B Moved Limited Recensioni 

399
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

These guys are punctual, fast, efficient, careful, polite and fun! All you could ask for removals. They particularly excel at carefully stowing your loved possessions in the minimum of self-storage sp... Leggi di più

Valutata 5 stelle su 5

B moved were absolutely fantastic from start to completing our move The staff were so helpful, nothing too much trouble and they just cracked on with every job they were given. I can not recommend... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This company and teams Were excellent: Pre planning was great communication and very clear. The team on the day were fast efficient, really friendly and kind. They understood what it was like... Leggi di più

Valutata 5 stelle su 5

We’ve used Ben, Tom and his team twice and wouldn’t hesitate to call them again, if needed. Absolutely brilliant in all aspects, hardworking, careful and so friendly. We even had some good laughs much... Leggi di più

Dettagli dell'azienda

  1. Ditta di spedizioni

Scritti dall'azienda

At B Moved we provide customised removal services for residential and commercial clients based in London. We can take care of your storage needs, deliveries and interior designer installation services as well. Moving home or offices? We offer free, no obligation home/office visits to discuss your moving project. This way we can provide a bespoke plan and quotation. B Moved has been created to be a local company, operated by trustworthy and reliable individuals who care. We recognise how stressful a house/office move can be and the importance of providing a service offering that allows the end client to focus of looking after their family / staff whilst letting the tangible assets be taken care of by professionals. The bespoke solution enables our teams to scale up/down depending on the circumstances and schedule, removing the stress and hassle at a reasonable cost. After all, you went through a lot of trouble to get your new home / premises and last thing you need is more anxiety and expense! At B Moved we cater for all your needs, whether you are moving from a flat, house, office, single room or just need a single item moved, we are here to help you.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

399 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(399)

23 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Unbelievable service

Unbelievable service. Nothing was too much trouble, all the guys were consummate professionals and they didn’t skip a beat whatever our request. Made moving house with young kids as stress free as it could be. Wouldn’t hesitate to recommend.

1 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent and stress free service

Excellent and stress free service! They did all the hard work for us. Very professional and quick. It was recommended by my sister and I have already recommended to a couple of people. Keep the good work up!

30 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

B Moved were super

B Moved were super. Such a lovely and competent team - they made something that felt completely overwhelming to us, totally manageable. Nothing was too difficult, no sucking of teeth. Would highly recommend to anyone.

21 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

A 5* experience with BMoved

A 5* experience with BMoved. Brilliant from start to finish.

The removal teams we had were excellent - so efficient, hardworking and careful with house contents.

Special thanks to Magda & Travis who were extremely hospitable and made the process very smooth when our house was delayed and we had to put everything into storage, doing everything they could to accommodate our last minute dates.

Excellent service also from Bart and Eddie who reviewed the service we would need & provided us with all of the elements we needed for the move.

Couldn’t recommend BMoved enough and will be recommending to all of our friends.

Thanks very much to all of the friendly and helpful team!

6 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from the whole team

Fantastic service from the whole team - efficient packing, really helpful in the office, lovely people on the move day. Made a stressful experience so much better than I thought it would be!
Definitely recommend

29 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible experience I wouldn't use…

Terrible experience I wouldn't use again. Didn't pack enough ahead of moving out day and delayed access for our buyers. Damaged items which they are refusing to pay for because I didn't notify them within 7 days or take out extra insurance - read the small print they said. If they damage your property they will not compensate you.

Updated in response to your inaccurate reply:

The fact is that your movers delayed completion as they had not allowed sufficient time for packing.
The lamp was not damaged prior to transit in the way we found it when we unpacked it. Your photo evidence shows separate damage which we are not disputing was prior to the move, not the damage we provided evidence of.

You indicated that there was no rush in responding. You should make clear (not just in the small print) that customers should notify of damages within 7 days of moving in.

22 settembre 2021
Non scritta su invito
Logo di B Moved Limited

Risposta di B Moved Limited

Dear vCt,

We are very disappointed to read this, and feel it is both unfair and inaccurate.

Of course, we will fix or replace any items that are damaged by us. Due to the nature of the service we provide, sometimes damages do occur, but our strict policy is to replace or repair any damaged items, and we implore our staff to notify us if these things happen, and we do not penalise them for mistakes like this.

A shelf of your glass TV stand was damaged during transit, of which our staff member immediately notified us, and we duly called and emailed you the same day to highlight the error and offer a replacement stand. You chose the replacement yourself after we refused to pay you cash you insisted on. We ordered it without arguing your entitlement to £40 compensation and we spent £199.99 on John Lewis stand of your choice.

We cannot, however, replace or reimburse you for the two chipped and one broken items which you reported to be damaged 8 weeks after your move. This falls way outside of any reasonable timeframe for a matter like this, we have no guarantee that these items were damaged by us. Once again, the lamp was already broken and photographed by our packer on your packing day, photo provided to you (time stamp 10:02am).

As with the vast majority of reputable removals firms, we offer additional goods-in-transit insurance, which you chose not to opt for. This was clearly stated on the quote in the same size of print as the rest of the information on the page, not in small print.

Wishing you all the best,

B Moved team

Valutata 5 stelle su 5

Excellent Service and Very Competitive Price

We relocated from London to Oxfordshire last week and this was the first time we used B Moved. They are a very friendly team, their service was excellent and their quote was very competitive and reasonable, so I can't recommend them highly enough. I will be recommending them to family and friends.

31 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Recommendation of B Moved

I was given B Moved by a friend in Wandsworth, and whilst I didn't have the time to shop around for quotes for furniture to be removed, I went with B Moved. They were slightly more expensive than I was expecting but they earned their wage in efficiency. I was really impressed by their communication before the furniture removal date and then on the day they kept in touch informing me of their ETA (from London to Herefordshire). I would recommend B Moved again no problem.

11 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic bunch of blokes

These chaps moved us out and moved us in. They are all brilliant, I love them all. Gentlemanly and also relaxed. They helped alleviate some stress from what is a stressful experience. Only complaint is that I think they’re working too much!

12 luglio 2021
Non scritta su invito
Valutata 2 stelle su 5

Good first impressions but left a bitter taste

Used B Moved as my regular mover was unavailable. Great first impressions, Bart and Eddie were polite and professional during the video survey and initial communications. However, a few things occurred on move day which left a bitter taste:
1) They arrived an hour late, and was only informed when I texted at the agreed time to say I was a few minutes late
2) When I discovered the team hadn't had lunch, I was sympathetic and offered a break to eat - I was assured time would be taken off the bill but this hasn't been done. I emailed them a few days ago about this but hadn't heard back.
3) Although agreed on email that the team will help with reassembly (including assembly of a piece of new furniture - was assured this was perfectly fine given I was paying by the hour), the team refused as they stop at 5pm on Saturdays. Why wasn't I informed this before (plus remember, they were late)? Also, there were ~20 minutes left which could have been used to quickly re-assemble a child's bed which I had said was important. When I called Bart, he disputed the agreement on email ("the office person doesn't know") and I was told "it was up to the team whether they want to help with reassembly given the time", and there was nothing he could do. Really?
4) The team was rude on occasion: a) When I noticed them placing my wrapped TV against the van wall (which they didn't pack so wanted to ensure they were aware), I asked if they would be securing it - one of the guys looked at me and said "What do you expect me to do?"
b) When I mentioned in passing that I had been happy for them to break for lunch and hoped they would help with at least one small reassembly, one of the guys said "Do you think you did us a favour by letting us have a break?"

Will let the reader decide if this is good customer service and something you'd want to put up with on a stressful move day with a young family!

Update: My response to B Moved's reply below.

I'm afraid the facts have to be stated here:
1) I was not advised on the new time, and was not late by half hour (how could I be if the time was shifted, and if you hadn't yet arrived?). I subsequently arrived on time.
2) The stairs was indeed slightly damaged earlier that day by another delivery crew - we made provisions to ensure it could be safely used by everyone including my family.
3) Shocked to hear that am accused of shouting, again a reflection of the crew perhaps?
My guess is the team felt tired or overworked when it got to the end of the day, and unfortunately I had to bear the brunt of it.

9 luglio 2021
Non scritta su invito
Logo di B Moved Limited

Risposta di B Moved Limited

Hello Ming,

Having read and considered the points you make, our response is as follows;

The team did indeed leave early however, this was as a result of conversations we had with you. Of course, the team would have been asked to stay and complete any reassembly required but the management asked them to leave as they had reported some very unpleasant exchanges with yourself. We absolutely will not tolerate this behaviour towards our staff as their wellbeing and working conditions are of the utmost importance.

We had agreed by email prior to the move, as requested by yourself, to delay their arrival time until 1pm. You did in fact text to let us know you would be late but not by a few minutes as you say, by more than half an hour. The team we had to carry out your move also had a number of other jobs to complete on the same day. It is necessary we do this, as a move that takes up to three hours would not be commercially viable. It is also necessary to use the time effectively, otherwise the team may have ended up working more overtime than we had planned for.

At this point, we decided the best course of action would be to steer the team on to their next job, advising you that they would be back before 2pm to conduct your move. The team were in fact on site before 2pm and arrived before you did.

With regards to the lunch break, we do appreciate you agreeing to allow the team 15 mins to eat, but we have no refund due to you given the minimum booking time. If the work provided was longer than the minimum 3h you paid for in advance of course, we would have been happy to refund the time the team spent eating. In terms of making allowances; there were parking fees accrued on the day, for which we did not invoice you as a gesture of good will.

Our team tried their best to deliver high quality service, even by risking their safety by carrying your items upstairs using your broken staircase. This is against our health and safety policy and would invalidate any insurance claim should an accident occurred. I have also been informed by one of the team members that they did offer to build the child's bed mentioned in your review, to which you refused.

You mentioned our team being rude, which has not been validated on our side. In fact, on the contrary, it has been reported that you were shouting at them…saying that you will not be paying for the time they spent folding cotton blankets (which were used to protect your items), which is deemed to be unacceptable behaviour.

We regret that an otherwise positive relationship has ended this way, but we absolutely take the treatment of and working conditions for our team with paramount importance and would grant them the same freedom were they treated in a similar way in the future.

Valutata 5 stelle su 5

Best moving company I have ever used.

Simply wonderful. Magda is an absolute delight to deal with and utterly professional. You feel like everything is going to go really well when talking to her and it absolutely does on the day. The team are first class. They care and clearly take pride in doing the job well. Nothing is too much trouble. Without a doubt the best moving company I have ever dealt with.

4 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend this super team

I can’t speak highly enough of our experience moving from London to Hampshire with B Moved. The entire team, from initial enquiry to unloading at the final destination were incredibly professional, courteous, efficient and super calm, even despite the dreadful traffic leaving London on the Friday before the May bank holiday / half term etc. The packing day was actually a pleasure too! Big thanks to all the team.

1 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent service as always

Excellent service as always from Bart Magda and the team. I could not rate them highly enough. We've used them three times now and not always in the easiest of circumstances. All their staff (that we met or had dealings with) are courteous, knowledgeable, experienced, and reliable. Their quotes were very reasonable. I thoroughly recommend their service.

1 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Exceptional moving company

Recently used BMoved to move within Wimbledon after a word of mouth recommendation - and I can’t recommend them highly enough!

As soon as they arrived all the stress of moving day disappeared. They even dismantled and reassembled a bed that took me about 8hours to build in about 20mins! Everything arrived in perfect condition and furniture was placed/reassembled exactly where I wanted it.

Everyone in the team was lovely and so helpful and responsive. I will be using them again when I next move and recommending them to everyone! Thank you so much guys :)

30 giugno 2021
Non scritta su invito

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