BM Steel Recensioni 1.066

TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

BM Steel offers honest and helpful service, with competitive pricing compared to other suppliers. The stock lines are extensive and impressive, and their staff are approachable and communicative. Pa... Leggi di più

Valutata 5 stelle su 5

After ordering some handrail and accessories , I discovered I and BM had made a mistake in the order , but once i rung and spoke to Andrew the items where sorted and exchanged with no problem , woul... Leggi di più

Valutata 5 stelle su 5

Very happy with the service received. Scott was very helpful when I phoned to discuss my requirements. Delivery arrived on stated day. The driver called the day before to give an estimated time and th... Leggi di più

Valutata 5 stelle su 5

Great easy to navigate web site, simple ordering, RSJ ready for pickup later the same day, collection simple, staff very helpful. All round good experience, if I was buying steel regularly I'd be usin... Leggi di più

Dettagli dell'azienda

  1. Distributore di acciaio
  2. Fornitori per il settore metallurgico
  3. Fornitore di metalli

Scritti dall'azienda

We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1066 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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Valutata 3 stelle su 5

Initially went well enough did the…

Initially went well enough did the order online , but then they rely on agents in different parts of the country to do the order, from an order placed till delivery best part of 3 weeks , when I contacted the agent about the missing order, I was promised a call back , had to call next day again , did get the order reasonable quickly after that, I suspect that cost of haulage may have had something to do with it but lack or no communication is not excusable, especially if when I needed steel for another project, used a local major steel stockholdert, ordered it speaking to a human, paid for it upfront delivered in 48 hrs at a reasonable cost , This company offered free delivery but put the job back 2 weeks, learnt my lesson will doing business local from now on

30 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Our order was forgotten...

We stipulated a date for delivery. The steel sheet arrived a week early, then failed to be returned on the day we needed it. A phone call to discuss delivery, we agreed on a new date, the following day. Chasing this the following day and we were told the dispatch team forgot to load it onto the truck. At this point we requested a refund. Very unhappy with service.

28 marzo 2026
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Risposta di BM Steel

We are sorry to hear about your experience and appreciate you taking the time to leave a review. This is not the level of service we aim to provide. We are currently looking into the issues raised so we can understand what went wrong and ensure this does not happen again in the future.

Valutata 1 stelle su 5

Peterborough branch bad experience

Peterborough branch . An order was placed for steel channell ;box section was delivered staff refused to exchange as they state they confirmed but it was their error we have traded with them on a cash basis for twenty + years. WE will not trade with this company ever again

27 marzo 2026
Non scritta su invito
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Risposta di BM Steel

Thank you for your review. We feel it’s important to provide an accurate account of what occurred.

The item in question was quoted, confirmed, and delivered exactly as agreed. The issue arose when it became clear that a different product was actually required. When our team attempted to resolve the matter over the phone, our staff member was met with verbal abuse.

We want to be absolutely clear:
We will always support our customers, but we will not tolerate abusive behaviour towards our staff under any circumstances. Our team is here to help, and their safety and dignity are non-negotiable.

We regret that this situation escalated in the way it did, particularly after such a long trading relationship. However, we stand firmly behind our staff and the professionalism with which they handled this interaction.

Valutata 1 stelle su 5

Selling faulty stuff

22 febbraio 2026
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Risposta di BM Steel

Thank you for your feedback. We’re sorry to hear about the issue you’ve experienced. We’d really like to look into this further with our quality control team so we can fully understand what’s happened.
If possible, please send a few photos of the items you received to websales@bmsteel.co.uk. This will help us review the matter promptly and support you with the best resolution.
Thank you for your help.

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