bryan. He was very helpful in getting me the watch I wanted and obtaining a good trade in price for my watches.
3 marzo 2025
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Risposta di Bob's Watches
Hi Michael, we're so happy you found the watch you were searching for and that Bryan could facilitate a fair and successful trade-in for you. We hope you enjoy your new pre-owned timepiece. Please let us know if there is anything else we can assist you with at 800-494-3708.
Very helpful in education and selection
Made a call and spoke to Paul. He educated me on Rolex models and pointed me in the direction of a new release that although previously owned was still covered by the rolex warranty. Yes it was expensive but the warranty, sales help, return policy all gave me comfort that i did not get from other dealers.
2 marzo 2025
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Risposta di Bob's Watches
Hi there, thank you for the positive review. It was a pleasure to help you find the perfect pre-owned Rolex for your growing collection and ensure you were well-informed and 100% confident throughout the entire process. That kind of service is simply unmatched by other dealers, and we're so thrilled to hear that it made a difference for you. We hope you continue to choose Bob's Watches. In the meantime, please contact us at 800-494-3708 if there is anything else we can assist you with.
Bobs is the way to go
Bobs is the way to go, 100% satisfied spent two hours going through this complicated piece and it’s flawless.
Repeat buyer and am already looking again…
7 marzo 2025
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Risposta di Bob's Watches
Hi Marcus - That's excellent news! We work hard to provide our customers with watches that are as close to like-new condition as possible, and we're thrilled we exceeded your expectations in that regard! We hope you enjoy your flawless pre-owned watch and look forward to hearing from you when you're ready to add another one to your growing collection. Please call us at 800-494-3708 if there is anything else we can assist you with.
Five Stars
Fast, efficient, transparent and professional...I'd gladly deal with Bob's Watches again. Thanks
4 marzo 2025
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Risposta di Bob's Watches
Hi Kevin - Thanks so much for the glowing recommendation, it truly means a lot to us coming from a fellow watch enthusiast. We look forward to your continued business: 800-494-3708
It has been a pleasure working with…
It has been a pleasure working with Samuel at Bob’s watches, he was very honest, professional and upfront with all of my questions. This was my second time doing business with Bob’s company and I couldn’t be happier with both watches I have purchased and very pleased with the prices.
6 marzo 2025
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Risposta di Bob's Watches
Hi Chester, we are honored to be your go-to pre-owned luxury watch exchange! Furthermore, it's so nice to hear that Samuel made your buying experience such a great one and that you found the best prices here at Bob's Watches. Please let us know if there is anything else we can assist you with at 800-494-3708.
My fiancée and I were looking to sell a…
My fiancée and I were looking to sell a watch he had inherited a few years back. Samuel Gonzalez made the whole process super easy and was with us every step of the way! I was nervous about shipping the watch and he helped me feel at ease with the fully insured FedEx label. Samuel was very communicative and let us know what was going on during the whole process!
5 marzo 2025
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Risposta di Bob's Watches
Hi Madeline, Thank you for trusting Samuel and the rest of the Bob's Watches team to help you sell your inherited watch. We know how valuable and important a watch like that is, so it means a lot to us that you chose our team to assist you and that you felt 100% confident doing business with us. Please let us know if there is anything else we can help you with in the future: 800-494-3708.
I was looking to part with my Breitling…
I was looking to part with my Breitling timepiece through Bob's Watches. The process was easy and Samuel Gonzalez, my contact, explained what i needed to do and the transaction took place. I am very satisfied.
3 marzo 2025
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Risposta di Bob's Watches
Hi Gregory - thank you for taking the time to leave us a review. It was a pleasure to help you secure the best price for your pre-owned Breitling. We hope you continue to choose Bob's Watches for all your future pre-owned luxury watch needs: 800-494-3708
Great experience
Great experience, fair prices and awesome next day safe delivery! Two thumbs up!
1 marzo 2025
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Risposta di Bob's Watches
Thanks so much for the positive review! We're happy to hear that your pre-owned watch arrived the very next day, as promised, and that you found the best price here at Bob's Watches! We look forward to doing business with you again in the future. Please call us at 800-494-3708 if there is anything else we can assist you with.
Working with Bryan at Bob's Watches was a delight.
Working with Bryan at Bob's Watches was a delight. I had a Rolex to sell and one I wanted to purchase. They gave me a fair price for mine and for the one I purchased. The transaction was fast, easy and secure.
I would definitely do business with them again.
27 febbraio 2025
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Risposta di Bob's Watches
Hi Steve, thanks for sharing your experience and choosing Bob's to help facilitate your trade-in. It was a pleasure to help you secure the best prices and find the perfect pre-owned watch for your growing collection. Please contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Customer Service is what made my buying…
Customer Service is what made my buying experience exemplary! Ramsey Elmewafy in particular communicated to me what was happening every step of the way. Shipping was Fast! The next day my watch was in my hand! Overall a Great experience. Highly recommended.
1 marzo 2025
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Risposta di Bob's Watches
Hi Marc - It's so wonderful to hear that Ramsey provided you with the exceptional customer service we are known for here at Bob's Watches. We understand that a trustworthy and attentive team makes all the difference! We hope you continue to choose Bob's Watches for all your pre-owned luxury watch needs. Please contact us at 800-494-3708 if there is anything else we can assist you with.
I had a great experience selling my CARTIER WATCH!
I had a great experience selling my cartier watch to Bob's watches, I just looked them up online, sent them pictures, Mr. Robinson Phan, took care of me. Immediately called me, answered my questions. Sent me a prepaid insured overnight packing slip. He then Let me know exactly when it arrived, also called me within the same day and gave me a good offer for my watch. I was extremely pleased with the outcome he was professional, and the transaction was smooth and very efficient. I thank them and I highly recommend RobinsonPhan and BOB WATCHES.
27 febbraio 2025
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Risposta di Bob's Watches
Hi Rene, thank you for choosing Bob's Watches! It's wonderful to hear that you had such an excellent experience selling your pre-owned Cartier and that our offer was competitive and payment was swift. We hope you keep us in mind the next time you need to buy, sell, or trade a used watch: 800-494-3708
Risposta di Bob's Watches
Hi Steve - Thank you for the kind words! Please contact us at 800-494-3708 if there is anything else we can assist you with. We look forward to being your go-to pre-owned luxury watch exchange!
If you have a watch to sell, ask for Bryan Habibi
I have bought and sold multiple times with Bob's Watches and always had a great experience. Recently I tried to sell a watch and wasn't hearing a response to my phone calls or emails. Finally I reached out to the general number and fortunately got in contact with Bryan Habibi. Bryan apologized for the original buyer and let me know he would take great care of me. Bryan exceeded my expectations and stayed in touch by phone, email and text every step of the way. Bryan took what started out as a bad experience and turned it around. If you have a watch to sell, ask for Bryan Habibi.
26 febbraio 2025
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Risposta di Bob's Watches
Hi there - thank you for taking the time to leave us some feedback! It is truly invaluable to us as we strive to offer our customers the best customer service in the pre-owned industry. We sincerely apologize for the initial lack of communication regarding your watch. We are thrilled to hear that Bryan was able to take excellent care of you and ensure the rest of your experience was a great one. We truly hope you continue to choose Bob's Watches for all your future luxury watch needs. We are available to assist you at 800-494-3708.
I would buy again!
Good experience with Bob’s. My sales person, Paul, was very helpful and good to work with. They delivered my watches overnight as promised. It was good!
21 febbraio 2025
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Risposta di Bob's Watches
Hi John, Thanks for taking the time to leave us a review! We are thrilled to hear that your pre-owned watches arrived promptly the next day and that you had an excellent overall experience working with Paul and the rest of the Bob's Watches team. We hope you enjoy your new timepieces. Please let us know if there is anything else we can assist you with: 800-494-3708.
Process was surprisingly simple
Process was surprisingly simple. I was always concerned about spending this kind of money online for a Rolex. It was a breeze in the end...sent my bank wire at 10 AM EST and was confirmed 2 hours later. Got an email from Bob's at 4 PM that they had shipped it overnight via FedEx. I am 3000 miles away from their CA store and received it at 12:30 PM the next day. Salesmen on the phone were very helpful. I will do business with Bob's again for another Rolex.
19 febbraio 2025
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Risposta di Bob's Watches
Hi Aaron, congrats on the pre-owned Rolex! We're so happy you decided to trust our team and buy online. Your review is valuable to us and future customers who might also have trepidations about making such a large investment online. It is a testament to how far we will go to ensure every customer feels secure and confident when doing business with us, so thank you for that! We truly hope you enjoy wearing your new watch! Please let us know if you have any questions or if there is anything else we can assist you with: 800-494-3708
2nd purchase
2nd purchase. Watch was in great condition. Price is fair and service is great.
20 febbraio 2025
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Risposta di Bob's Watches
Thank you for your continued business! It has been an honor to be your go-to pre-owned luxury watch exchange. We are thrilled you are happy with your new pre-owned watch. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Easy and helpful when calling in to…
Easy and helpful when calling in to discuss watch on website. Had challenges with FedEx delivery due to weather. Called store and they helped get resolved.
18 febbraio 2025
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Risposta di Bob's Watches
We're so glad you had a positive experience discussing the pre-owned watch with us. We also appreciate your patience with the delivery challenges caused by the weather. We're happy we could assist in resolving the issue! If you have any other questions or need help, please get in touch with us at 800-494-3708.
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