Great service from BMW financial services UK - I wanted to extend my existing PCP and the options were explained very clearly to me, with patience by Om Patel. Om was very knowledgeable and provided m... Leggi di più
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Worst financial company in the world. The rejected my pcp application which was 400 a month with no reason. I have good credit score, high income, high money in to my account. But this company reje... Leggi di più
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MINI Financial Services (BMW) customer service is truly dreadfully. They should not be allowed an FCA licence to conduct business in the UK. They do not reply to emails, it's virtually impossible to g... Leggi di più
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Have an issue with a Mini using BMW Finance and applied for Right to Reject due to unresolved issues from when the car was collected. Communication is appalling/non existent and head office of BMW ca... Leggi di più
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Scritti dall'azienda
BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions. We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.
Informazioni di contatto
Regno Unito
- bmwfs.co.uk
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183 recensioni
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Annoying!!!!
I was satisfied with the service for the number of years I was with BMW and have placed a new car with them. However, paying a settlement on my car using their reference number on Friday the 9th I was informed today that they hadn't received payment when I checked with them, and advised to check with my bank.
I phoned my bank who confirmed the payment and I called back and sis the security checks again.
This time (within 30 mins of fist call), they informed me they had received and that we had given a reference number with a missing digit.
This was not the case as we took a screenshot before payment.
BMW then stated that the payment would take another two days to come off my account. Not sure if they do this as a standard to accumulate revenue through interest, as this also happened when we paid for my son's car???
Really annoying as it resulted in a number of phone calls, repeated security questions and was an unnecessary waste of time to reaolve!!!!!
13 gennaio 2026
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Risposta di BMW Financial Services UK
Hello Mike.
Thank you for taking the time to share your feedback with us.
I am sorry to hear that you had a problem with settling your agreement with us.
I can see that this has been resolved now but if you would like us to look into what happened, could you please contact our Customer Escalations team? You can email them at csescalations@bmwfin.com or call on 0370 5050 197.
Amanda
I spoke with a girl called Amanda, who was great to deal with. She was very helpful, friendly, and took time to explain everything clearly. Amanda made the whole experience smooth and stress free. I really appreciated her support. Excellent customer service.
8 gennaio 2026
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Risposta di BMW Financial Services UK
Hello William.
Many thanks for taking the time to write about your experience and we're delighted to hear your feedback.
We truly appreciate hearing the positive experiences of our customers, and I'm delighted to hear that Amanda was able to help you. I will pass this feedback on to Amanda and her manager.
If we can assist you any further, please don't hesitate in letting us know.
I would like to thank Amanda Graham for…
I would like to thank Amanda Graham for her help today a very friendly professional lady .A credit to you
8 gennaio 2026
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Risposta di BMW Financial Services UK
Hello Jenny.
Thank you for taking the time to leave us your feedback.
We truly appreciate hearing the positive experiences of our customers, and I'm delighted to know that you are satisfied with the service we've provided. I will ensure the feedback is passed on to Amanda and her manager.
Thank you again.
BMW's ethics and integrity does not exist as soon as a family member passes away!
Sent an email to BMW CEO Chris Brownridge in August 2025 due to disgusting service following the death of a family member. Was advised Chris left the business and my complaint would be forwarded to BMW Financial Services. Following chase emails by myself and further chases from the CEO Team, I am yet to receive an acknowledgement or response from BMW. Seems like once a family member passes away, so does the need for BMW to respond at all in relation to their unethical business practices. Bury your head in the sand and ignore complaints!! Well done BMW!
7 agosto 2025
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Risposta di BMW Financial Services UK
Hello Rhianon.
Thank you for taking the time to share your feedback with us.
We would like to support you with this matter; however, unfortunately, I am unable to locate your agreement with the details you have provided. We requested that you provide further details so that we can look into this; however, we have not received a response from you.
Please could we kindly ask you to contact our Customer Escalations team to discuss this if you haven’t already. You can email them at csescalations@bmwfin.com or call on 0370 5050 197.
I do hope this matter gets resolved. Should you require further support, please do provide further details for me to locate your agreement, and I can look into this for you.
Many thanks.
Quotation request
I have used BMW finance for a number of years, I must be the odd one out, never had a problem and always very helpful. Especially on my last contact today, Amanda Graham was the representative, very patient, offered guidance and went through my varying option. For my particular case, I found her very helpful and nothing was too much trouble, please ensure Amanda receives this feedback.
7 gennaio 2026
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Risposta di BMW Financial Services UK
Hello Fred.
Many thanks for taking the time to write about your experience and we're delighted to hear your feedback.
We truly appreciate hearing the positive experiences of our customers, and I'm delighted to hear that Amanda was able to help you. I will pass this feedback on to Amanda and her manager.
If we can assist you any further, please don't hesitate in letting us know.
Helpful!
Amanda was polite, efficient and helpful with my queries in regards to excess mileage charges, and voluntary termination!
29 dicembre 2025
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Risposta di BMW Financial Services UK
Hello Sam.
Thank you for your feedback, we truly appreciate hearing the positive experiences of our customers, and I'm delighted to hear that Amanda was able to help you.
If we can assist you any further, please don't hesitate to let us know.
Car Finance
Absolutely disgusting finance company!
I’ve got Car Finance with
BMW, the car has been written off, I am awaiting the Insurance company to pay out, it has taken a little while and BMW are now trying to default me, I’ve been paying the monthly payment still and now as trying to default me they are trying to charge me the finance amount plus the full interest! Had a letter thought the post! If they charge the full amount I will be taking this to the financial ombudsman for them to sort!
Would never take out car finance with them again!
26 dicembre 2025
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Risposta di BMW Financial Services UK
Hello Kevin.
Thank you for taking the time to share your feedback with us.
We would like to support you with this matter; however, unfortunately, I am unable to locate your agreement with the details you have provided. We requested that you provide further details so that we can look into this; however, we have not received a response from you.
Please could we kindly ask you to contact our Customer Escalations team to discuss this if you haven’t already. You can email them at csescalations@bmwfin.com or call on 0370 5050 197.
I do hope this matter gets resolved. Should you require further support, please do provide further details for me to locate your agreement, and I can look into this for you.
Great efficient service
Great efficient service, Shawn delt with my query quickly & sent through the docs in good time as he promised
23 dicembre 2025
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Risposta di BMW Financial Services UK
Hello Ben.
Thank you for taking the time to leave your feedback.
We truly appreciate hearing the positive experiences of our customers, and I'm delighted to know that you had such good service from Shawn.
If we can assist you any further, please don't hesitate to let us know.
Lucy was terrific
Time to renew my finance
I have dealt with Lucy for a number of years
She is always helpful and always makes the process easy and painless
Thanks Lucy
17 dicembre 2025
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Risposta di BMW Financial Services UK
Hello.
Thank you for your feedback. We truly appreciate hearing the positive experiences of our customers, and I'm delighted to know that you are satisfied with the service Lucy was able to provide.
Good service from Lucy
Have to say Lucy Bonte who i dealt with was very helpful and explained everything and answered all questions and got everything done very promptly so pleased with outcome and service
19 dicembre 2025
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Risposta di BMW Financial Services UK
Hello.
Thank you for taking the time to leave your feedback, we are always happy to hear when a customer has had a positive experience. I am glad to hear that Lucy provided you with such good service. I will pass your feedback on to her and her manager.
Quashawn Douglas has been amazing
Quashawn Douglas has been amazing. Kept me fully informed and chased everything through for me.
Pleasure to deal with.
18 dicembre 2025
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Risposta di BMW Financial Services UK
Hello Harpreet.
Many thanks for taking the time to write about your experience and we're delighted to hear your feedback.
I am happy to hear that Shawn was able to help you and I will pass this feedback on to Shawn and his manager.
BMW Refinance Call
Else answered promptly, answered all my questions and more. All done very efficiently.
11 dicembre 2025
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Risposta di BMW Financial Services UK
Hello Fergal.
Thank you for taking the time to leave us your feedback.
We are delighted to hear that Elsie provided you with such good service. I will pass this on to her manager. I hope that you enjoy your new car.
Thank you again.
Friendly, helpful and professional
We contacted BMW Financial Services UK today regarding a query about our finance agreement. I spoke with Amanda Graham, who was lovely to deal with and really took plenty of time to explain everything. At first, I still didn't fully understand, so I apologised to Amanda. She said no problem, and we had a little laugh about it. She kindly explained it again, and I got it the second time around. Amanda was very friendly and helpful whilst remaining professional. I wish more companies had an Amanda at the end of the phone; life would be so much more relaxed and stress-free. 10 out of 10 in every aspect, excellent experience.
27 novembre 2025
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Risposta di BMW Financial Services UK
Hello Nik.
Thank you for sharing your feedback with us! We truly appreciate hearing the positive experiences of our customers, and I'm delighted to know that you are satisfied with the service we've provided and I will ensure the feedback is passed on to Amanda's manager. We hope you thoroughly enjoy your new car.
Thank you again.
Absolutely awful experience
Absolutely awful experience. Slow, you get passed around from one person to another. Despite the car being good, would never ever use them again.
20 novembre 2025
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Risposta di BMW Financial Services UK
Thank you for taking the time to share your feedback with us.
We would like to support you with this matter; however, unfortunately, I am unable to locate your agreement with the details you have provided. We requested that you provide further details so that we can look into this; however, we have not received a response from you.
Please could we kindly ask you to contact our Customer Escalations team to discuss this if you haven’t already. You can email them at csescalations@bmwfin.com or call on 0370 5050 197.
Should you require further support, please do provide further details for me to locate your agreement, and I can look into this for you.
Many thanks.
Poor communication and barely competent
Paid off my loan. Didn't even get an acknowledgement by email. Was promised a certificate proving no part ownership, nothing happened. Chased and was sent one with garbled incorrect licence plates.
Every time I called has to wait through 5 minutes of recorded irrelevant guff
1 novembre 2025
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Risposta di BMW Financial Services UK
Dear Pauly007,
Thank you for providing additional information for us to locate your agreement details. I am sorry that you are dissatisfied with the service you have been provided.
I cannot see that we have any complaints raised for the details you have provided. We would like to support you with this and investigate your concerns.
Please may I request that you contact our Customer Escalations team via email on by email at csescalations@bmwfin.com or by phone at 0370 5050 197.
Thank you for your cooperation.
Unhelpful, incompetent and useless… Avoid
I purchased a BMW M4 Convertible and an X5 40d M-Sport in 2015, when the finance agreement for the M4 ended in 2019 I gave the car back to BMW FS, they collected the car and I bought a Mercedes C63.
Fast forward 6 years and I received a notice of intended prosecution from the MET Police for doing 51mph in a 40mph limit.
I spoke to the police and they advised I just needed confirmation and evidence that I was no longer the owner or keeper.
Easy I thought, BMW FS would be able to provide record of the ending of my agreement and the collection of my car, putting me in the clear.
Unfortunately BMW insist on making even discussing the issue a problem by going through security and asking questions about how much were the payments and what bank did I use, eventually I found the information but the person I spoke to said ‘you should have completed the V5 when returning the car’ which I did, but no longer had proof as I’d shredded all paperwork 4 years after returning the car.
Instead of helping, all I got was patronising and condescending attitude and a complete lack of help and support.
I called back and asked for a manager, my request was denied, I asked to make a complaint, my request was denied… There is nothing you can do at all to get to speak to someone with any kind of customer satisfaction or support mentality… They are completely devoid of any kind of willingness to help a customer.
The complaints process is also next to useless, if you try and complain, it’s the same customer number and they won’t document your complaint and the website is next to useless…
With a name brand of BMW I’m surprised at the complete disregard of customer service and I can honestly say that I’m glad I don’t have and would never buy one of their cars ever again… Terrible dealers, awful customer service and after 3 calls into them, I can honestly say, I’d never, ever buy a BMW ever again.
0/10 for customer service… Avoid !!
27 ottobre 2025
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Risposta di BMW Financial Services UK
Dear Damon,
Thank you for taking the time to share your feedback with us.
We want to assist you with this matter; however, we have been unable to locate your agreement using the information provided. We previously requested additional details to help us investigate further, but we have not yet received a response.
Please could you provide the necessary information at your earliest convenience, and we will be happy to look into this for you.
In the meantime, if you would like to discuss this further, please feel free to contact our Customer Escalations team at csescalations@bmwfin.com or by phone on 0370 5050 197.
Thank you for your cooperation.
Serious mishandling and unlawful credit…
Serious mishandling and unlawful credit reporting by BMW Financial Services
BMW Financial Services has admitted in writing that they wrongly advised me to cancel my Direct Debit, attempted to take payment in error, and then unlawfully placed a late payment marker on my credit file — even though my account was fully settled.
They’ve since acknowledged their mistake and confirmed that the credit marker is being removed, yet they’ve offered only £250 in compensation for the reputational and financial harm caused.
As a professional lender, my credit profile is integral to my work. This error has impacted my credibility, caused unnecessary stress, and potentially cost me business opportunities. BMW’s handling of the issue has been slow, dismissive, and far below the standards expected of a regulated financial institution.
I strongly urge anyone considering BMW Financial Services to be cautious. Their internal processes and customer care are clearly failing — and even when they admit fault, they minimise the impact on the customer.
My case is now with the Financial Ombudsman Service, and I will update this review with the outcome.
1 settembre 2025
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Risposta di BMW Financial Services UK
Hello Mr Jones.
Thank you for taking the time to share your feedback.
I am sorry to hear you have had these experiences with BMW Financial Services and I am sorry that we were unable to resolve your complaint to your satisfaction.
When the Financial Ombudsman contacts us regarding your complaint, we will cooperate fully with them. In the meantime, should you require our assistance, you can contact our Customer Escalations team to discuss this. You can email them at csescalations@bmwfin.com or call on 0370 5050 197.
My wife and I decided to renew our BMW
My wife and I decided to renew our BMW, sadly they turned us down not because of bad credit, history or anything else financial but because her husband a retired veteran chose the car! They decided it was for him nor her? I served 14 years for my country this is how how BMW disrespect you
1 ottobre 2025
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Risposta di BMW Financial Services UK
Dear Mr Pitt,
Thank you for taking the time to share your feedback with us. I am sorry to hear of the issues you have encountered.
We would like to support you with this matter. Unfortunately, I am unable to locate any complaint raised with the details you have provided. We requested that you provide further details so that we can look into this, however, we have not received a response from you.
Please may I request that you provide further details for me to look into this, or contact our Customer Escalations team by emailing them at csescalations@bmwfin.com or telephone on 0370 5050 197 and we will raise a formal complaint for you and investigate your concerns.
Thank you.
Finance Settlement
Requested a settlement figure and duly sent payments by recorded post. Did not hear anything. I emailed a chaser, and was informed they had not received the funds. This was incorrect, as the post was tracked. Funds took some time to be cleared, however no confirmation received from BMW FS. Made a complaint about the lack of service, but not upheld.
Does this company NOT understand that these are large sums of monies involved, and customers should be informed when these things have been processed.
FoS here we come.
7 ottobre 2025
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Risposta di BMW Financial Services UK
Thank you for taking the time to share your feedback with us. I am sorry to hear of the issues you have encountered.
We would like to support you with this matter. Unfortunately, I am unable to locate any complaint raised with the details you have provided. We requested that you provide further details so that we can look into this, however, we have not received a response from you.
Please may I request that you provide further details for me to look into this, or contact our Customer Escalations team by emailing them at csescalations@bmwfin.com or telephone on 0370 5050 197 and we will raise a formal complaint for you and investigate your concerns.
Thank you.
Appalling service
Appalling service. They continued to take monthly payments for 6 months after the finance was unwound. They owe me over £1500. Only when you threaten to go to their offices in Farnborough and request a meeting with their CEO does anything seem to happen. Still waiting on the refund. Apparently be the end of this week. If not, I'll be popping down next week! Stay posted for an update on X, Twitter etc....
17 settembre 2025
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Risposta di BMW Financial Services UK
Dear Mr. Thompson.
Thank you for taking the time to share your feedback with us. I am sorry to hear of the issues you have encountered.
We would like to support you with this matter, however, unfortunately, I am unable to locate any complaint raised with the details you have provided. We requested that you provide further details so that we can look into this, however, we have not received a response from you.
Please may I request that you contact our Customer Escalations team by emailing them at csescalations@bmwfin.com or telephone on 0370 5050 197 and we will raise a formal complaint for you and investigate your concerns.
Thank you.
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